The Luxury Wood Company Reviews

Name: The Luxury Wood Company
Address: Manor Business Park Darlton Rd, East Drayton
Rating: 4.53

4.5 Rating 4,845 Reviews

88 %

of reviewers recommend The Luxury Wood Company

4.5

Based on 4,845 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Manor Business Park Darlton Rd
East Drayton
DN22 0LG

The Luxury Wood Company 5 star review on 16th September 2023

143

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Prompt service of palleted Birch and the price was right. Thank you.”

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Posted 1 year ago

“Ordered logs on Monday 5feb arrived thurs 8feb.........excellent service”

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Posted 1 year ago

Dear Customer, Thank you for the 5 star review! We are thrilled that you are satisfied with our services. Kind regards, The LWC

Posted 1 year ago

“Very good, these logs burn longer and hotter than products I have purchased from other company's.”

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Posted 1 year ago

Dear Stephen, Thank you for the fantastic review! We're delighted that you had a great experience with us. Your satisfaction is our priority, and we look forward to serving you again in the future. Kind regards, The LWC

Posted 1 year ago

“Great service, great size logs, and good value, the logs arrive well stacked, and burn very well”

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Posted 1 year ago

“The Luxury Wood Company was recommended by Fireplaces & Heating, Luton, who installed our two burners back in December. , Fireplaces & Heating use The Luxury Wood Company for their wood, so we benefited from a referral offer of £10 off our first order. I did a lot of comparisons of various suppliers, and The Luxury Wood Company seems very reasonably priced. Delivery is ok but not super quick - 1-2 weeks, so you need to make sure your stocks don't run down. They do good priced log nets which are fantastic for storing - maybe not quite as cheap as loose logs, but they have saved us a lot of work and headache with storage. We have ordered kiln dried ash for our past two orders. Logs arrived very protected with sellophane - great if they arrive on a rainy day. The only niggle has been with our second order, in which a lot of the logs were double size, and really difficult to fit in our burners - hence dropping a star. We have had to get the axe out and chop some down, which is not ideal. Our next order is in - oak this time to see if we can get a longer burn as our burners are eating the logs up. Hoping we don't have quite as many double-size logs in this order. Would like to see some more offers and hoping to see reduced prices in summer, so we can stock up.”

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Posted 1 year ago

“Excellent Ash logs..Very good burn”

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Posted 1 year ago

“Allways used them, brilliant logs etc allways helpful delivery very good, great company.”

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Posted 1 year ago

Dear Ian, Thank you so much for the positive review! We are very happy that you are satisfied by our services. Kind regards, The LWC

Posted 1 year ago

“Helpful response to questions, quick delivery, the BBQ charcoal I ordered looks to be good quality and good value.”

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Posted 1 year ago

Thank you for the fantastic review! We're delighted that you had a great experience with us.

Posted 1 year ago

“Quick and efficient”

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Posted 1 year ago

“Easy to order, office answer straight away and are friendly and helpful.”

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Posted 1 year ago

“Easy ordering from their website. I’ve have used other companies but the wood that I have ordered is far better than other companies. Contacted by delivery team for delivery update. Highly recommend, would certainly order again.”

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Posted 1 year ago

Thank you, Clair, for the lovely review!

Posted 1 year ago

“Very polite and friendly.”

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Posted 1 year ago

Thank you for the fantastic review! We're delighted that you had a great experience with us.

Posted 1 year ago

“Great quality wood that burns far longer than the stuff you find at B&Q. Quick delivery too. Very pleased.”

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Posted 1 year ago

“Had no problems with this company wood is excellent only thing I would say is they didn’t let me know when it would be delivered”

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Posted 1 year ago

We appreciate your positive feedback! Thank you for taking the time to share your experience.

Posted 1 year ago

“WEBB SIGHT NOT EASY TO USE”

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Posted 1 year ago

Thank you for your review and feedback. We're always striving to enhance our services. If there's anything specific that we could do to make your experience better, please let us know. We value your input.

Posted 1 year ago

“Everyone has been very helpful. And I’m looking forward to working with the green oak. Many thanks, Will”

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Posted 1 year ago

Dear Customer, Thank you so much for the positive review ! Kind regards, The LWC

Posted 1 year ago

“Brilliant products, the kiln dried firewood burns beautifully lots of heat and little ash.”

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Posted 1 year ago

“Excellent service good clean wood well packed and value for money highly recommend.”

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Posted 1 year ago

“I ordered a pallet of ash logs as it seemed the best price on the net – although given how people offer different size loads at various price points it's not easy to calculate. What was pleasing was that when the logs arrived I was surprised at the weight of each bag – meaning the wood was very dense – which is a good thing.”

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Posted 1 year ago

“Good quality wood, good service and a good delivery. I wouldn't go anywhere else.”

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Posted 1 year ago

The Luxury Wood Company is rated 4.5 based on 4,845 reviews