The Luxury Wood Company Reviews

Name: The Luxury Wood Company
Address: Manor Business Park Darlton Rd, East Drayton
Rating: 4.53

4.5 Rating 4,846 Reviews

88 %

of reviewers recommend The Luxury Wood Company

4.5

Based on 4,846 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Manor Business Park Darlton Rd
East Drayton
DN22 0LG

The Luxury Wood Company 5 star review on 16th September 2023

143

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Firewood supplied is excellent quality in terms of size and burn rate. Having bought from luxury wood before, unfortunately I purchased from another supplier who packed the centre with what can only be described as kindling sized wood. Luxury wood supply only high quality logs, cut to good burnable sized sections. I will only be buying from them going forward. Remember, the pain of poor quality will be remembered long after the cost of high quality has been forgotten!”

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Posted 2 years ago

“Have ordered nets of logs previously, the most recent was Ash. There seemed to be a lot more smaller pieces than usual. The quality is excellent and the delivery was spot on.”

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Posted 2 years ago

“Good products, great quality and well packed. Helpful delivery people too”

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Posted 2 years ago

“Great service, delivery on time and the price for high-quality kiln dried logs is excellent.”

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Posted 2 years ago

“The ordering process was easy, the delivery was on time and the driver helpful. The wood was dry and the sections of a reasonable size but some were quite small. The price had gone up 40% since our last purchase 15 months ago.”

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Posted 2 years ago

“Prompt courteous service efficiently dispatched via Pallex pellet delivery service. Product is exactly as expected.”

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Posted 2 years ago

“I have ordered kiln dried logs from Luxury Wood for a number of years now and have never been disappointed. The web site is easy to use, the delivery is prompt and the wood quality is consistent. I usually order ash as the heat output and burn rate is just right. I have had no hesitation recommending Luxury wood to friends and neighbours, based on my experience. Well done and keep up the good work.”

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Posted 2 years ago

“Have been buying kiln dried logs from The Luxury Wood Company for many years now and would highly recommend them. Easy to place and order and delivery is made direct to your door within a very reasnable time.”

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Posted 2 years ago

“Very good service good wood, pretty expensive . Can’t help feeling guilty that it’s sourced from abroad and probably we shouldn’t be burning mature trees that take many decades to grow !”

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Posted 2 years ago

“From the first contact via phone right through to delivery I cannot fault this company and the products they sell, all communication was prompt and professional along with the minor details I requested being dealt with. I will be using them again very soon without a doubt. Many thanks to Kiki and the driver who delivered. Only wish you guys did lengths of 4x2 as it would save me going elsewhere! Regards Kev.”

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Posted 2 years ago

“I would like to write a review but unfortunately i still have not recieved my order it has been 15 days and still not been processed at the warehouse recieved an email a week ago saying 3- 15 days and nothing has chainged still at the same poin spoke to customer service today didn't hava a clue I am none the wiser where is my order?”

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Posted 2 years ago

“We recently bought 17 lengths of green oak sleepers to build two raised garden beds. The service from reception to delivery was great. On time, to specification and at a reasonable price. Very happy.”

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Posted 2 years ago

“Easy ordering excellent delivery company with helpful driver well packed half crate of logs plus heat logs. Not tried the fire yet but past deliveries have been fine”

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Posted 2 years ago

“We have been using luxury wood for a number of years now we have always for their Web site easy to use with a great selection of products. Delivery has also been very quick with the transport firms they use very helpful at the point of delivery,we will continue to use Luxury Wood. Thank you. NickG.”

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Posted 2 years ago

“Good quality wood delivered with no problems.”

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Posted 2 years ago

“Very good service, delivery service excellent very helpful, polite five star service definitely use again”

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Posted 2 years ago

“Prompt delivery, helpful driver, I stocked up for winter. Strongly recommend 👍”

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Posted 2 years ago

“Excellent quality logs, excellent delivery service, highly recommended!”

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Posted 2 years ago

“Wood arrived on time and was tightly packed. I can't comment on its burning characteristics yet as winter has not arrived. Would buy again from TLWC.”

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Posted 2 years ago

“Good price, very helpful on the phone, delivered earlier than planned just a good easy company to work with.”

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Posted 2 years ago

The Luxury Wood Company is rated 4.5 based on 4,846 reviews