The Luxury Wood Company Reviews

Name: The Luxury Wood Company
Address: Dawes Lane, Scunthorpe, Lincolnshire
Rating: 4.53

4.5 Rating 4,846 Reviews

88 %

of reviewers recommend The Luxury Wood Company

4.5

Based on 4,846 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Dawes Lane,
Scunthorpe
Lincolnshire
DN15 6UW

The Luxury Wood Company 5 star review on 16th September 2023

143

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good quality, clean wood which is great. Problem is that the pieces of wood are small in cross section and not as well suited to my stove as larger pieces. Also, the crate was smaller in dimension than described on the website.”

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Posted 4 years ago

Dear Victor, We apologize for the issue, that is not our normal standard. Please contact us on support@luxurywood.co.uk with some pictures so we can process further.

Posted 4 years ago

“The logs were very good with most of them being less than 15% moisture content, some being only 10%, which is excellent.”

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Posted 4 years ago

“The product keeps us warm over the winter. The delivery is always very punctual and the driver helpful. Ordering again in the summer.”

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Posted 4 years ago

“Quick delivery and good lorry driver nothing too much trouble”

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Posted 4 years ago

“I am very pleased with the last delivery of a giant crate of Oak. The log size is ideal and the quality of wood is fine. The crate was delivered by a most helpful driver who, using a mobile pallet carrier manoeuvred the pallet into my garage.”

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Posted 4 years ago

“The ash is very clean and is burning beautifully, really pleased with product.”

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Posted 4 years ago

“Excellent dry wood in a really full crate. Delivery was excellent and the company as very good customer service”

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Posted 4 years ago

“We had two pallets of logs . One was good quality. The other not very good a lot of small bits. The delivery of the pallets was excellent. Thankyou for the overall service you provide. J. R. Black.”

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Posted 4 years ago

“Tried other companies - but they don't come anywhere near... We shall not be purchasing from anyone else in the future. With the Luxury Wood Company you know what you are going to get. Excellent job!”

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Posted 4 years ago

“Excellent wood burns really well.”

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Posted 4 years ago

“Driver and I struggled with the weight of the pallet (1ton) Pallet very flimsy. Also the tailgate swl was 500 kg So a possible conflict there. But the product is brill Thanks p Ridgill”

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Posted 4 years ago

“The wood was delivered quickly. Its quality is excellent. We enjoy the evenings with an open fire.”

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Posted 4 years ago

“Very satisfied with product and delivery of which the delivery driver was very courteous and helpful in positioning the pallet for easy access. Dry wood is slow burning and gives off a good heat for a long period of time”

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Posted 4 years ago

“Great wood and very helpful service.”

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Posted 4 years ago

“Great product, great service and keen prices. Just taken delivery of (about) my tenth delivery from The Luxury Wood Company and I'm as delighted as always with them.”

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Posted 4 years ago

“Have used Luxery Woods for sometime and completely satisfied with the service. From placing my order to it be delivered is only a matter of a couple of days. You can't ask for better.”

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Posted 4 years ago

“Very reliable company, delivery as agreed and quality of wood was good. Will use again.”

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Posted 4 years ago

“Great company with an amazing product and fantastic service”

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Posted 4 years ago

“Best delivery in 7 years. Electric pallet truck saved an hour of my life ! One bag broken on delivery, was promised a replacement but that hasn't materialised, otherwise very good”

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Posted 4 years ago

“very dry logs,burn well, provide plenty of heat,helpful delivery driver.Whats not to like,wood buy again”

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Posted 5 years ago

The Luxury Wood Company is rated 4.5 based on 4,846 reviews