Name: The London Mint Office
Rating: 3.52

“Incredibly scammers. Stay away from them. They keep sending coins and demand money afterwards. Incredibly bad company.”

Helpful Report

Posted 11 months ago

Hi Oguzhan, We're sorry to hear about your experience but rest assured, we are not scammers. At The London Mint Office, we strive to deliver high-quality coins to our customers and any misunderstandings can always be resolved. We appreciate your feedback and will work to improve our communication. Thank you for bringing this to our attention. Kind Regards, Tanith, Customer Experience Manager

Posted 9 months ago

“My daughter ordered the Walt Disney 100 Years of Wonder coin and paid by PayPal. Money has left her PayPal account but no confirmation received from The London Mint Office. Tried contacting them but calls simply go to an 'automated recall service' and - of course - no return phone call occurs. One teary daughter as a result. I suggest avoiding this company as I can only assume it is a scam.”

Helpful Report

Posted 11 months ago

Good Morning, We're sorry to hear about the trouble your daughter has experienced with her order. Rest assured, we take customer satisfaction very seriously and we're dedicated to resolving this issue as quickly as possible. Our team will be more than happy to investigate this matter promptly and reach out to your daughter with a resolution, however we will need your daughters details to allow us to do this. We appreciate your feedback and will use it to improve our processes moving forward. Thank you for bringing this to our attention and giving us the opportunity to make it right. Kind Regards, Tanith, Customer Experience Manager

Posted 9 months ago

“Very bad company. They send you products and tell you payment is due. I have not even ordered what was sent to my address. Totally scam. Stay away.”

Helpful Report

Posted 11 months ago

Hi again Oguzhan, We apologize for any confusion or inconvenience you experienced. Please contact our customer service team so we can resolve this issue promptly. Your satisfaction is our top priority and we want to ensure you have a positive experience with us. Thank you for bringing this to our attention. Kind Regards, Tanith, Customer Experience Manager

Posted 9 months ago

“If I could give 0 I would absolutely disgusting scam of a company, ordered in good faith a free coronation coin, had an email in June 2023 saying running late, nothing received by July told them to delete and cancel our account. Nothing heard from them tried to phone... nothing.. today they ring asking for payment? of what? never received anything so no £2.50 postage is due!... Im fuming that since June Ive been asking them to delete me and no response just a generic email someone will get back to you... I suggest deleting me before trading standard and fraud get involved Im jumping.”

Helpful Report

Posted 11 months ago

Good Morning Michelle, We are truly sorry to hear about your experience with us. This is definitely not the level of service we aim to provide and we apologize for any inconvenience caused. Please be assured that we take customer feedback very seriously and we will investigate this matter further to ensure it does not happen again in the future. Thank you for bringing this to our attention and we hope to rectify the situation for you as soon as possible. Your satisfaction is our top priority. Kind Regards, Tanith, Customer Experience Manager

Posted 9 months ago

“Ive had a account for years with them, but now am going to close it due to calls from their finance dept telling me to pay my bill when its not due, promises they will send a coin which they didnt and tried to charge me for, this after numerous calls them saying it will be removed off the account but hasnt, managers either lieing or not returning calls and the common one of sending coins out as next in the collection, not know it was a collection as they dont always show this. There are other companies who are far better and more professional than these out there !”

Helpful Report

Posted 1 year ago

Craig, thank you so much for taking the time to provide us with your detailed feedback and experience with The London Mint Office. We apologize for the inconveniences you have had to endure. We are deeply sorry for not providing the level of service you expect from us. We are grateful for your review and we hope it will encourage us to continuously improve our services. Your opinion matters to us and we would be thrilled if you could elaborate on how we could serve you better, as we take your comments very seriously. Again, thank you for letting us know about your experience.

Posted 1 year ago

“Unsolicited calls. Told them to cancel order, they did not. Tried to call on numbers given, no response. Sorry I ever used them”

Helpful Report

Posted 1 year ago

Good Evening, I'm sorry to hear about your negative experience. We appreciate your feedback and will take it into consideration for future improvements. The London Mint Office

Posted 1 year ago

“AVOID AT COST.”

Helpful Report

Posted 1 year ago

Thanks for taking the time to share your experience with The London Mint Office and for highlighting the issues that you experienced. We apologize that your experience was not as smooth as it should have been. We will definitely take your feedback to heart and endeavor to make things better for future customers. It's disappointing to know that you experienced issues like the unfavorable exchange rate and lack of product information. Can you tell us in detail what happened so that we can use your valuable feedback to make things better? We're eager to know how we can continue to improve our service.

Posted 1 year ago

“Very disappointed. I buy gold coin on march and get two silver ones insted my purchase. I try get correct coin from April and people ignore me and not answering for my emails. Definitely i never use London mint again”

The London Mint Office 1 star review on 25th June 2023

Helpful Report

Posted 1 year ago

Dear T, Thank you for providing us feedback about your experience with The London Mint Office. We regret to hear that you did not receive the gold coin you purchased in March, and that your emails were not answered. We apologize for the inconvenience and anger it has caused you. We pride ourselves on excellent customer service and would like to hear your suggestions for how we can improve. Can you please provide us with more information regarding your experience so that we can better understand what went wrong and take corrective action? Your feedback is important to us and we appreciate the time you have taken to let us know of your concerns. Thank you for your time and we look forward to hearing from you soon. Sincerely, The London Mint Office

Posted 1 year ago

“This is a scam company. Sent an unsolicited invoice asking for payment. I would never buy anything from as I know they sell complete overpriced junk. Read up on the company and they are trying to scam elderly people they picked on the wrong person. DO NOT BUY FROM THIS COMPANY THEY ARE SCAMMER AND WILL KEEP PESTERING YOU FOR MONEY AND SENDING UNSOLICITED COINS, BEWARE AND BE WARNED!”

Helpful Report

Posted 1 year ago

Thank you for taking a moment to let us know about your experience with The London Mint Office. We apologize for the inconvenience you have experienced and would love to get a better understanding of your experience in order to avoid similar issues in the future. We understand your concerns regarding the unsolicited invoice and the prices of the items the company sells. Could you please share with us more details about why you understand this company to be a scam, especially targeting elderly people? Additionally, is there anything we could do to make things better according to your experience? We take reviews like yours very seriously as they help us stay on top of our customer service game in order to make sure our customers have the best experience with us. Once again, thank you for your valuable feedback. Regards, The London Mint Office Team

Posted 1 year ago

“I had dealings with this company 5 years ago. They do pester you with sales calls. They don't like it when you return items ( I returned special tracked delivery, costly) and they do sent out items you do not request. This is 100% a crooked company that appears to be getting worse. To all the people who have suffered I sympathize. The real question is why after years of this despicable behaviour are the still trading. I would suggest people power.... form some kind of action forum against them and force the powers that be to stop this legalised form of gangsterism and extortion.... united we stand, divided they win.”

Helpful Report

Posted 1 year ago

Thank you so much for your review of The London Mint Office. We're really glad to hear that you had a positive experience and are pleased that we were able to help make your collector piece so special. We strive to provide an excellent service to all of our customers and your feedback only serves to reinforce that strategy. It's always great to hear from satisfied customers like yourself and your input is highly valued. If there's anything else we can do to make your experience even better, please don't hesitate to get in touch. Thanks again for your positive review.

Posted 1 year ago

“Absolutely ridiculous company, got a bill for 625 quid for a gold coin for the jubilee collection, the representative Rob phoned an said I could have the coin as long as I paid the first of 5 Instalments, I said I would think about it an if I decided to accept it I would call back, I chose not too as I couldn't afford the first installment of 125 pound. Rob however did say if I did decide I would have to pay at least 1 installment before it was sent. Now apparently the coin was sent without the 1st installment being paid... Obviously it never came an I've been bombarded with threatining letters an 10 pound fees on top... But when I finally spoke to them I said I didn't order the coin I never received this coin I was basically called a liar.. Rob told me it was policy to pay at least 1 installment before anything could be sent yet this arrogant rude disgusting woman said she couldn't comment when I referenced the official policy as some times they send coins without any installment , they say I've received an signed for it but 100% I havent.. The next joke is they are sending other coins that I don't want, I want to return these low value coins but ain't getting anywhere.. They don't listen an are taking money from my bank without authority to do so.. Stop sending coins I once again didn't agree too an stop bullying me.. Been forced to cancel my bank card to stop this thievery... Do not get involved with these rogue traders.. I will be reporting them to trading standards...”

Helpful Report

Posted 2 years ago

Nicholas, thank you for taking the time to share your experience with The London Mint Office. We are sincerely sorry for what happened and that we were unable to provide you with a positive customer service experience. We understand your frustration with the lack of communication and respect. We have taken into account your feedback regarding paying instalments before coins are sent and do not condone the behaviour of the representative you spoke to. We will make sure to take this into account to provide better service in the future. Please let us know what we can do to make it up to you and how we can ensure this does not happen again.

Posted 1 year ago

“After calls, e mails, Contact us forms and 2 sales only calls I am still waiting for my missing coins or someone to talk to me. Today at 11:14 laura on Messenger said "How can I help you".. I gave her my information and now 4 hours later - STILL no answer, just left hanging again. How is this company still in business, sales are everything but no customer service.”

Helpful Report

Posted 2 years ago

Thank you so much, John, for taking a moment to let us know about your experience. It is hugely appreciated! We are sorry for what happened. It sounds like nothing was received after multiple calls, emails, contact us forms and two sales only calls, and that now four hours later, Laura has still not returned your call. That is unacceptable. Please, can you tell us what can be done to make things better? We would really appreciate your input. Thanks again for taking the time to share your opinion.

Posted 1 year ago

“Avoid this company at all costs… I’ve paid regularly and up to date… constant demand letters and threatening debt collection toon agency!!! I’m quite happy for the agency to see my regular payments made… bring it on!!!! Added £10 each time, utter disgrace of a company who you cannot get hold of… Cowboy and scam firm… stay well clear of… keep your money in your own pocket and buy elsewhere from a reputable company! I’m sure bbc watchdog and trading standards would love a debate on them publicly”

Helpful Report

Posted 2 years ago

Thank you for taking the time to share your experience with us. We regret that your experience with the London Mint Office has been so poor. We take customer feedback very seriously and are sorry to hear of the distress and aggravation caused by the constant demand letters and threatening debt collection tactics. We are grateful for your fidelity in making regular payments and would welcome the opportunity to improve our customer service processes to ensure this never happens again. We would like to invite you to contact us directly to discuss your experience and find the best way possible to resolve this for you. Thank you again for your valuable feedback - we are determined to make things better.

Posted 1 year ago

“I was sent out two of the same coin so sent one back, tracked, got proof of posting, and a few days ago received a letter for payment for the one coin already paid for by PayPal. I tried on a few occasions to call 3 numbers on the letters and receipts but never got through on any of them. I’ve communicated with a member of staff ( via email) who told me they haven’t received the sent back coin !! So to email proof of posting. Absolute mess going back and forth with them, plus I sent off for a Jubilee coin paid for in May, it’s come out of my account, but they told me it’s arrived at my house in July, no it hasn’t !!! Will not do business with them again total mess up !!”

Helpful Report

Posted 2 years ago

Thank you for taking the time to review The London Mint Office. We sincerely apologize for the issues you experienced, which is certainly not the standard of service we strive to provide. We really appreciate you bringing these issues to our attention, as it allows us to take steps to ensure these mistakes do not happen again. We are very sorry for the inconvenience caused to you and have tried to contact you to resolve the problems but to no avail. We would value feedback from you about how we could make things better. Thank you for your valuable input.

Posted 1 year ago

“After reading the reviews I don't think I'll ever get my coins.”

Helpful Report

Posted 2 years ago

Thank you so much for your feedback of The London Mint Office. We appreciate that you took the time to share your experience, and we apologize for any issues that you encountered. We are sorry to hear that you don't think you'll ever get your coins. Could you please tell us what went wrong so that we can try to make things better for you? We sincerely value your opinion and would love to help make your experience much better. Thank you for taking the time to let us know about your experience.

Posted 1 year ago

“As per the majority of these comments, I naively made a purchase. LMO keep on bombarding me with sales calls and mailing more products that I have not requested! I’ve returned two products using Royal Mail next day guaranteed tracking service to ensure the products were returned to the appropriate destination. A week later I receive an invoice demanding payment and with the threat of a £10 fine on top! Avoid like the plague! Does anyone have any helpful suggestions on how to stop this company sending me any communications? I have sent several emails to their customer care team requesting my information be deleted. They’ve replied according to GDPR it will take 30 days before they will reach a decision.”

The London Mint Office 1 star review on 20th August 2022

Helpful Report

Posted 2 years ago

Thank you very much for your feedback, Qadir. We really appreciate you taking your time to share your experience with us. We apologize for the issues you have faced with our service. It appears that you have been bombarded with sales calls and mailings from us, even after returning two products. We are sorry about this and we are currently doing our best to find a solution to prevent this from continuing. Moreover, we truly apologize for the invoice and the threat of a £10 fine. We understand why this may be cause for concern and do not want to cause you any more trouble. We are doing whatever we can to have the issue solved as quickly as possible. If you have any suggestions, please feel free to share them with us. We'd love to hear your thoughts on how we can make things better. Thank you again for your review.

Posted 1 year ago

“In May i paid a £395 a first payment for Falkland Islands comemerative coin's. Having eventually after asking for return labels had them emailed to me and returned the coins. According to my account they received the coins on the 7 th June. After having returned from holiday i managed to talk to someone who said it would take a month to get my £395 back. Early July i noticed i had credit of £395 in my account. So i thought any day now the money would appear back in my account no chance. I managed to talk to them again they seemed surprised that i wanted the money refunded to my Bank ! Which i requested. Three weeks later i no longer have any credit nor money. And of course i can not talk to anyone.”

Helpful Report

Posted 2 years ago

Thank you so much for your feedback, Alan. We really appreciate you took the time to let us know about your experience. We are sorry about what happened and that we weren't able to make things better for you. We will use this feedback to improve the service we offer and ensure that no one else has to go through what you did. We would like to apologize again and thank you again for bringing this to our attention.

Posted 1 year ago

“Spoke to somebody about 10 to 11 days ago dating I do not want this gold coin asked how can I send it back they told me they will send something to stick on the box so I can send it back instead I've had a bill for it and an extra £10 put on top for late I do not want the the coin because it's gold and I've already stopped all the rest coming to my house so please can you send me the sticker so I can send this coin back I have made more than 12 telephone calls today day from 9 no one one.has phone me back it's very bad service I'm sorry to say I don't want this coin how do I send it back please I'm getting very panicky and I'm ill 07940655525”

Helpful Report

Posted 2 years ago

Thank you for taking the time to write us a review and give us feedback regarding your experience with The London Mint Office. We apologize that your experience was not to your satisfaction. We understand your need to return the gold coin and for the additional fees and costs associated with this. We appreciate your patience and for making more than 12 phone calls to support you. We are sorry for the lack of response time here. We will ensure this is addressed and ensure you that all efforts will be made to solve this issue. If there is anything else we can do to make this right, please do not hesitate to contact us again. Thank you again for your valuable feedback.

Posted 1 year ago

“Forget the free coin offer , you will be Lucky if it arrives. Yours Robert Irvine”

Helpful Report

Posted 2 years ago

Thank you so much for your feedback, Robert! We really appreciate you taking the time to let us know about your experience. We apologize for the issues you encountered with the free coin offer - we understand how frustrating that must have been for you. Is there anything else that we can do to make things right? We'd love to hear your thoughts! Thanks again!

Posted 1 year ago

“Myself, my son and my mum all ordered a jubilee coin, as seen on TV, at the end of May. To date, we have not received this. I emailed them and the reply was they are inundated by with orders. The promise was in this was to be dispatched on 28 days. It is now 13th July and nothing. Is this a scam? I know it's only £2.50 each, but how many thousands of people have paid up and not received the goods”

Helpful Report

Posted 2 years ago

Thank you so much, Linda, for taking the time to review The London Mint Office. I apologize for the inconvenience and delay you have encountered with your order. It's unacceptable that yourself, your son, and your mum have not received your Jubilee coin after placing the order in May. In addition, it's also alarming that your email was responded to with an answer that they are inundated with orders. I understand your frustration in this situation, and we want to make sure that moving forward, this kind of problem is avoided. Please don't hesitate to reach out if there is anything we can do to make things right. We value you as a customer and your satisfaction with our service is important to us. Thank you again for bringing this to our attention.

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

The London Mint Office Reviews