The Luxury Wood Company Reviews

Name: The Luxury Wood Company
Address: Manor Business Park Darlton Rd, East Drayton
Rating: 4.53

4.5 Rating 4,846 Reviews

88 %

of reviewers recommend The Luxury Wood Company

4.5

Based on 4,846 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Manor Business Park Darlton Rd
East Drayton
DN22 0LG

The Luxury Wood Company 5 star review on 16th September 2023

143

Anonymous

Anonymous // 01/01/2019

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“Good quality wood”

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Posted 3 years ago

“Good price for wood, communication could have been better.”

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Posted 3 years ago

“Excellent and timely service.”

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Posted 3 years ago

“Excellent value, wood looks gorgeous in our garden. Fast and friendly delivery too!”

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Posted 3 years ago

“My last order was not up to the usual standard of logs. Many more shorter ,well under 250mm long not a problem in itself but overall lessens the volume and weight received. The crate was the cheapest ash logs currently available. Good quality logs are becoming very hard to find. Would not recommend as received this time. Well wrapped and protected it has to be said.”

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Posted 3 years ago

“I have been purchasing wood from this company for 4 years now and had now issues, the order has been quick to arrive and I have received a telephone call from the courier to arrange a specific delivery day. However this years delivery went a little wrong and I came home from a long 4.5 hour journey to find the crate dropped on the drive and then having to spend another 2 hours moving the wood into my storage place (courier normally delivers and places the crate in the storage area with the pallet lift). I did not seem to get a phone call from the courier however I have been getting an excessive volume of scam calls to my mobile so not sure who is to blame. If you are in my position with lots of scam calls, you need to endeavour to answer unrecognised numbers as it maybe the courier. It maybe helpful for Luxury Wood to update the customer with courier details so any courier phone calls can be filtered out.”

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Posted 3 years ago

“This was my first delivery from Luxury Wood .All looks good and well packed on the pallet as described. However not so good on delivery.Given that I am 83 I needed to arrange for assistance to be on hand .I was told that I would be notified 24 hrs ahead of delivery.The driver called me 30mins before he would be arriving.I must say that the driver was most helpful and would not take any form of gratuity.Fortunately a passer by offered a helping hand and and the pallet was quickly moved to the back of the garage. I must stress that it is is vital for advance delivery time be given 24hrs ahead of delivery. I have given this review 4 * but it was close to being 3* because of the delivery issue.”

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Posted 3 years ago

“driver really good nothing to much trouble 10 out of 10”

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Posted 3 years ago

“I am still waiting for my pergola. Not a problem yet but you took my money straight away.”

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Posted 3 years ago

Dear Linda, As all of the pergolas are handmade on request the delivery times on our website are 7 weeks. Regards, LWC

Posted 3 years ago

“Excellent product Delivery driver was excellent - so helpful on delivery to help me, rather than just offload as quick as possible Would definitely recommend”

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Posted 3 years ago

“Pallet containing wood was of poor quality and falling apart when delivered making further moves of the pallet difficult.”

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Posted 3 years ago

Dear customer, We apologize for the experience you had. We have passed your feedback to our warehouse members for consideration. Regards, LWC

Posted 3 years ago

“Wood delivered on time and very well packed . Shall be using in future”

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Posted 3 years ago

“The wood always arrives well wrapped and dry. Have noticed in the last 3 years that some wood is very light compared to the excellent quality a few years prior and not sure why this is. Delivery has also changed, in the past I would get a phone call from the shipping company but now they just turn up with the wood at my door. Luckily I’ve been at home but what if I wasn’t?”

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Posted 3 years ago

“Prompt delivery and have previously used Luxury Wood Company pellets and have no problems. Unfortunately 3 bags on the pallet were damaged and pellets were spilling out. From experience I choose to dispose of damage bags as they might of absorbed moisture and could affect boiler operation. I believe the damage occurred during transit which I cannot hold Luxury Wood Company responsible for”

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Posted 3 years ago

“Great and fast service.”

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Posted 3 years ago

“Very grateful to the driver for negotiating our lane and delivering your excellent 'logs”

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Posted 3 years ago

“Very pleased with the sleepers I ordered, and the service I received. I will certainly be placing further orders and more than happy to recommend to others.”

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Posted 3 years ago

“never been disappointed with the quality of the firewood we get- burns really cleanly”

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Posted 3 years ago

“After looking at all the options for building raised beds for my potting shed project I finally decided oak would be the sensible choice... especially since I found this company on the web. The oak planks were exactly as described and delivered when they said they would be. I would have no hesitation in recommending this company... I just hope they keep the price as competitive as it is because I have another project in mind using these oak planks.”

The Luxury Wood Company 5 star review on 2nd August 2021

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Posted 3 years ago

“Helpful polite staff. Order delivered promptly without hassle.”

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Posted 3 years ago

The Luxury Wood Company is rated 4.5 based on 4,846 reviews