Name: The London Mint Office
Rating: 3.52

“Don't bother with these people, there are plenty more coin clubs and collecting sites online that deal with pre legal & post legal tender rather than tatt !!!”

Helpful Report

Posted 4 years ago

Thank you so much for taking the time to share your experience with us, M. We are sorry to hear that you had a negative experience with The London Mint Office. We deeply appreciate your feedback and would like to know more about what we could do to make things better for you. In particular, could you tell us more about what concerns there were with pre legal & post legal tender? We'd really like to make sure that all of our customers have a positive experience with us.

Posted 1 year ago

“It's fine just don't fall for the crappy free coins where you pay postage only. Simply look for gold and silver coins and work out from Google the price of the metal for that day. Sure if a coin looks nice and you just want to add it to your collection go for it. But use you're head and you can actually make money selling them on eBay. Not rich but just do the knowledge and don't waste your time on the free stuff... They can't tell you a coin is so much percentage gold or silver and not be truthful they have laws for a reason.”

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Posted 4 years ago

Thank you for your kind words and for taking the time to write this review. It is so helpful to hear your experience and insights on purchasing coins with The London Mint Office. Your advice about researching the values of gold and silver coins is a great suggestion, and we appreciate your awareness of the laws that help ensure fair pricing.

Posted 1 year ago

“I have left a message for someone to contact me to pay my last purchase,no one has,checked the price of some gold coins and found that original gold similar to London Mint coins are less than half the price.will buy no more.”

Helpful Report

Posted 4 years ago

Dear Robert,Northern, Thank you for your feedback about The London Mint Office. We truly appreciate you taking the time to let us know about your experience. We apologize for the fact that you have yet to hear from someone to take care of your last purchase. We would also like to know what we could do to make things better for you. Could you provide us with some feedback and let us know what we can do differently so that we can be sure this kind of issue doesn't happen again in the future. We look forward to seeing what you have to say and thank you again for your feedback. Best, The London Mint Office

Posted 1 year ago

“I decided to get their 'free' silver three pence piece for just postage of £2.95. I paid by cheque via post as I didn't want them to have my card details I'm quite pleased with the coin, it's worth around £2, so I'm happy. But I would STRONGLY recommend everyone to pay by a posted cheque. Don't let them obtain your card details, otherwise they can continue taking payments from it. I have not been pestered as I send a letter with the cheque saying I did not want any more coins.”

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Posted 4 years ago

Thank you so much, Keith, for letting us know about your experience with The London Mint Office - We completely understand your concerns about giving us your credit card details, and we are so glad to hear that you had a positive outcome with the coin. We would love to hear your ideas. Thank you again for your feedback.

Posted 1 year ago

“I used to be a loyal customer for years but They changed my address with no input from my self. I had previously called and corrected my address but still my items where sent to the wrong address again. however they got my correct address for the Bill's they where sending. I cancelled my account and now have incomplete collections thank you very much😪”

Helpful Report

Posted 4 years ago

Shaun, thank you so much for taking the time to let us know your experience. We understand that this has caused you to end your loyalty with us and have incomplete collections. We would really like to know how we can make things better for you. Is there anything we can do to make things right for you and restore your loyalty in the London Mint Office? Please let us know, we appreciate your feedback and take your comments seriously.

Posted 1 year ago

“Stupid I may be but this company seriously take the biscuit.Whilst thinking I was dealing with the Royal mint I purchased various coins and then was bombarded with paperwork whence I lost track of what I had ordered or hadn't.In the end I finally got through on the phone and agreed to pay off my account in full provided I received no more calls or offers.However after a few weeks I received more offers which I put in the blue bin.A few days later I received another worthless coin/package which I did not even open Now I am receiving phone calls asking me to get in touch.Obvious my to pay for what I haven't even seen.This company are making my life miserable please do not ever deal with them.”

Helpful Report

Posted 4 years ago

Thank you so much for your review, Alan. We are sorry that your experience with The London Mint Office was less than satisfactory. We understand your frustration in being bombarded with paperwork and receiving more offers, phone calls and items you had not requested. We would love to know how we can make amends and ensure you are happy. Please don't hesitate to contact us with any suggestions you may have. Thank you again for taking the time to let us know your experience.

Posted 1 year ago

“Always enjoy being screwed but this tag team has really blown me away. Easy to get sucked in, for which your complements are well deserved. However it would appear that my pockets are being picked and get the distinct impression that you have taken me over a barrel. I have not agreed to this treatment and the abuse is sickening. Poor company, poor service, poor quality coins, poor quality certificates and having now checked with couple of local jewellers, find that items are effectively worthless. Well and truly a sad experience arranged by a sad team of con artists. Karma will catch you...”

Helpful Report

Posted 4 years ago

Hi Gareth, It sounds like we really let you down, and for that, we sincerely apologize. Your feedback is valuable to us, and we'll use it to make necessary changes.

Posted 1 year ago

“Broken promises. Failure to answer emails and phone calls. Totally unresponsive. A very disappointed six-year old who was looking forward to a grandpa's present to commemorate her birthday ( 11th November) her name is Poppy ! Still haven't received anything.”

Helpful Report

Posted 5 years ago

Thank you so much for your feedback, DGL. We appreciate you taking the time to tell us about your experience. We are sorry to hear that promises were broken, emails and phone calls were not answered, and that we were unresponsive. We apologize that your six-year old granddaughter, Poppy, was so disappointed on her birthday. We would like to make things right. Please let us know how we can do this. Thank you again for taking the time to share your experience with us.

Posted 1 year ago

“The whole team helped me with my first orders,as suffer from anxiety and Jody,Rhos,Anthony,Richard and Nadine were fantastic they really looked after me as I kept getting stressed and would phone again and again they were great didn't moan at me for ringing also everything was good and not there fault I was just stressed out lovely coins aswell and carefully packed delivered on the right day I made a mistake and the whole team looked after me and the coins are flawless and the shield back Victorian coins were in a reasonable condition but they were used many years ago and the coins are in special capsules and beautiful boxes and the brand new proof coins are in proof condition and very low mintage aswell I also found the price is reasonable especially when you get to pay for it in installments which h makes it easier and the whole team are very helpful indeed and polite I'm very pleased with my coins and if you want to they will help you to build a interesting coins I am glad that Jody took the time to explain how rare the coin is into the dragon's lair I got one and I'm glad I did Rhos was great to they have given me very reasonable installments and made me feel better Nadine sorted out the different payment plan that helped me alot the whole team were fantastic and so were the coins,so thanks and I will definitely be getting more coins in the future 10 of 10 fantastic service and good at helping people if you need them to help”

Helpful Report

Posted 5 years ago

Thank you for your 5 star rating of The London Mint Office! We're delighted to know that our whole team was helpful and understanding during your experience with us. Your kind words of appreciation and understanding are much appreciated. We are happy to hear that you were pleased with your coins and happy with the installments. We will do our best to continue providing excellent service as you continue to build your coin collection. We look forward to continuing to serve you in the future. Thank you again for your kind review! "

Posted 1 year ago

“Good service when I order thank you all”

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Posted 5 years ago

Thank you so much for your 5 star rating, Christopher! We really appreciate your positive feedback. It's wonderful to hear that you had a good experience with us when ordering. Thank you again for your kind words!

Posted 1 year ago

“This company should be ashamed of themselves. Sent out coins to elderly farther inlaw which were not requested. Sent them back and now they are hounding him for a payment of £17:45 which he does not owe. We have provided proof of postage twice but this has been ignored and now they have sent a collection agency after him, pathetic.”

Helpful Report

Posted 5 years ago

Thank you so much, William, for sharing your experience with The London Mint Office. We are so sorry to hear this and regret that you have had to go through such a frustrating situation. . We are really disappointed to see this and would like to make things right. Could you please tell us how we could better resolve this issue? Your feedback and help would be greatly appreciated.

Posted 1 year ago

“Only just joined so far the coins are off great quality with certificate and u also get 14 days to decide if you want to keep it. The ways to pay are easy enough and you can pay by direct debit to save on postage costs , I say alot of the negative posts are abit harsh as there terms and conditions are in black and white so you cant go wrong really but I'm happy anyway .”

Helpful Report

Posted 5 years ago

Thank you Jamie for your 5-star rating of The London Mint Office! I'm so pleased to hear you're pleased with your purchases and appreciate that you noted our terms and conditions. We strive to provide the best customer experience and we value your feedback!

Posted 1 year ago

“FREE COIN ????? I havnt paid my bill ???????? SCAM STOP RINGING ME . Bad reviews coming up..... LEAVE ME ALONE”

Helpful Report

Posted 5 years ago

Thank you so much for taking the time to provide us with your feedback about The London Mint Office. We are sorry to hear about your experiences and regret that it has left a negative impression on you. We understand that this is certainly not the experience you should have had and we apologize for the level of service you received. We take all feedback seriously and we would be grateful if you could please let us know the issue with the free coin and how we have billed you without your consent. In doing so, this will allow us to investigate and prevent similar cases occurring in the future. Thank you again for your feedback and we sincerely apologize for the negative experiences you have had. We are always striving to do better and your feedback is essential and appreciated.

Posted 1 year ago

“The coins have absolutely no value. They are not minted by the Royal Mint. Spent aproximately £10k over the years on these coins only to have them valuated by several specialists and be told they are not worth even £1K. SCAM.”

Helpful Report

Posted 5 years ago

Thank you for taking the time to leave us this feedback and we apologize that you have had an unsatisfactory experience from The London Mint Office. We understand your frustration and would be happy to talk to you to discuss how we can make things better. Please feel free to reach out to our customer service team at any time.

Posted 1 year ago

“Agggghhhhhh STOP, Just STOP This is utter harassment and theft. I don't want or like your products and I have not knowingly signed up for anything despite your repeated claims. Your customer services are naff. Your prices are too much for the tat you attempt to pass off to unwilling customers. Just leave us alone. I owe you nothing. You deserve nothing. And i really don't believe a real customer would leave any of those positive reviews once they have been near this crooked business.”

Helpful Report

Posted 5 years ago

Thank you for sharing your feedback with us. We apologize for any agitation or frustration that you have experienced with The London Mint Office. We take pride in providing excellent customer service and we want to make sure all of our customers are happy. We appreciate you taking the time to let us know about this issue. Would you be willing to provide more details about your experience? We understand that it's upsetting when companies don't live up to their promises, and we want to make sure that we do everything possible to improve our services. We would be grateful for any further feedback you can provide us with in order to make things better. Your honest feedback and insights will give us an opportunity to diagnose the issues and take any necessary corrective action. Once again, thank you for your frank appraisal of The London Mint Office.

Posted 1 year ago

“Yes, yes, yes, yes, yes. I love this company. They have made my day, week, month and year, all in rolled into one. If this was a woman, i would give it one. Oh I have. Well if you want good products, this appears to be the eqivalent to a trip down to the docks and been left with a bitter aftertaste and itch that just wont shift. Best get the meds out and treat this out as a lesson learned and not to be repeated experience. You've read the reviews so don't be fooled by the less than credible "positive" reviews. Visit the right side of town, do your homework and be safe out there. We all love a good deal but really only when it is worth it. Here you get mutton dressed up as lamb. spend a little more and use a reputable source. Good luck and don't give this one anything and learn from my regrettable mistake. If the company does read this, stop fooling yourselves. Sit back and make the improvements that really will bring new customers in and importantly give you real repeat business forvexisting customers. Your choice but I would recommend you wake up and smell how sweet the coffee really can be. Your staff will appreciate it and believe in a business that they can be proud off. Or you can mouth off that this customer is talking rubbish. Your choice at the end of the day. Love to all”

Helpful Report

Posted 5 years ago

Hi Gary, We understand your frustration and apologize for any inconvenience caused. Your feedback will help us address the issues you've raised.

Posted 1 year ago

“I’ve had two deliveries of coins, both are excellent, the first coin I ordered took a bit longer to get here, but London mint kept me fully informed, the second arrived when they said it would. Fantastic service and will definitely recommend and order again in the future.”

Helpful Report

Posted 5 years ago

Thank you for your kind words Christine! We are delighted to hear that your two deliveries of coins were excellent and that our customer service was up to your high standards. Your 5-star rating is incredibly important to us and we thank you for your continued custom.

Posted 1 year ago

“Polite and well written emails”

Helpful Report

Posted 5 years ago

Thank you so much for providing such a positive review of The London Mint Office. We really appreciate your 4 star rating and are delighted to know that everything went smoothly. We strive to provide the best services to our customers, and your feedback helps us improve our services. Thank you again for your kind words.

Posted 1 year ago

“Received a very satisfactory service from the London mint office, the quality of goods is superb and the delivery process is quick, returns procedure is simple and easy to use, I enjoy collecting with the London mint office they offer a range of collectables with easy to manage payment plans, the items they have are of high quality and are affordable, I've had a few items and have been pleased with the order, also their customer service is very good and sufficient.”

Helpful Report

Posted 5 years ago

Thank you for the awesome 5-star rating, Darren! We're so pleased to hear that you've had such a wonderful experience with The London Mint Office. Your kind words about our goods, delivery process, easy-to-manage payment plans, customer service and our returns procedure are much appreciated. We look forward to continuing to provide you with an excellent service into the future.

Posted 1 year ago

“Total shambles received an invoice tried to pay it by telephoning after several attempts all I got is ringing then music then ringing then music and so it went on eventually a recorded message asking to leave my number which I did never got a call back after more communication by e mail they came up with a number that is 4 years old and that is despite updating my number certainly will not be buying from them again”

Helpful Report

Posted 5 years ago

Thank you for taking the time to share your experience with us. We apologize for the issue you faced with The London Mint Office. It sounds like you had challenges trying to contact us by telephone and that the email response had an old number associated with it. We certainly welcome any feedback as to how we can better serve our customers and make their experience with us more satisfactory. Please let us know how we can make things better for you and resolve any issues you may have had.

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

The London Mint Office Reviews