The Luxury Wood Company Reviews

Name: The Luxury Wood Company
Address: Manor Business Park Darlton Rd, East Drayton
Rating: 4.53

4.5 Rating 4,832 Reviews

88 %

of reviewers recommend The Luxury Wood Company

4.5

Based on 4,832 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Manor Business Park Darlton Rd
East Drayton
DN22 0LG

The Luxury Wood Company 5 star review on 16th September 2023

143

Anonymous

Anonymous // 01/01/2019

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“Quality green oak supplied at a good price. Very good and quick service”

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Posted 1 year ago

“After looking at different suppliers we got a good price. The delivery charge was reasonable too, cheaper than other suppliers. Delivery was completed and the driver messaged me prior to delivery and instructions given and followed. The oak sleepers look good.”

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Posted 1 year ago

“I have been a customer of Luxurywood for a few years now. Their delivery service is excellent. However, I've noticed the crate sizes are getting smaller, yet the price remains the same or marginally higher. my neighbours all obtain their logs from local suppliers and whilst not in crates they have them tipped onto their driveway. Due to my last Luxurywood delivery being disappointing in its size, I will be shopping elsewhere for my logs.”

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Posted 1 year ago

Dear David, We have stopped the Giant crates for Health and Safety reasons and are very clear on the new size and dimensions we offer at the moment - the full crates are approx 2 m3 loose volume where the giant ones were 2.4 m3 loose. Sadly we have no control over the raising firewood prices although we do our best to maintain them as low as possible. LWC

Posted 1 year ago

“Bought 14 Oak planks, they looked good but on closer inspection had a lot of sapwood. Agreed to collect and refund 6 planks I deemed to be unusable, but I don’t think they really understood my complaint. Unfortunately will not purchase from them again, they describe themselves as luxury wood company, but don’t seem to understand the difference between usable and unusable oak”

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Posted 1 year ago

“Ordered a 2sq M crate of Alder, wood was as expected dry, well packed and wrapped and from the sample I have burnt so far excellent condition with good heat and medium time burning. Only thing I would mention would be the poor service by the delivery company who had me waiting for them most of the day on two occasions only not to turn up with lame excuses.”

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Posted 1 year ago

“Excellent customer service Good quality wood and a very fast and efficient delivery”

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Posted 1 year ago

“Good value Good quality Excellent service Very pleased all round and will use again”

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Posted 1 year ago

“Excellent service - great firewood”

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Posted 1 year ago

“Always good service have used them for my pellet supplies for the last three years”

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Posted 1 year ago

“Happy enough with product, communication and purchasing.”

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Posted 1 year ago

“Ordered my pallet of oak which arrived promptly and as described.”

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Posted 1 year ago

“Prompt delivery, good quality product and reasonably priced.”

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Posted 1 year ago

“Delivered as promised. Excellent quality.”

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Posted 1 year ago

“We buy Eco logs which are clean and easy to use. All orders have been delivered on time and delivery drivers are very helpful.”

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Posted 1 year ago

“Excellent quality wood at reasonable prices. Great service and communication all round very happy with the company”

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Posted 1 year ago

“Good wood...burns well, smell great. Cut logs are perfect sizes. Full crate with reasonable price. Delivery was good and customer service was good. Recommend”

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Posted 1 year ago

“Nice quality green oak sleepers, pre-cut to my specifications.”

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Posted 1 year ago

“Excellent quality, excellent communication and item came a lot quicker than anticipated. Would definitely recommend and would definitely buy from again.”

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Posted 1 year ago

“We bought a crate of hardwood oak but some were other hardwood. Logs were contaminated with dried soil and dirt and weren’t as dry as expected. There was mould on them where they had been exposed to damp and they hissed quite a bit as they were burning. Logs were generally a good size overall. Delivery was prompt and efficient.”

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Posted 1 year ago

Hi John, In order to proceed with the complaint please provide some pictures of the logs and the whole load ordered. Regards, LWC

Posted 1 year ago

“Fast delivery as promised good service”

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Posted 1 year ago

The Luxury Wood Company is rated 4.5 based on 4,832 reviews