The Luxury Wood Company Reviews

Name: The Luxury Wood Company
Address: Dawes Lane, Scunthorpe, Lincolnshire
Rating: 4.53

4.5 Rating 4,847 Reviews

88 %

of reviewers recommend The Luxury Wood Company

4.5

Based on 4,847 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Dawes Lane,
Scunthorpe
Lincolnshire
DN15 6UW

The Luxury Wood Company 5 star review on 16th September 2023

143

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Like the last delivery, turned up on the wrong day, in fact 3-days later this time. West London is not exactly difficult to reach. Not particularly impressed with the oak logs; far to many small pieces. Understandable that there has to be a mix, but this batch was on the wrong side of too many. I don't intend to use the company again”

Helpful Report

Posted 6 years ago

Hello David, we are sorry to hear this and would like to discuss these issues to see if we can find a suitable way of putting it right. One of our representatives will contact you as a matter of priority, or you can contact us yourself on support@luxurywood.co.uk.

Posted 6 years ago

“Wood appears to be ok though slightly longer than indicated, no promised call to arrange delivery and wrong truck and pallet truck used to make delivery. Consequently the pallet ended up on its side on the road outside!”

Helpful Report

Posted 6 years ago

Hello Alan, we are sorry to hear this and would like to discuss these issues to see if we can find a suitable way of putting it right. One of our representatives will contact you as a matter of priority, or you can contact us yourself on support@luxurywood.co.uk.

Posted 6 years ago

“Nothing but praise for my transaction, speedy and efficient”

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Posted 6 years ago

Thank you Janice, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 6 years ago

“Quick delivery, wood is stacked well, dry and burns well.”

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Posted 6 years ago

Thank you, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 6 years ago

“Very good efficient service and the wood looks good but we haven’t used it yet.”

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Posted 6 years ago

Thank you Peter, the positive feedback is very welcome!

Posted 6 years ago

“Delivered on time and close to wood shed. Wood nice size.”

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Posted 6 years ago

Thank you, the positive feedback is very welcome!

Posted 6 years ago

“Very good we have had one fire and the wood was great. Came when they said good service.”

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Posted 6 years ago

Thank you Peter, we appreciate the positive comments and look forward to hearing from you soon!

Posted 6 years ago

“Fantastic the driver put the load at my back door great”

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Posted 6 years ago

Thank you Frank, we appreciate the positive comments and look forward to hearing from you soon!

Posted 6 years ago

“We're very happy with the wood we received however the delivery guy damaged some of the pavement at the back of our garden on the public pathway which is quite annoying!”

Helpful Report

Posted 6 years ago

Thank you, Stephanie. We are sorry we did not get a perfect rating from you this time, but glad everything worked out in the end. Your comments have been noted and will be discussed by our team.

Posted 6 years ago

“Great quality logs , well packaged and delivered”

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Posted 6 years ago

Thank you, we appreciate the positive comments and look forward to hearing from you soon!

Posted 6 years ago

“Product is excellent, dry, cut to length and reasonably split. No rubbish scraps hidden in crate. This being my fourth order. Delivery was fine but unfortunately forklift on lorry was not capable of lifting full crate weight which caused some difficulties in that crate needed to be opened on truck and some of load delivered loose. Fortunately weather was fine but would have been a far different story if it had been wet weather as the timber would have inevitably become wet and storage area was not ready.”

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Posted 6 years ago

Thank you Robert, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 6 years ago

“Have not tried the wood yet, but it looks very good. Only slight downside was the delivery company not contacting us to let us know approximately when the delivery would be, HOWEVER the delivery driver was excellent transferring the logs into the garage which at 5p.m. was a great help as I did not fancy unloading two crates on the pavement before nightfall.”

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Posted 6 years ago

Thank you John, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 6 years ago

“Very dry clean wood and delivered on time. Thank you”

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Posted 6 years ago

Thank you Meshel, the positive feedback is very welcome!

Posted 6 years ago

“Great price of product and quality wood and peat for burning. Took ten days to arrive in Inverness from ordering. Bit annoyed you charge for delivery to the Highlands of Scotland when most of country is free. Seems a bit unfair.”

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Posted 6 years ago

Thank you Craig, we appreciate the positive comments and look forward to hearing from you soon!

Posted 6 years ago

“Product is excellent. Delivery driver was extremely good and helpful, but we had to chase delivery, and then a logistics problem meant it wasn't delivered on the agreed date, but the following day.”

Helpful Report

Posted 6 years ago

Thank you, Chris. We are sorry we did not get a perfect rating from you this time, but glad everything worked out in the end. Your comments have been noted and will be discussed by our team.

Posted 6 years ago

“The delivery driver couldn't have been more pleasant and helpful. Faced with a split pallet which could not be unloaded by the usual means, he set to and carefully unloaded each bag by hand. Very pleased with the product and delivery.”

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Posted 6 years ago

Thank you John, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 6 years ago

“I've never gone any where else for the last three years since we had the burner, great Company, logs are excellent as our there sales team....highly recommended would think of going anywhere else.”

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Posted 6 years ago

Thank you Paul, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 6 years ago

“Very painless ordering and delivery well done”

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Posted 6 years ago

Thank you David, the positive feedback is very welcome!

Posted 6 years ago

“I wanted 2 grade A 8ft x 8inch x 4inch sleepers and 8 grade 2ft x 8inch x 4inch sleepers. Luxury Wood said that they had no 8 ft sleepers but could offer 16 2ft sleepers at a much higher price. I needed them quickly so I bought. Quality and delivery service very good.”

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Posted 6 years ago

Thank you Glyn, we appreciate the positive comments and look forward to hearing from you soon!

Posted 6 years ago

“Polite staff, very helpful delivery man.”

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Posted 6 years ago

Thank you, we appreciate the positive comments and look forward to hearing from you soon!

Posted 6 years ago

The Luxury Wood Company is rated 4.5 based on 4,847 reviews