The London Mint Office Reviews

Name: The London Mint Office
Rating: 3.52

3.5 Rating 426 Reviews

63 %

of reviewers recommend The London Mint Office

Company Reviews

Metrics

3.5

Based on 426 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

The London Mint Office 1 star review on 25th June 2023

T Green

The London Mint Office 1 star review on 20th August 2022

Qadir Baz

Anonymous

Anonymous // 01/01/2019

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“First class servic and great value.going to add this coin to my granddaughters collection.thanks”

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Posted 6 years ago

Thank you very much Richard for your 5 star rating! We are very pleased that you are enjoying our services and products and that your granddaughter can benefit from our collections. We are proud to offer first class service and great value for our customers. Thank you again for the kind words!

Posted 1 year ago

“Very polite Very easy to speak too I HAVE NEVER HAD A PROBLEM WITH ANY ORDERS OR PAYMENT 10/10”

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Posted 6 years ago

Thank you so much for your kind words and 5 star rating of The London Mint Office! We are so glad you found our team to be very polite and easy to communicate with. We strive to provide excellent customer service and it is great to hear you have not encountered any issues with your orders or payments. Thank you for your continued support!

Posted 1 year ago

“Excellent service and good prices”

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Posted 6 years ago

Thank you so much, Philip/c, for your awesome 5 star rating of The London Mint Office! We're so glad that you found our service to be excellent and our prices to be good!

Posted 1 year ago

“Efficiency and quick response to enquiries regarding payment.”

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Posted 6 years ago

Thank you so much Helen for your wonderful 5 star rating of The London Mint Office! We truly appreciate your feedback. We strive to provide our customers with an efficient and quick response to any payment related enquiries. Thank you again for your kind words!

Posted 1 year ago

“Excellent service and goods. A very easy and pleasant transaction”

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Posted 6 years ago

Thank you so much for your 5-star rating and for your kind comments about our service and our goods. We are thrilled to hear that you experienced an easy and pleasant transaction with us at The London Mint Office. We're so grateful for your support!

Posted 1 year ago

“I recently ordered one of the imperial war museum blocks, it was free I paid the postage. It was late but when it arrived was worth the wait, thinking about the rest of the collection for a christmas treet”

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Posted 6 years ago

Thank you so much, James, for the fantastic 5 star rating for The London Mint Office! I am delighted to hear that you enjoyed the imperial war museum block and were patient during the delivery process. I hope you consider the rest of the collection for a Christmas Tree gift too!

Posted 1 year ago

“Evil people, my mother in law bought a coin set as an investment. They kept sending her more and more stuff unsolicited. She was getting threatening letters demanding money and at the same time more an more coins. She paid them with her savings as she was duped into believing she was in the wrong. One coin set she paid £2000 is only worth £78. most of the stuff she bought is worth nothing and the ones that have a value, only a third of what she paid. Praying on the old and confused. Capitalist company at its worst.”

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Posted 6 years ago

We're sorry for any dissatisfaction you experienced during your interaction with us. Rest assured, we take your feedback seriously and will address it promptly.

Posted 1 year ago

“Dear Sir or Madam, CONSUMER PROTECTION FROM UNFAIR TRADING REGULTIONS 2008 In July I received from you: A coin. I would like to make it clear to you that I did not order this coin and it is therefore unsolicited. I will make the coin available for you to collect at your expense in the next 14 days, but after this time I will treat the coin as my own. Please contact me to arrange collection. Yours faithfully, C M Hardy”

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Posted 6 years ago

We apologize for any frustrations or inconveniences caused. Feedback like yours allows us to identify areas for improvement and enhance our services.

Posted 1 year ago

“Avoid this company. They send out unwanted coins that have not been ordered and try to intimidate to get the money. They promise to send out packs to return unwanted coins, but they don’t arrive, they pretend that instalments have already been paid and they send out debt literature from the Financial Conduct Authority (FCA). The FCA have confirmed that they are nothing to do with them.”

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Posted 6 years ago

We regret that we didn't meet your expectations. Your feedback will assist us in making necessary adjustments to provide better service in the future.

Posted 1 year ago

“Just remember what everyone has ever told you ...NOTHING IS FREE... if you think it is you have a lesson to learn and these guys will teach you”

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Posted 6 years ago

We apologize for any negative experience you had with us. Your feedback is taken seriously, and we're committed to improving based on it.

Posted 1 year ago

“after 9 months of phone calls and emails i have had no reply, this company could not track surpossed orders sent via royal mail to my address. now i have had to pay £88 to a debt recovery service for items i had not requested by their subscription service it automatically signs you up to. ADVOID at all costs cause it will cost you”

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Posted 6 years ago

We're sorry for any inconvenience you faced. Your feedback will help us refine our processes and provide a more positive experience for our customers.

Posted 1 year ago

“I ordered a coin on line and paid via my debit card I received the coin by post, it was advertised at £2.50 in an intro letter, but on line it was priced at £2.95. I paid online now they say they want payment via invoice but I have no invoice to pay with as I already paid why should I need one?”

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Posted 6 years ago

We're sorry for any inconvenience you faced. Your feedback will help us refine our processes and provide a more positive experience for our customers.

Posted 1 year ago

“Real value or redsel value are 1/10 og the LMO price (Except sone bait advertising) STAY AWAY”

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Posted 6 years ago

We apologize for any lapses in our service. Your feedback is important to us, and we'll use it to prevent similar issues from occurring again.

Posted 1 year ago

“Their internal departments do not speak to each other and send products and bills at random.”

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Posted 6 years ago

Thank you so much, Paul, for taking the time to let us know about your experience with The London Mint Office. We are truly sorry that our internal departments did not communicate effectively, resulting in random products and bills being sent out. How can we make things better? We value your feedback and would love to learn how we can improve.

Posted 1 year ago

“Received a cointment I hadn't ordered”

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Posted 6 years ago

We apologize for any dissatisfaction you experienced with our service. Your feedback will guide us in making improvements to prevent similar situations in the future.

Posted 1 year ago

“we ordered one coin but recieved 2 and then 4 days later recieve 2 more and have no way of returning them on the paperwork it tells us we have 13 coming now”

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Posted 6 years ago

We're deeply sorry for any inconvenience you faced. Your feedback is invaluable to us, and we'll take it seriously to improve our services.

Posted 1 year ago

“I ordered some coins that I decided to return within the time period and have contacted them via telephone on numerous occasions for a returns label which they said they would send but still have not after weeks. Also emailed their customer care via form on their website but they have failed to even respond. Meanwhile they continue to request payment. Truly abysmal service.”

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Posted 6 years ago

We apologize for any negative experience you had. Your feedback helps us identify areas where we need to improve and provide better experiences in the future.

Posted 1 year ago

“Just ordered the new flanders coin- Can't wait for it to arrive!!”

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Posted 6 years ago

Thank you so much for your 4 star rating of The London Mint Office, Jacqui! We really appreciate your feedback. We are so excited that you have just ordered the new Flanders coin - we can't wait to hear when it arrives!

Posted 1 year ago

“I've been using london mint for year- I've never had an issue, each to their own I guess”

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Posted 6 years ago

Thank you so much for your 5 star rating of The London Mint Office, Mr! I'm so glad that you've had a good experience with us as I've been using London Mint for years myself and have never had an issue. Each to their own, as they say!

Posted 1 year ago

“I recently ordered the WWI coin and it arrived in 5 days! Brilliant service would highly recommend”

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Posted 6 years ago

Thank you G for your 5 star rating! I'm delighted that The London Mint Office has met your expectations and that your order for the WWI coin arrived promptly. We really appreciate your kind words!

Posted 1 year ago

The London Mint Office is rated 3.5 based on 426 reviews