The Luxury Wood Company Reviews

Name: The Luxury Wood Company
Address: Dawes Lane, Scunthorpe, Lincolnshire
Rating: 4.53

4.5 Rating 4,847 Reviews

88 %

of reviewers recommend The Luxury Wood Company

4.5

Based on 4,847 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Dawes Lane,
Scunthorpe
Lincolnshire
DN15 6UW

The Luxury Wood Company 5 star review on 16th September 2023

143

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thanks to all at luxury wood, this is our third year of ordering and as always easy and quick to deliver, we've had the same delivery driver called David every year very helpful, We usually have a combination of wood and heat logs but decided to just try heat logs this winter so we will see how they fare.”

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Posted 6 years ago

Thank you Dawn, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 6 years ago

“Wood seems fine , I have not burnt any as yet. Delivery as per schedule, generally I cannot fault it!”

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Posted 6 years ago

Thank you Gary, the positive feedback is very welcome!

Posted 6 years ago

“Good company, good wood. I shop around and use other providers including Luxury Wood Co but I look for deals on price.”

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Posted 6 years ago

Thank you Philip, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 6 years ago

“Luxury Wood arranged the delivery day to fit my schedule. The oak and briquette crates arrived when planned. Both are good quality and value. I'll be happy to use them again.”

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Posted 6 years ago

Thank you, we appreciate the positive comments and look forward to hearing from you soon!

Posted 6 years ago

“I ordered two large crates , one of ash and one of oak.Both were compactly packed containing good sized uniform logs , perhaps the oak contained a slightly larger proportion of small pieces ,however these will provide good kindling as will the crates themselves .The carrier was first rate , punctual , efficient and polite , positioning the crates exactly where we wanted them. I would definitely make future purchases .”

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Posted 6 years ago

Thank you Jeffrey, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 6 years ago

“Wood burns really well and is great quality.”

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Posted 6 years ago

Thank you, we appreciate the positive comments and look forward to hearing from you soon!

Posted 6 years ago

“Good service, excellent product”

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Posted 6 years ago

Thank you Hilary, the positive feedback is very welcome!

Posted 6 years ago

“Went for birch this time over oak, still has a really good thermal value and is less messy than oak when shifting it around. LWC always timeous with deliveries and packaged well, I like using the crates for kindling!”

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Posted 6 years ago

Thank you Lewis, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 6 years ago

“Used luxury wood company a few times now, had a few issues with the delivery company they used in the past. However this year brilliant, no issues what so ever. Made a massive difference. Happy customer.”

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Posted 6 years ago

Thank you Tracey, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 6 years ago

“Delivery very soon after they were ordered. The crate came well wrapped in plastic to keep them dry before I could transport them to the log store. Very good quality logs. Lots of difference in thickness but of regular length. Burns beautifully without the need for lots of kindling (the crate makes a wonderful pile of kindling when unloaded!). Will definitely order again.”

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Posted 6 years ago

Thank you, the positive feedback is very welcome!

Posted 6 years ago

“Purchased a crate of Ash logs. Delivery arrived and the driver was extremely helpful. I will purchase from The Luxury Wood Company in the future.”

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Posted 6 years ago

Thank you John, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 6 years ago

“I have been buying wood for my log burner for the last 10 years and I have to say without question these logs are the best I've ever bought. A pallet filled to it's absolute limit and excellent value for money.”

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Posted 6 years ago

Thank you Anthony, we appreciate the positive comments and look forward to hearing from you soon!

Posted 6 years ago

“Very dry Ash logs, and the crate planks cut up and split make excellent kindling.”

The Luxury Wood Company 5 star review on 25th September 2018

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Posted 6 years ago

Thank you Ian, we appreciate the positive comments and look forward to hearing from you soon!

Posted 6 years ago

“Absolutely delighted with the pergola. Exactly what I ordered, looks great and really sturdy.”

The Luxury Wood Company 5 star review on 24th September 2018

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Posted 6 years ago

Thank you Simon, we appreciate the positive comments and look forward to hearing from you soon!

Posted 6 years ago

“Very pleased with logs and the whole service, will definitely use this company again!”

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Posted 6 years ago

Thank you, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 6 years ago

“0% moisture! The large crate has a lot of logs. The logs burn well, ?I haven't had to use the kindling yet as the logs are so dry and there were some smaller logs which light straight away with just newspaper. I will definitely order from here again.”

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Posted 6 years ago

Thank you, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 6 years ago

“Just what was wanted ... excellent”

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Posted 6 years ago

Thank you, the positive feedback is very welcome!

Posted 6 years ago

“Simple ordering & delivery. Quantity & quality of oak looks great. Winter cannot come too soon!!”

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Posted 6 years ago

Thank you, we appreciate the positive comments and look forward to hearing from you soon!

Posted 6 years ago

“I have been using Luxury Wood logs for the past 3 years. They are the best value logs I have found to date. They burn well and last a long time. My chimney sweep tells me my chimney is very clean after a winter of using my log burner.”

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Posted 6 years ago

Thank you James, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 6 years ago

“As requested, they called to arrange the delivery date. Lorry arrived on the am time slot and the driver placed it exactly where I wanted it.”

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Posted 6 years ago

Thank you Joshua, we appreciate the positive comments and look forward to hearing from you soon!

Posted 6 years ago

The Luxury Wood Company is rated 4.5 based on 4,847 reviews