The Luxury Wood Company Reviews

Name: The Luxury Wood Company
Address: Manor Business Park Darlton Rd, East Drayton
Rating: 4.53

4.5 Rating 4,846 Reviews

88 %

of reviewers recommend The Luxury Wood Company

4.5

Based on 4,846 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Manor Business Park Darlton Rd
East Drayton
DN22 0LG

The Luxury Wood Company 5 star review on 16th September 2023

143

Anonymous

Anonymous // 01/01/2019

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“Excellent wood. Always burns well. Good delivery service too. Would highly recommend.”

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Posted 3 years ago

“Logs arrived on time very good quality most were without bark so will cut down carbon emission checked moisture content and was less than 15% will use company again”

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Posted 3 years ago

“Excellent quality and delivery driver could not have been more helpful. Will be buying more soon once this first load is used up!”

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Posted 3 years ago

“Love the quality of the wood but I find some of the logs are too big, (not the length) meaning I have to split them before I can use them”

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Posted 3 years ago

“Having ordered my products I left it a few days to email for an idea of expected delivery dates to keep my client informed. I was told it would be within 15 days and that was all I got. Well, 15 days is tomorrow, I have had no further communication and the website still shows my order as being packed at the warehouse. Unless a miracle occurs, I think I was misled. Having taken my money they do not seem very interested in fulfilling the order. A bit of communication would be good, and maybe a more helpful reply to emails should be forthcoming too.”

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Posted 3 years ago

Dear Ian, We always aim to complete the deliveries within the specified time frame of 15 working days. We apologize that we have delayed your order due to unforeseen circumstances.

Posted 3 years ago

“Wood briquettes are very good, burns well. Delivery was excellent very good and helpfull driver.”

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Posted 3 years ago

“Excellent service and good wood! Some of the logs are rather small but it’s good to have some variable sizes in the load tbh and only to be expected.”

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Posted 3 years ago

“Easy to order, quality product and easy delivery - been buying from LWC for four years and never encountered a problem”

The Luxury Wood Company 5 star review on 30th August 2021

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Posted 3 years ago

“Reliable company, good Comms and a great product. Have used for several years with no problems whatsoever. Highly recommended.”

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Posted 3 years ago

“There are cheaper logs for sale out there but the logs from LWC are worth the extra money, the logs are DRY and consistently good quality. I have yet to find any better.”

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Posted 3 years ago

“Excellent quality & prompt delivery.”

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Posted 3 years ago

“Been getting my wood from you guys ever since I got my wood burner and you have never let me down. The wood itself is as described and packed in a really handy method. Keep doing what your doing. ……. All the best for the future…….. Peter”

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Posted 3 years ago

“great delivery wood well packed and as described very pleased will buy again from this company”

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Posted 3 years ago

“The Luxury Wood Company is very good and professional. The delivery company they use are useless and unprofessional. Agreed a date with the delivery company - the morning of the delivery day I had a text to say that "logs would not be delivered due to delivery issues but would be there the next day". Waited in again and phoned them at about 3 p.m. to find out when they would be delivered. Delivery company said "would not be delivered today". I stated that it was not very professional to keep someone waiting all day any not inform them that there would be no delivery - they said "yes I know". When I asked when logs would be delivered they stated "no idea". I then phoned Luxury Wood and they arranged to have the logs delivered the next day - they did arrive.”

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Posted 3 years ago

Dear Jeffery, We apologize for the unpleasant delivery experience you had with our subcontractor. We have passed your comments to them and hope that the next time they will provide the service we pay for.

Posted 3 years ago

“Full expectation of wood being fine when it actually arrives. First delivery appeared with no means of offloading pallet, return promised for following day but didn't arrive having stayed in to meet it, third attempt was today without warning when we weren't in. Haven't been offered a practical date for receipt yet. Staff very pleasant but expectation of delivery to an occupied house in August without communication of a delivery plan appears a bit naive at best Lack of communication from your courier is letting down what is usually a rapid service.”

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Posted 3 years ago

“My preferred way of delivery and bagging but have to pay compared with my local supplier”

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Posted 3 years ago

“Very good delivery driver was very friendly fire wood looked good I will finish review when I have used it Tony.”

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Posted 3 years ago

“I have used the luxury wood company several times and have never been disappointed, I particularly like their choice of carrier on every delivery the driver has gone out of his way to put the pallet as near as possible to my chosen site, which can save me considerable work.”

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Posted 3 years ago

“The wood is superb - dry, mainly consistent lengths and cuts. Will fit perfectly in the wood burner & the pizza oven! Took notice of instructions and liased with pallet delivery company who advised time of delivery on a busy main road next to a pedestrian crossing.”

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Posted 3 years ago

“Great communications and very well protected pallet of heat logs. Highly delighted.”

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Posted 3 years ago

The Luxury Wood Company is rated 4.5 based on 4,846 reviews