The London Mint Office Reviews

Name: The London Mint Office
Rating: 3.52

3.5 Rating 426 Reviews

63 %

of reviewers recommend The London Mint Office

Company Reviews

Metrics

3.5

Based on 426 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

The London Mint Office 1 star review on 25th June 2023

T Green

The London Mint Office 1 star review on 20th August 2022

Qadir Baz

Anonymous

Anonymous // 01/01/2019

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“Product purchased was excellent quality and arrived quickly and professionally packaged.”

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Posted 6 years ago

Thank you so much for your 5 star rating, Anita! We're so glad to hear that you had a great experience with the product you purchased from The London Mint Office- we're thrilled to hear that it was of excellent quality and that it arrived quickly and professionally packaged. We truly appreciate your feedback!

Posted 1 year ago

“Very quick efficient service. Thank you.”

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Posted 6 years ago

Thank you very much, Frank, for your generous 5 star rating of The London Mint Office! We appreciate your kind words, and are so glad to hear that you enjoyed the very quick efficient service. Thank you!

Posted 1 year ago

“Excellent service. Thank you.”

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Posted 6 years ago

Thank you G, for your 5 star rating of our services at The London Mint Office! We're very pleased to hear that we delivered an Excellent service, and appreciate the kind words. Thank you!

Posted 1 year ago

“Pleased with the service I received and the coins are really good. One downfall is I am on benefits being disabled and money is tight so it was a shock after 4 or 5 days after receiving my coins I had a bill for overy £60 and a message saying payment overdue. What happened to the 14 days I was meant to get.”

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Posted 6 years ago

Thank you for the 4 star rating, Jimmy! We appreciate your feedback and are glad to hear you were pleased with the service you received. We apologize for the financial shock you experienced, and want to assure you that the 14-day grace period for payment is in effect. If you have any further questions about your payment timeline, please do not hesitate to contact us.

Posted 1 year ago

“I thought I had understood what I had to pay for and what came free obviously not .I think when printing details you must think of the not so clever people trying to buy and using there 1 finger to punch the key board mmm.The other thing is when sending out information on all coins new and not so new please put prices with them . Because you think to yourself I might what to buy that then you want to know how much straight away .Then you think I cant be bothered to search around to find out mmm bugger”

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Posted 6 years ago

We apologize for any inconvenience you may have encountered. Your feedback will help us identify areas that require improvement.

Posted 1 year ago

“Lovely coin shame I can't afford the rest”

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Posted 6 years ago

Thank you for your 5 star rating! We are delighted to hear that you love our coin - it would be great for you to have the rest as well! We hope you can consider adding another to your collection soon. Thank you for your support!

Posted 1 year ago

“A lovely coin and very good service but as a pensioner wish I could afford to add more to the collection. Will have to keep saving up and hope there are some reasonable offers”

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Posted 6 years ago

Thank you Hilary for your 4 star rating of The London Mint Office. We are glad that you are enjoying your lovely coin and appreciate the feedback on our service. We hope you can find some good offers that allow you to add more to your collection soon!

Posted 1 year ago

“Excellent service fast delivery”

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Posted 6 years ago

Thank you so much for the five-star rating, S! We are delighted that you found our services to be excellent and that your delivery was fast. We really appreciate your positive feedback!

Posted 1 year ago

“Great service, quality & values.”

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Posted 6 years ago

Thank you for your 5 star rating of The London Mint Office! It is great to hear that you are satisfied with our services, quality and values. We really appreciate your kind words.

Posted 1 year ago

“Good service”

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Posted 6 years ago

Thank you for your 5 star rating of The London Mint Office, Brian, we are glad to hear you had a great experience with our good service!

Posted 1 year ago

“Very pleased with my order I can’t fault the service from ordering to delivery fantastic service throughout”

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Posted 6 years ago

Thank you so much for the 5 star rating, Nigel! We're extremely pleased to hear that your order from The London Mint Office was delivered to your satisfaction. We're glad that you enjoyed the service.

Posted 1 year ago

“If i have any questions. They allways the answer for me.polite people at the other end of the phone.Not a machine..Which is rare these days..Keep up the good work..Thank you. M.Hoganson.”

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Posted 6 years ago

Thank you so much for the 5 star rating, Michael! We truly appreciate your kind words. We recognize how rare it is to find customer service provided by real people these days, and we are so pleased to know you have been satisfied with the service we provide. We hope to be able to answer all of your questions again in the future. Thank you again for your review!

Posted 1 year ago

“Delivery on time . Well packaged. Good quality service”

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Posted 6 years ago

Thank you so much Tommy for your glowing 5 star rating of The London Mint Office! We are delighted to know that the delivery was on time, the packaging was well done and that you have gone on to experience good quality service from us. We really appreciate your sterling review!

Posted 1 year ago

“They treat you with respect the order was late but they notified me well in advance bravo as well for a great product”

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Posted 6 years ago

Thank you for your wonderful 5 star rating of The London Mint Office! We are delighted to hear that you felt respected and appreciated by our team, and that your order arrived as expected. We truly appreciate your kind words about our product. Thanks again!

Posted 1 year ago

“vary good delivery”

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Posted 6 years ago

Thank you for your 5 star rating of the London Mint Office, John! We are very pleased to have earned your excellent evaluation. We strive to provide great service every time, so we're glad to hear that our delivery was also vary good. Thank you for your support!

Posted 1 year ago

“Every product I have bought, I have received in perfect condition and on time. The website is easy to use and the customer care service is excellent. Five stars from me.”

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Posted 6 years ago

Thank you so much Lynda for your 5 star rating of The London Mint Office! We are incredibly glad to hear that you have had positive experiences with our products, website, and customer service. We strive to provide the best service possible to all of our customers, and your review is a testament to that. We look forward to continuing to serve you in the future!

Posted 1 year ago

“I found The site very easy to use. I ordered my coin and was kept up to date with the whole delivery process. I received my coin in perfect condition and I was very happy. I will definitely use the site again to order more coins etc.”

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Posted 6 years ago

Thank you so much for the 5 star rating Helen! I'm so glad you had an enjoyable experience on The London Mint Office. I'm delighted you found it easy to use and that your coin arrived in perfect condition. We really appreciate your kind words and hope you will use us again soon to purchase more coins and other items!

Posted 1 year ago

“Reliable and very friendly service. I have been very pleased with all my purchases over the last few years.”

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Posted 6 years ago

Thank you so much for your 5 star rating Laurence. I am delighted to hear that you have had such a positive experience with The London Mint Office and have been pleased with all your purchases over the last few years. We aim to ensure all our customers receive a reliable and friendly service and it is wonderful to see that you have been able to experience that.

Posted 1 year ago

“being prompt,and reliable”

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Posted 6 years ago

Thank you so much for your 5-star rating of The London Mint Office! We value your feedback and are so pleased to know that you found our services prompt and reliable. Thank you for your review!

Posted 1 year ago

“Reliable delivery. With 7 children who have a wide range of interests, I am not cash rich enough to buy your better products but the "postage only" goods satisfy at least some of their curiosity. The presentation packs make a talking point but it is unlikely that we shall fill them. But thanks for the occasional affordable item!”

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Posted 6 years ago

Thank you for your 5 star rating of The London Mint Office, Dan! We are grateful that you are able to enjoy our postage only goods with your 7 children, and that the presentation packs make a talking point for your family. We thank you for your appreciation of our occasional affordable items.

Posted 1 year ago

The London Mint Office is rated 3.5 based on 426 reviews