The Luxury Wood Company Reviews

Name: The Luxury Wood Company
Address: Manor Business Park Darlton Rd, East Drayton
Rating: 4.53

4.5 Rating 4,832 Reviews

88 %

of reviewers recommend The Luxury Wood Company

4.5

Based on 4,832 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Manor Business Park Darlton Rd
East Drayton
DN22 0LG

The Luxury Wood Company 5 star review on 16th September 2023

143

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had no problems with this company wood is excellent only thing I would say is they didn’t let me know when it would be delivered”

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Posted 10 months ago

We appreciate your positive feedback! Thank you for taking the time to share your experience.

Posted 10 months ago

“WEBB SIGHT NOT EASY TO USE”

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Posted 10 months ago

Thank you for your review and feedback. We're always striving to enhance our services. If there's anything specific that we could do to make your experience better, please let us know. We value your input.

Posted 10 months ago

“Everyone has been very helpful. And I’m looking forward to working with the green oak. Many thanks, Will”

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Posted 10 months ago

Dear Customer, Thank you so much for the positive review ! Kind regards, The LWC

Posted 10 months ago

“Brilliant products, the kiln dried firewood burns beautifully lots of heat and little ash.”

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Posted 11 months ago

“Excellent service good clean wood well packed and value for money highly recommend.”

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Posted 11 months ago

“I ordered a pallet of ash logs as it seemed the best price on the net – although given how people offer different size loads at various price points it's not easy to calculate. What was pleasing was that when the logs arrived I was surprised at the weight of each bag – meaning the wood was very dense – which is a good thing.”

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Posted 11 months ago

“Good quality wood, good service and a good delivery. I wouldn't go anywhere else.”

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Posted 11 months ago

“Competitive price, wood nice and dry and helpfully in lots of sizes do you can build up your stove quickly. Recommended!”

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Posted 11 months ago

“Appalling. Total lack of communication. No advice of delivery whatsoever. Only when I chased because it was overdue was I actually advised that it is arriving in less than an hours time. I'm not home, so good luck with that.”

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Posted 11 months ago

Hi Stephen, we are sorry that the subcontractor we use did not communicated with you properly. They were eager to deliver as quickly as possible. We will remind them that all goods are sent on a bookin service and a prior phone call to the receivers is a must. Please accept our apologies. LWC Team

Posted 11 months ago

“The custom has been brilliant thank you”

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Posted 11 months ago

“Hi the logs burn really well ,there is a mix of larger and small logs I have bought from LWCo for several years and will carry on buying from them /you”

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Posted 11 months ago

“Great customer service, you can easily speak to a real person, add delivery notes which are passed on to the delivery agent. Delivery was also excellent, fast, no problems, driver phoned me shortly before arrival too. I bought 30nets of birch logs which are good quality. All over great service”

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Posted 1 year ago

“The wood is good quality but I am amazed as to why delivery takes so long every time, it has been typically up to two weeks. Other supplier can sent in a few days. Even next day from White Energy. There is never any comunication coming through once the order is placed, you are all in the dark when you will receive the order. Disappointing, this needs to improve!”

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Posted 1 year ago

“Best price. Prompt delivery.”

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Posted 1 year ago

Dear John, Thank you for the amazing review! Kind regards, The LWC

Posted 1 year ago

“Good price great service 👍”

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Posted 1 year ago

Dear Matthew, Thank you so much for the flying review! Kind regards, The LWC

Posted 1 year ago

“Excellent quality, service and delivery. Couldn’t be happier! I ordered wood pellets”

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Posted 1 year ago

Dear Debby, We are very grateful for your kind words and can't wait to serve you again! Kind regards, The LWC

Posted 1 year ago

“Terrible product but great customer service. I bought over £1000 pound's worth of oak sleepers from Luxury Wood, but I was very disappointed with the quality - they were wet, mouldy, rotting in places, split etc. They had clearly been cut in the green and immediately bundled and left. One was even completely overtaken by fungal growth. I contacted the company and to their credit replaced the items (over 50% of what I received). However, I still had to send more back, and even then I was not absolutely happy. One year on, and I have several sleepers that are warped along their length, also large drying splits and cup shakes. My advice would be to buy elsewhere for sleepers, as the photos on their website do not represent anything like the items I received. The company were very understanding, but I should have returned the products for a refund.”

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Posted 1 year ago

Dear Duncan, You have bought green, untreated oak sleepers. They are indeed cut green, that is clear on our website. They are also classed as landscaping grade timber prone to imperfections, all listed as well on the product page. Green oak has high moisture content and it is normal to split and warp when drying. We always recommend to work with a professional who has an experience working with green oak. LWC Team

Posted 1 year ago

“I have used this company before, the wood is of good quality with good flame picture. It is delivered on a pallet, which is protected from the rain. Once it is offloaded I break up the pallet to use as kindling. The minor issue I had this year was the delivery company rang me on the day to let me know it was on its way for delivery,usually I get a little notice.”

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Posted 1 year ago

“I have for many years, been very happy with the quality and service of The Luxury Wood Company My only reservation is the removal of the giant crates, which were both better value and easier to store at the beginning of my burning season. Having to re-order half-way through was a major inconvenience and cost to me.”

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Posted 1 year ago

“We have always had excellent service from this company and the wood is always top class. Thank you .”

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Posted 1 year ago

The Luxury Wood Company is rated 4.5 based on 4,832 reviews