The Luxury Wood Company Reviews

Name: The Luxury Wood Company
Address: Dawes Lane, Scunthorpe, Lincolnshire
Rating: 4.53

4.5 Rating 4,847 Reviews

88 %

of reviewers recommend The Luxury Wood Company

4.5

Based on 4,847 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Dawes Lane,
Scunthorpe
Lincolnshire
DN15 6UW

The Luxury Wood Company 5 star review on 16th September 2023

143

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very easy to order and delivery was effortless. The briquettes burn really hot and last a long time. Good value for money if you're able to buy a full pallet. Would definitely recommend.”

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Posted 6 years ago

Thank you Peter, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 6 years ago

“Ordered and arrived without any problems; excellent service all round.”

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Posted 6 years ago

Thank you Lesley, the positive feedback is very welcome!

Posted 6 years ago

“Honest firewood. Usually good dry wood that burns well. Some smaller logs, which I appreciate, and some a little too big for my device but splitting them is part of the fun and keeps you warm. Delivered as promised. In other words, you get what is offered. This time I went for grade B Ash. It was sold as having higher moisture content and this was made clear by Luxury Wood. It is too wet for my device and it does not burn so well. I will season it over the summer and all will be well.”

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Posted 6 years ago

Thank you Clive, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 6 years ago

“prompt delivery good price and the correct size”

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Posted 6 years ago

Thank you Maggie, the positive feedback is very welcome!

Posted 6 years ago

“Quality of the product is as described; burns really well. Service on the phone was excellent and hassle free. Shall certainly use again.”

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Posted 6 years ago

Thank you Paul, we appreciate the positive comments and look forward to hearing from you soon!

Posted 6 years ago

“Good quality wood; very dry.....but a bit expensive”

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Posted 6 years ago

Thank you, Alun. We are sorry we did not get a perfect rating from you this time, but glad everything worked out in the end. Your comments have been noted and will be discussed by our team.

Posted 6 years ago

“Very pleased with both service and products would recommend to anyone”

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Posted 6 years ago

Thank you Kelvin, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 6 years ago

“No complaints about the wood - excellent quality but the delivery contractors they use are not the best. Despite having had large removal lorries, builders merchant lorries all successfully negotiating our drive, the wood delivery lorry has failed on all occasions. We've ended up having the good will of our neighbours to use their driveway and wheel barrowing the wood to our wood shed.”

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Posted 6 years ago

Thank you! We are sorry we did not get a perfect rating from you this time, but glad everything worked out in the end. Your comments have been noted and will be discussed by our team.

Posted 6 years ago

“The plus sides are that the product is good, the prices are competitive and some of the staff are helpful in handling enquiries. The downside is that some staff can be condescending and deliberately unhelpful.”

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Posted 6 years ago

Thank you! We are sorry we did not get a perfect rating from you this time, but glad everything worked out in the end. Your comments have been noted and will be discussed by our team.

Posted 6 years ago

“Delivery time and driver both good. The Wood is excellent, I chose the full crate of Birch. I have a moisture meter, all of the wood tested at 0 to 10% and burns well giving off high heat. I added some ex-Pallet planks to the delivery crate and made it into an out-of-doors wood store. This is my second purchase from Luxury Wood. No complaints.”

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Posted 6 years ago

Thank you John, we appreciate the positive comments and look forward to hearing from you soon!

Posted 6 years ago

“Whilst the ordering process was very straightforward, there were 'problems' with the delivery (in live near Perth, Scotland). This is second time that similar problems have occurred. I contacted the Luxury Wood Company who promised to investigate the matter further and offered me discount on my next order. On a positive note, the quality of wood is excellent (burns very cleanly) and the logs on the pallet is certainly crammed in tightly.”

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Posted 6 years ago

Dear Graeme, thank you for sharing your honest feedback with us! We've already taken steps into preventing similar situations from re-occurring. As you can appreciate, we're dependent on a subcontractor for our deliveries and we're trying our best to ensure a proper delivery to each and every customer. Please, don't hesitate to contact us on your next order so that we can assist you further.

Posted 6 years ago

“Excellent wood, from what we've seen so far and very good delivery”

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Posted 6 years ago

Thank you, the positive feedback is very welcome!

Posted 6 years ago

“Punctual delivery, as ordered, nice warm sitting room”

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Posted 6 years ago

Thank you Clare, the positive feedback is very welcome!

Posted 6 years ago

“Polite and friendly staff who will offer advice if asked. I have had no problems with the kilndried wood that I have purchased several times so far. Very happy with product and delivery. Thank you!”

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Posted 6 years ago

Thank you Pam, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 6 years ago

“Excellent heat output delivered on time”

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Posted 6 years ago

Thank you Allan, we appreciate the positive comments and look forward to hearing from you soon!

Posted 6 years ago

“Excellent service and a very good product.”

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Posted 6 years ago

Thank you Lynn, the positive feedback is very welcome!

Posted 6 years ago

“Best blocks ever.. Prompt delivery and into my garage as I have MS. My go to block providers.x”

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Posted 6 years ago

Thank you Carol, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 6 years ago

“I am so pleased with the Service from the Luxury Wood company and so happy with there Ash Kiln Dried Logs, they arrive all sealed in shrink wrap so if you cant unload them on arrival because of the weather they remain dry until you can, excellent quality and good sized logs,”

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Posted 6 years ago

Thank you J, we appreciate the positive comments and look forward to hearing from you soon!

Posted 6 years ago

“They replied to a email straight away and resolved my problem, Very efficient company”

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Posted 6 years ago

Thank you Robert, the positive feedback is very welcome!

Posted 6 years ago

“Really excellent service and product thank you”

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Posted 6 years ago

Thank you, the positive feedback is very welcome!

Posted 6 years ago

The Luxury Wood Company is rated 4.5 based on 4,847 reviews