The Luxury Wood Company Reviews

Name: The Luxury Wood Company
Address: Manor Business Park Darlton Rd, East Drayton
Rating: 4.53

4.5 Rating 4,846 Reviews

88 %

of reviewers recommend The Luxury Wood Company

4.5

Based on 4,846 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Manor Business Park Darlton Rd
East Drayton
DN22 0LG

The Luxury Wood Company 5 star review on 16th September 2023

143

Anonymous

Anonymous // 01/01/2019

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“I have ordered previously from this company. The first order came with good size logs - some larger than others and they burnt for a long time. This time the cuts were smaller and I am not sure I will get the same long burn. I will however put the larger logs with the smaller to get the best results possible. I suspect Luxury Wood Company using a new cutter so I am not put off.”

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Posted 1 year ago

“Lovely dry wood well sized for our needs (log-fired oven), even the pallet made some excellent stick wood!”

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Posted 1 year ago

“Well packaged, on a pallet and not just dumped. Really good will use from now on.”

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Posted 1 year ago

“great prices, reliable delivery and an excellent product. Thanks”

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Posted 1 year ago

“Nice polite delivery as always. We were surprised to see the crate was smaller than usual ( 100kg ) but dearer. After using your company for some years we may have to look around whereas before we'd just use you . Thanks.”

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Posted 1 year ago

“great product - good price and a super friendly delivery guy”

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Posted 1 year ago

“Top quality and good service”

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Posted 1 year ago

“After a small delivery issue the pallet was delivered right where was convenient. Pallet size is good and logs are stacked so no gaps. Logs all cut to same size now I have to unpack when my log store is finished. Happy days.”

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Posted 1 year ago

“Great oak wood received. All smooth and quality. Worth the hassle. Thank you”

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Posted 1 year ago

“Order taken proffesionaly . Delivery prompt . Driver polite and had a smile . Impressed with the whole process . Thank you .”

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Posted 1 year ago

“Never use anyone else. Really like the nets option because they are easy to store and use. Kiln dried wood is as described.”

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Posted 1 year ago

“Excellent value, thoroughly recommend”

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Posted 1 year ago

“Fantastic service , well updated and super quick delivery. Would recommend.”

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Posted 1 year ago

“Fantastic wood, easy to light, great to burn and very warm.”

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Posted 1 year ago

“Quality green oak supplied at a good price. Very good and quick service”

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Posted 1 year ago

“After looking at different suppliers we got a good price. The delivery charge was reasonable too, cheaper than other suppliers. Delivery was completed and the driver messaged me prior to delivery and instructions given and followed. The oak sleepers look good.”

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Posted 1 year ago

“I have been a customer of Luxurywood for a few years now. Their delivery service is excellent. However, I've noticed the crate sizes are getting smaller, yet the price remains the same or marginally higher. my neighbours all obtain their logs from local suppliers and whilst not in crates they have them tipped onto their driveway. Due to my last Luxurywood delivery being disappointing in its size, I will be shopping elsewhere for my logs.”

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Posted 1 year ago

Dear David, We have stopped the Giant crates for Health and Safety reasons and are very clear on the new size and dimensions we offer at the moment - the full crates are approx 2 m3 loose volume where the giant ones were 2.4 m3 loose. Sadly we have no control over the raising firewood prices although we do our best to maintain them as low as possible. LWC

Posted 1 year ago

“Bought 14 Oak planks, they looked good but on closer inspection had a lot of sapwood. Agreed to collect and refund 6 planks I deemed to be unusable, but I don’t think they really understood my complaint. Unfortunately will not purchase from them again, they describe themselves as luxury wood company, but don’t seem to understand the difference between usable and unusable oak”

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Posted 1 year ago

“Ordered a 2sq M crate of Alder, wood was as expected dry, well packed and wrapped and from the sample I have burnt so far excellent condition with good heat and medium time burning. Only thing I would mention would be the poor service by the delivery company who had me waiting for them most of the day on two occasions only not to turn up with lame excuses.”

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Posted 1 year ago

“Excellent customer service Good quality wood and a very fast and efficient delivery”

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Posted 1 year ago

The Luxury Wood Company is rated 4.5 based on 4,846 reviews