The Luxury Wood Company Reviews

Name: The Luxury Wood Company
Address: Manor Business Park Darlton Rd, East Drayton
Rating: 4.53

4.5 Rating 4,846 Reviews

88 %

of reviewers recommend The Luxury Wood Company

4.5

Based on 4,846 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Manor Business Park Darlton Rd
East Drayton
DN22 0LG

The Luxury Wood Company 5 star review on 16th September 2023

143

Anonymous

Anonymous // 01/01/2019

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“Good value Good quality Excellent service Very pleased all round and will use again”

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Posted 1 year ago

“Excellent service - great firewood”

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Posted 1 year ago

“Always good service have used them for my pellet supplies for the last three years”

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Posted 1 year ago

“Happy enough with product, communication and purchasing.”

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Posted 1 year ago

“Ordered my pallet of oak which arrived promptly and as described.”

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Posted 1 year ago

“Prompt delivery, good quality product and reasonably priced.”

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Posted 1 year ago

“Delivered as promised. Excellent quality.”

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Posted 1 year ago

“We buy Eco logs which are clean and easy to use. All orders have been delivered on time and delivery drivers are very helpful.”

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Posted 1 year ago

“Excellent quality wood at reasonable prices. Great service and communication all round very happy with the company”

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Posted 1 year ago

“Good wood...burns well, smell great. Cut logs are perfect sizes. Full crate with reasonable price. Delivery was good and customer service was good. Recommend”

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Posted 1 year ago

“Nice quality green oak sleepers, pre-cut to my specifications.”

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Posted 1 year ago

“Excellent quality, excellent communication and item came a lot quicker than anticipated. Would definitely recommend and would definitely buy from again.”

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Posted 1 year ago

“We bought a crate of hardwood oak but some were other hardwood. Logs were contaminated with dried soil and dirt and weren’t as dry as expected. There was mould on them where they had been exposed to damp and they hissed quite a bit as they were burning. Logs were generally a good size overall. Delivery was prompt and efficient.”

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Posted 1 year ago

Hi John, In order to proceed with the complaint please provide some pictures of the logs and the whole load ordered. Regards, LWC

Posted 1 year ago

“Fast delivery as promised good service”

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Posted 1 year ago

“Nothing wrong with the briquettes, but the price rise is rediculus.”

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Posted 1 year ago

“very good quality wood pellets at a competitive price, please consider using an alternative delivery company to Menies in the highlands. M&H carriers and Caledonian Logistics are better for pallet deliveries”

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Posted 1 year ago

“Very efficient service delivered quickly & safely .Product arrived in excellent condition very impressed”

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Posted 1 year ago

“First time. Will be using again. Excellent”

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Posted 1 year ago

“Big slabs of green oak promptly delivered at a great price. Only problem is the size of delivery lorries precludes delivery to congested inner city areas”

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Posted 1 year ago

“Brilliant service and delivery”

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Posted 1 year ago

The Luxury Wood Company is rated 4.5 based on 4,846 reviews