The London Mint Office Reviews

Name: The London Mint Office
Rating: 3.52

3.5 Rating 426 Reviews

63 %

of reviewers recommend The London Mint Office

Company Reviews

Metrics

3.5

Based on 426 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

The London Mint Office 1 star review on 25th June 2023

T Green

The London Mint Office 1 star review on 20th August 2022

Qadir Baz

Anonymous

Anonymous // 01/01/2019

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“Next to impossible to cancel coins sent on approval”

Helpful Report

Posted 7 years ago

We're genuinely sorry for any misunderstandings or shortcomings in our service. Your feedback will help us improve and offer a better experience to our customers.

Posted 1 year ago

“The free Ypres coin advertised on the TV seems to be a con. Payment card not accepted seems you arr just gathering payment card data.”

Helpful Report

Posted 7 years ago

We're saddened to hear that you had a negative encounter with our business. We apologize for any inconvenience caused and will look into it further.

Posted 1 year ago

“My father, who has vascular dementia and Alzheimers, was sent a number of items by this company, with each one being returned accompanied by a request to remove his name and address from their mailing list because of his illness. Last one he received was accompanied by a letter threatening legal action unless he paid up. I have contacted them, initially by phone, but then by email (including the front page of the LPA for my father) and Facebook, but to no avail. The only response was that the customer service department was overwhelmed with enquiries about the latest issue of a particular coin, but they were dealing with my request. That was a couple of weeks ago, and there has been nothing since. Judging by many of the reviews, this company would appear to be wholly focussed on making profits, and not interested in the slightest in proper customer service.”

Helpful Report

Posted 7 years ago

We understand the frustration you must have felt during your experience, and please accept our sincere apologies for any inconvenience caused.

Posted 1 year ago

“Terrible customer service. One of the coins sent to me was scratched. When I eventually got through on the phone I had a man who was quite rude on the other end of the phone. I received a letter regarding the coin but no returns form. Later received a replacement coin but the wrong one. It is a nightmare trying to get through to the call centre. Will never order anything from London Mint again.”

Helpful Report

Posted 7 years ago

We're sorry to have fallen short of meeting your expectations. Your feedback will be important in helping us avoid similar situations in the future.

Posted 1 year ago

“A horrible company, trick you into subscribing to coins you never planned to buy and put the onus on you to try to return them. What a sad way to do business. I hope this review stops just 1 person from falling into their trap.”

Helpful Report

Posted 7 years ago

We acknowledge your concerns and genuinely apologize for any distress caused. Your feedback helps us to continuously improve our services.

Posted 1 year ago

“After requesting one of the postage only coins, I decided against it after reading less than favourable reviews. To their credit they replied to the e-mail and agreed not to send this or any other products. Have a guess, It duly arrived and now after hours of on hold calls and ignored e-mails, I eventually got a response....If you want a response, dial the 'Order Line' and surprise surprise they answer within seconds. Still awaiting the postage return label they promised though......Awful company, really worthless and not as described products.”

Helpful Report

Posted 7 years ago

Our sincerest apologies for any inconvenience caused. We appreciate your feedback and will use it to enhance our services.

Posted 1 year ago

“I ordered the Falklands conflict book on 21st June. I have still not received it, I've been ringing & been told various dates it's going to be despatched, I've now been told it was despatched last week, it's not arrived, & after spending ages on the phone today they told me it's due to Royal Mail and it could take another 6 weeks to arrive. The man also asked me was I interested in ordering anything else whilst I was on the line. They must be joking absolute terrible service, will never order anything from them again.”

Helpful Report

Posted 7 years ago

We deeply regret that your experience did not meet your expectations. We are actively working on addressing the issues you've raised.

Posted 1 year ago

“Terrible 'after care' customer service. Sales Team, obviously, brilliant, however, when wrong details sent (database protection query unresolved too) it was impossible to reach out to someone who would be able to help. Try calling their phone lines ! It takes an eternity which, I waited over an hour yesterday and had to give up. I am desperately trying to close my account but as this is no longer a "sales" matter, the company do not care !”

Helpful Report

Posted 7 years ago

We apologize for any negative experience you had with us. Your feedback will aid us in improving and ensuring better customer satisfaction.

Posted 1 year ago

“I ordered a Battle of Ypres coin as I wanted to put it on the grave of a relative who died after a gas attack in April 1915, but after reading on-line reviews about the service and practices of this mob, I cancelled and received an e-mail telling me my 'reservation' was cancelled, but they still sent the item and now ignore e-mails regarding it's return. Awful company p**spoor service!”

Helpful Report

Posted 7 years ago

We're sorry to hear that you had a disappointing experience. Your feedback is appreciated, and we will strive to do better in the future.

Posted 1 year ago

“I ordered the free coin, advertised on the tv and in magazines. They took the money from me, but I haven't received the coin. They asked me to write a review on the coin and there service. When I told them I still hadn't received the coin, they said they would look into it. 3 weeks later I still have no coin and nothing from them to say what is happening.”

Helpful Report

Posted 7 years ago

We're truly sorry for any inconvenience caused. Your feedback is valuable to us, and we'll use it to make necessary changes for the better.

Posted 1 year ago

“Firstly I applied for the free coins they sometimes advertise on the TV. When it comes I have an invoice for £12.90. I ring them they say it's because it's come in a presentation pack that I didn't order so I write a cheque and am about to post it the next day when another coin turns up behind the door. I immediately get on the phone to them and they agree to send out a returns lable for me to send the other coin back and said for the inconvenience they would waver the price of the presentation pack and I'd just pay £2.50 delivery, so I paid over the phone and that was that.. Well today I've got a reminder to pay this £12.90 for the coin that's already been posted back, I'm currently on the phone to them and have been for the past 13 minutes.. It sounds like I'm in for a long wait! Fuming Never buying anything off them again”

Helpful Report

Posted 7 years ago

We apologize for any inconvenience you may have encountered. Your feedback will help us identify areas that require improvement.

Posted 1 year ago

“Poor service. Long waits on the phone.”

Helpful Report

Posted 7 years ago

We're sorry for any dissatisfaction you experienced during your interaction with us. Rest assured, we take your feedback seriously and will address it promptly.

Posted 1 year ago

“Ordered a Churchill coin online and then the following month more money was debited to find they'd signed me up to a monthly coin which was severely overpriced. No reply via email so I had to phone. I never agreed to this but was told there was a small disclaimer stating they would follow up each month with a coin which would be debited from my account each month. Not happy. Won't use again.”

Helpful Report

Posted 7 years ago

Thank you for taking the time to share your experience with us, Mark. We apologize for the inconvenience you experienced when you ordered a Churchill coin online. We regret that you were not given a reply via email, and we apologize for any frustration this may have caused. Is there anything we can do to make your experience better? We would really appreciate it if you could let us know.

Posted 1 year ago

“Saw the WW1 coin on the facebook page https://www.facebook.com/londonmintoffice/ coin was a bit of a while ariving but they were helpful when I called for an update and explained there was a bit of a delay. Prety happy with the service”

Helpful Report

Posted 7 years ago

Thank you so much for your 5 star rating, Carys! We are delighted that you were happy with our service as we understand how difficult it can be to wait for a package. We are very grateful that you gave us a chance to demonstrate our quality services and we hope to serve you again in the future!

Posted 1 year ago

“customer service is outstanding just like the products!”

Helpful Report

Posted 7 years ago

Thank you for your wonderful 5-star rating of The London Mint Office! We really appreciate it. Here at The London Mint Office, we strive to offer excellent customer service as well as top-notch products; we're glad you noticed!

Posted 1 year ago

“Great company- I have been shopping with London Mint for 2 years now I have a fab account manager who knows what I like and if I have ever had any issues they have been solved quickly! Julia”

Helpful Report

Posted 7 years ago

Thank you so much for your wonderful five-star rating of The London Mint Office, Julia! We're glad that you've been shopping with us for two years now and have been able to develop a good rapport with your account manager. We strive to provide timely customer service and satisfaction, so we're very happy to hear your positive feedback!

Posted 1 year ago

“big thanks to the customer care team! Really helpful this morning!”

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Posted 7 years ago

Thank you so much for giving us 5 stars! It really means a lot to us here at the London Mint Office. Big thanks to the customer care team! Really helpful this morning!

Posted 1 year ago

“Had a query today and Joel in customer service was brilliant! Highly recommended London Mint!”

Helpful Report

Posted 7 years ago

Thank you so much for leaving us a 5 star rating! We are delighted to hear that Joel was able to provide you with such great customer service. It's always good to hear positive feedback like this. We really appreciate your kind words and are so glad that you had a great experience with The London Mint Office. Thank you again!

Posted 1 year ago

“I've recently received 2 of the free coins from the London Mint Office. I was a little hesitant as they required a subscription but I was able to easily cancel this by contacting their friendly customer service team. Would highly recommend!”

Helpful Report

Posted 7 years ago

Thank you for your 5-star rating of The London Mint Office! It's great to hear that you had a good experience with their customer service team. We really appreciate your support and we're delighted that you were able to get your free coins.

Posted 1 year ago

“Excellent service throughout the whole process. I would highly recommend.”

Helpful Report

Posted 7 years ago

Thank you very much for your 5 star rating, Luke. We are delighted to hear that you had an excellent experience with The London Mint Office and that you would highly recommend us. We appreciate the wonderful review!

Posted 1 year ago

The London Mint Office is rated 3.5 based on 426 reviews