The London Mint Office Reviews

Name: The London Mint Office
Rating: 3.52

3.5 Rating 426 Reviews

63 %

of reviewers recommend The London Mint Office

Company Reviews

Metrics

3.5

Based on 426 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

The London Mint Office 1 star review on 25th June 2023

T Green

The London Mint Office 1 star review on 20th August 2022

Qadir Baz

Anonymous

Anonymous // 01/01/2019

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“It was quick and easy to shop with the London mint the delivery was fast and easy to sort out payments”

Helpful Report

Posted 5 years ago

Thank you so much for the 5 star rating of The London Mint Office! We are delighted that you had a positive experience shopping with us. We are very glad to hear that the delivery process was fast and easy and that sorting out payments was simple. We appreciate your kind words and are thrilled your shopping experience was a pleasant one.

Posted 1 year ago

“I sent for my coin and I received my coin within a week. I was very pleased with the coin. I got to say excellent service and after care too”

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Posted 5 years ago

Thank you, John, for your amazing 5-star rating of The London Mint Office! Your kind words about the speedy delivery and quality of the coin are so greatly appreciated. We aim to provide excellent service and are thrilled that our efforts meet your satisfaction.

Posted 1 year ago

“My experience with London mint office was very good and speaking with the person it whent very well”

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Posted 5 years ago

Thank you, Simon, for rating The London Mint Office with 5 stars! My experience with London Mint Office was very good and speaking with the person went very well - I'm glad that you were also satisfied with their service!

Posted 1 year ago

“Was entirely happy with my experience until got my latest delivery as over phone agreed to pay at £15 monthly so receiving a coin every other month but my invoice is for the whole £29.99 so now not so impressed!!”

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Posted 5 years ago

Thank you so much, Mark, for providing this feedback. We are truly sorry that you are not as happy as you had expected with your latest delivery. We understand that you had agreed to pay only £15 per month, yet you were invoiced for the full £29.99. We'd really appreciate if you could tell us more about how we can make things better for you.

Posted 1 year ago

“Customer service are always willing to help and don’t force you into making decisions that you don’t want to make.”

Helpful Report

Posted 5 years ago

Thanks for the 5 star rating, we really appreciate it! We are so glad that you have had a good experience with The London Mint Office. We understand that it is important our customers can make their own decisions without any pressure and we always strive to give the best service possible. Thanks again for your kind review.

Posted 1 year ago

“Our sales team are are under a lot of pressure to get the numbers up and you are expected to sign up subscriptions for every enquiry and sale. by doing a very cheap sale you get the account details ready for the subscription to kick in. Likewise we had a team dedicated to sending out reminders with increasing levels of pressure to pay the invoices, whether right or wrong. Remember its all about getting the numbers and sales up. Should a query ever get through to a member of the team, then valid reasons quoted would be -Lost in post -Wrong address on file -coin in demand -Takes 28days to organise refund -will send out a returns envelope Anything that gets complaint or issue off the line and put off for another day. You wouldn't action the complaint as that counts against your numbers and take home pay. I don't think we had a good customer services approach. Mostly lip service to the customers, while not being responsible for a return. Had to give it up.”

Helpful Report

Posted 5 years ago

Hi David, I am assuming you are a previous employee of the London Mint Office? I am sorry to hear that you feel the need to post this negative review. We would be grateful if you would get in contact so we can discuss this further? Kind Regards, The London Mint Office

Posted 1 year ago

“Oh what a mistake i've made. BEWARE !! This company has its new employees leave short, unverified reviews about how wonderful their service, coins and company are. What a way to get a job!! And not a mistake I will make again. Those who are making an investment please proceed at caution. Double check yourself if you have or have not inadvertedly signed up to a subscription and what the costs really are. If you are content, then feel free to proceed and accept all that you then get in return. I would however recommend you get a second opinion first. Probably from your GP as you may need your head seeing to. Good luck.”

Helpful Report

Posted 5 years ago

We're genuinely sorry for any misunderstandings or shortcomings in our service. Your feedback will help us improve and offer a better experience to our customers.

Posted 1 year ago

“I ordered ingots last year & got 1 sent, made a standing order for 1 each month to posted to me & nothing more is happening. Please please give updates, 3 month & no reply to E-Mails, & can’t get contact on phone NO REPLY. My invoice no is 34906321. It would be much help & tell customers what is going on. Yours MAY PULHAM. Phon no. 07707642672. A call would be nice. Than you”

Helpful Report

Posted 5 years ago

We're saddened to hear that you had a negative encounter with our business. We apologize for any inconvenience caused and will look into it further.

Posted 1 year ago

“Even though I had to wait a long time for my coin because it was in high demand I did get a lovely phone call from a young lady apologising for the delay. It was very much appreciated.”

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Posted 5 years ago

Thank you for your wonderful 5-star rating, Mrs ! I was very pleased to hear about your positive experience with The London Mint Office. It was very much appreciated that you received a lovely phone call from one of our staff members, apologizing for the delay with getting your coin. We aim to provide the highest quality of service to all of our customers, and are delighted that your experience fits this standard. Thank you again for your kind words.

Posted 1 year ago

“The original offer was excellent and delivery from order was on time.”

Helpful Report

Posted 5 years ago

Thank you for your 5 star rating of The London Mint Office! We appreciate your feedback. We are also glad that you enjoyed our original offer and that the delivery was on time.

Posted 1 year ago

“A wonderful service from beginning to end! The website is very user friendly. Product arrives quickly. If you ever need to communicate with a customer service rep, they are polite, knowledgeable and efficient. I can not think of any other company in the U.K. that is so pleasant to deal with. Thank you!”

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Posted 5 years ago

Thank you, Geoff, for your 5 star rating of The London Mint Office! We are pleased to hear you had such a wonderful experience with us from start to finish. Our website is designed with the user in mind and we are humbled to receive such praise for our customer service. We pride ourselves on providing a seamless and pleasant experience with all our customers and we thank you for your invaluable feedback. Thank you once again for your kind words!

Posted 1 year ago

“I have purchased several items and have had a very satisfactory experience from The London Mint Office every time. The items I received were of excellent quality, very well packaged and the whole process was simple and pleasant, the staff were helpful and friendly. I could not have asked for better.”

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Posted 5 years ago

Thank you so much for the 5-star rating of The London Mint Office. It is a pleasure to know that you had a very satisfactory experience with us each and every time. We are delighted that the items you received were of excellent quality, were well packaged and that the whole process was simple and pleasant. We value our customers and thank you for your kind words. We look forward to having you as a customer again soon.

Posted 1 year ago

“Very nice goods and a very friendly service”

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Posted 5 years ago

Thank you so much, Sue, for your fantastic 5 star rating of The London Mint Office. We are delighted that you received our goods in superb condition and that our friendly service assisted you in obtaining them. We're glad that you had a great experience with us!

Posted 1 year ago

“The service was very simple and easy. The items i have received have been excellent thank you.”

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Posted 5 years ago

Thank you so much for your 5-star rating of The London Mint Office! We are glad to hear that you found the service simple and easy, and that the items you received were excellent. We really appreciate your kind words!

Posted 1 year ago

“The service received from London Mint operatives were first class, alas as I am now in the middle of my house renovation and unfortunately I will not be in a position to take up your future offers”

Helpful Report

Posted 5 years ago

Thank you for your generous 5 star rating of The London Mint Office! We are humbled that you were pleased with the service we provided and regret that you will not be able to take up our future offers due to your house renovation.

Posted 1 year ago

“I mistakenly agreed to receive a coin from the LMO for just £2.95 to cover postage. Before I had even received anything, I was sent an email demanding payment. I emailed back to say nothing had been received and to stop harassing me for payment. They eventually decided that the coin had been sent to the wrong address and that another coin would be despatched to my correct address. Still waiting for the coin to arrive. I am fed up with waiting now so even if it does eventually turn up, I will send it back.”

Helpful Report

Posted 5 years ago

We understand the frustration you must have felt during your experience, and please accept our sincere apologies for any inconvenience caused.

Posted 1 year ago

“It's a pleasure to buy from the mint, the sales staff are friendly, knowledgeable and nothing is too much trouble for them.”

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Posted 5 years ago

Thanks so much, Mike, for your 5 star rating of The London Mint Office! We are delighted to hear that you have been enjoying buying from us. It's a pleasure to provide our customers with friendly and knowledgeable sales staff who are always happy to go the extra mile. Thank you again for your kind words!

Posted 1 year ago

“I have been a London Mint Office customer for several years and have always found the products and the service of the highest quality. Ordering on-line is so easy; staff are very knowledgeable and courteous, goods are usually received by the expected tie and, in the rare event of a problem, there has always been a valid explanation and quick solution. These days service of this level is rare and in spite of being told by most traders that your custom is valued, L.M.O. service is notable because it is one of few that makes me really believe it. I have no hesitation in recommending L.M.O.”

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Posted 5 years ago

Thank you so much for your glowing 5 star review of The London Mint Office, Tony-- we are certainly proud of the quality products and service that we offer! We strive every day to live up to our customers' expectations and it's humbling to know that our hard work has been so graciously acknowledged. It's a pleasure to have you as a customer and we look forward to continuing to serve your needs for many more years to come.

Posted 1 year ago

“Very polite and helpful people and very easy to pay”

Helpful Report

Posted 5 years ago

Thank you so much for the 5 star rating, Motown! We're truly delighted to hear that you found the service to be very polite and helpful, as well as easy to pay. Our customer's satisfaction is our top priority!

Posted 1 year ago

“Absolutely delighted with the coins so far, the quality is excellent and I look forward to receiving the rest of the coins in the sets I am collecting. Excellent customer service always friendly polite professional & helpful, Great prices great delivery, never had to complain.”

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Posted 5 years ago

Thank you so much, Ken, for your generous 5 star rating of The London Mint Office! We are absolutely delighted that you've been pleased with your coins - the quality truly is excellent! We are happy to have met your expectations not only with the product but also with the customer service. We look forward to continuing to provide excellent service and products to you in the future. Thank you again!

Posted 1 year ago

The London Mint Office is rated 3.5 based on 426 reviews