Name: The London Mint Office
Rating: 3.52

“I had started a collection but l then received an invoice for 3 coins back dated from October 2019, December 2019 & January 2020. Believing this must of been overlooked due to my being hospitalised with a long term condition l attempted to make arrangements to pay this invoice by instalments as l am on disability benefits. On further investigation l do not have the coins & have tried on several occasions to sort this problem out. Today l received yet another letter with added costs to it. Disgusting company & in my opinion avoid like the plague ! By the way l shall not be paying one blooming penny to these shysters.”

Helpful Report

Posted 4 years ago

Thank you for taking the time to review The London Mint Office and giving your experience. . We understand how incredibly frustrating this must be. We would love to turn this around and get the issue resolved to your satisfaction. Could you please provide us with more details regarding the coins and the original invoice number, so that we can investigate this further and try to get this settled for you. We appreciate your feedback and look forward to hearing from you shortly.

Posted 1 year ago

“I ordered a Winston Churchill commemorative coin silver colour but the folder it came in showed it was part of a collection which was gold colour. I phoned to request a return label and asked for it to be e-mailed so I could print it myself and return it sooner. I did not receive the label and received a demand for money i sent a typed reply on the back of this letter explaining what had happened and again requested a return label. I nect received a Final Demand and £10 late payment charge, with the threat of my being referred to a debt collection agency. I telephoned 3 times and after holding for 5 minutes each time I was asked to leave a message and my phone number. NOTHING. I do hope I am referred to a debt collection agency - at least they will listen and respond. If you receive advertising mail from them BIN IT! It is more hassle than ot is worth”

Helpful Report

Posted 4 years ago

Dear Laurene, Thank you so much for taking the time to share your experience with us. I apologize for the inconvenience you experienced when ordering your Winston Churchill commemorative coin silver color. It is disappointing that you did not receive the return label you requested and that you were sent a final demand with a £10 late payment charge. I understand your frustration when you telephoned 3 times and were not responded to. We would like to make things right for you and would like to ask how we can do better. Please let us know how we can improve your experience with The London Mint Office going forward. Thank you for your feedback. Sincerely, [Name]

Posted 1 year ago

“London Mint Office deducted the money from my CC one month ago, while they refusing the send my order and refusing to refund the money, this is a pure scam.”

Helpful Report

Posted 4 years ago

Thank you so much for taking a moment to let us know about your experience with The London Mint Office. We are very sorry to hear about the issues you encountered. We would like to apologize for any inconvenience caused and we take this very seriously. We would welcome any advice you may have about how we can improve our customer service in order to avoid similar issues occurring in the future. Therefore, we would be very grateful if you could provide any feedback on what we could have done better in this situation. Once again, thank you for bringing this to our attention.

Posted 1 year ago

“Appalling service - delivery dates are a joke, been waiting over two months for what was supposed tobe within 28 days. Won't be using them again.”

Helpful Report

Posted 5 years ago

Thank you for providing your feedback about The London Mint Office. We apologize that you had an experience that does not meet our standards of quality and service. We are sorry that your delivery was delayed and we understand how frustrating that can be. We are dedicated to providing the best possible experience for our customers and we would love the opportunity to learn more about how we might serve you better. Would you be willing to provide us with more detail about your experience so we can try to make it right? We value your feedback and thank you for taking the time to let us know about your experience with us.

Posted 1 year ago

“Don't bother with these people, there are plenty more coin clubs and collecting sites online that deal with pre legal & post legal tender rather than tatt !!!”

Helpful Report

Posted 5 years ago

Thank you so much for taking the time to share your experience with us, M. We are sorry to hear that you had a negative experience with The London Mint Office. We deeply appreciate your feedback and would like to know more about what we could do to make things better for you. In particular, could you tell us more about what concerns there were with pre legal & post legal tender? We'd really like to make sure that all of our customers have a positive experience with us.

Posted 1 year ago

“I have left a message for someone to contact me to pay my last purchase,no one has,checked the price of some gold coins and found that original gold similar to London Mint coins are less than half the price.will buy no more.”

Helpful Report

Posted 5 years ago

Dear Robert,Northern, Thank you for your feedback about The London Mint Office. We truly appreciate you taking the time to let us know about your experience. We apologize for the fact that you have yet to hear from someone to take care of your last purchase. We would also like to know what we could do to make things better for you. Could you provide us with some feedback and let us know what we can do differently so that we can be sure this kind of issue doesn't happen again in the future. We look forward to seeing what you have to say and thank you again for your feedback. Best, The London Mint Office

Posted 1 year ago

“I decided to get their 'free' silver three pence piece for just postage of £2.95. I paid by cheque via post as I didn't want them to have my card details I'm quite pleased with the coin, it's worth around £2, so I'm happy. But I would STRONGLY recommend everyone to pay by a posted cheque. Don't let them obtain your card details, otherwise they can continue taking payments from it. I have not been pestered as I send a letter with the cheque saying I did not want any more coins.”

Helpful Report

Posted 5 years ago

Thank you so much, Keith, for letting us know about your experience with The London Mint Office - We completely understand your concerns about giving us your credit card details, and we are so glad to hear that you had a positive outcome with the coin. We would love to hear your ideas. Thank you again for your feedback.

Posted 1 year ago

“I used to be a loyal customer for years but They changed my address with no input from my self. I had previously called and corrected my address but still my items where sent to the wrong address again. however they got my correct address for the Bill's they where sending. I cancelled my account and now have incomplete collections thank you very much😪”

Helpful Report

Posted 5 years ago

Shaun, thank you so much for taking the time to let us know your experience. We understand that this has caused you to end your loyalty with us and have incomplete collections. We would really like to know how we can make things better for you. Is there anything we can do to make things right for you and restore your loyalty in the London Mint Office? Please let us know, we appreciate your feedback and take your comments seriously.

Posted 1 year ago

“Stupid I may be but this company seriously take the biscuit.Whilst thinking I was dealing with the Royal mint I purchased various coins and then was bombarded with paperwork whence I lost track of what I had ordered or hadn't.In the end I finally got through on the phone and agreed to pay off my account in full provided I received no more calls or offers.However after a few weeks I received more offers which I put in the blue bin.A few days later I received another worthless coin/package which I did not even open Now I am receiving phone calls asking me to get in touch.Obvious my to pay for what I haven't even seen.This company are making my life miserable please do not ever deal with them.”

Helpful Report

Posted 5 years ago

Thank you so much for your review, Alan. We are sorry that your experience with The London Mint Office was less than satisfactory. We understand your frustration in being bombarded with paperwork and receiving more offers, phone calls and items you had not requested. We would love to know how we can make amends and ensure you are happy. Please don't hesitate to contact us with any suggestions you may have. Thank you again for taking the time to let us know your experience.

Posted 1 year ago

“Always enjoy being screwed but this tag team has really blown me away. Easy to get sucked in, for which your complements are well deserved. However it would appear that my pockets are being picked and get the distinct impression that you have taken me over a barrel. I have not agreed to this treatment and the abuse is sickening. Poor company, poor service, poor quality coins, poor quality certificates and having now checked with couple of local jewellers, find that items are effectively worthless. Well and truly a sad experience arranged by a sad team of con artists. Karma will catch you...”

Helpful Report

Posted 5 years ago

Hi Gareth, It sounds like we really let you down, and for that, we sincerely apologize. Your feedback is valuable to us, and we'll use it to make necessary changes.

Posted 1 year ago

“Broken promises. Failure to answer emails and phone calls. Totally unresponsive. A very disappointed six-year old who was looking forward to a grandpa's present to commemorate her birthday ( 11th November) her name is Poppy ! Still haven't received anything.”

Helpful Report

Posted 5 years ago

Thank you so much for your feedback, DGL. We appreciate you taking the time to tell us about your experience. We are sorry to hear that promises were broken, emails and phone calls were not answered, and that we were unresponsive. We apologize that your six-year old granddaughter, Poppy, was so disappointed on her birthday. We would like to make things right. Please let us know how we can do this. Thank you again for taking the time to share your experience with us.

Posted 1 year ago

“This company should be ashamed of themselves. Sent out coins to elderly farther inlaw which were not requested. Sent them back and now they are hounding him for a payment of £17:45 which he does not owe. We have provided proof of postage twice but this has been ignored and now they have sent a collection agency after him, pathetic.”

Helpful Report

Posted 5 years ago

Thank you so much, William, for sharing your experience with The London Mint Office. We are so sorry to hear this and regret that you have had to go through such a frustrating situation. . We are really disappointed to see this and would like to make things right. Could you please tell us how we could better resolve this issue? Your feedback and help would be greatly appreciated.

Posted 1 year ago

“FREE COIN ????? I havnt paid my bill ???????? SCAM STOP RINGING ME . Bad reviews coming up..... LEAVE ME ALONE”

Helpful Report

Posted 5 years ago

Thank you so much for taking the time to provide us with your feedback about The London Mint Office. We are sorry to hear about your experiences and regret that it has left a negative impression on you. We understand that this is certainly not the experience you should have had and we apologize for the level of service you received. We take all feedback seriously and we would be grateful if you could please let us know the issue with the free coin and how we have billed you without your consent. In doing so, this will allow us to investigate and prevent similar cases occurring in the future. Thank you again for your feedback and we sincerely apologize for the negative experiences you have had. We are always striving to do better and your feedback is essential and appreciated.

Posted 1 year ago

“The coins have absolutely no value. They are not minted by the Royal Mint. Spent aproximately £10k over the years on these coins only to have them valuated by several specialists and be told they are not worth even £1K. SCAM.”

Helpful Report

Posted 5 years ago

Thank you for taking the time to leave us this feedback and we apologize that you have had an unsatisfactory experience from The London Mint Office. We understand your frustration and would be happy to talk to you to discuss how we can make things better. Please feel free to reach out to our customer service team at any time.

Posted 1 year ago

“Agggghhhhhh STOP, Just STOP This is utter harassment and theft. I don't want or like your products and I have not knowingly signed up for anything despite your repeated claims. Your customer services are naff. Your prices are too much for the tat you attempt to pass off to unwilling customers. Just leave us alone. I owe you nothing. You deserve nothing. And i really don't believe a real customer would leave any of those positive reviews once they have been near this crooked business.”

Helpful Report

Posted 5 years ago

Thank you for sharing your feedback with us. We apologize for any agitation or frustration that you have experienced with The London Mint Office. We take pride in providing excellent customer service and we want to make sure all of our customers are happy. We appreciate you taking the time to let us know about this issue. Would you be willing to provide more details about your experience? We understand that it's upsetting when companies don't live up to their promises, and we want to make sure that we do everything possible to improve our services. We would be grateful for any further feedback you can provide us with in order to make things better. Your honest feedback and insights will give us an opportunity to diagnose the issues and take any necessary corrective action. Once again, thank you for your frank appraisal of The London Mint Office.

Posted 1 year ago

“Yes, yes, yes, yes, yes. I love this company. They have made my day, week, month and year, all in rolled into one. If this was a woman, i would give it one. Oh I have. Well if you want good products, this appears to be the eqivalent to a trip down to the docks and been left with a bitter aftertaste and itch that just wont shift. Best get the meds out and treat this out as a lesson learned and not to be repeated experience. You've read the reviews so don't be fooled by the less than credible "positive" reviews. Visit the right side of town, do your homework and be safe out there. We all love a good deal but really only when it is worth it. Here you get mutton dressed up as lamb. spend a little more and use a reputable source. Good luck and don't give this one anything and learn from my regrettable mistake. If the company does read this, stop fooling yourselves. Sit back and make the improvements that really will bring new customers in and importantly give you real repeat business forvexisting customers. Your choice but I would recommend you wake up and smell how sweet the coffee really can be. Your staff will appreciate it and believe in a business that they can be proud off. Or you can mouth off that this customer is talking rubbish. Your choice at the end of the day. Love to all”

Helpful Report

Posted 6 years ago

Hi Gary, We understand your frustration and apologize for any inconvenience caused. Your feedback will help us address the issues you've raised.

Posted 1 year ago

“Total shambles received an invoice tried to pay it by telephoning after several attempts all I got is ringing then music then ringing then music and so it went on eventually a recorded message asking to leave my number which I did never got a call back after more communication by e mail they came up with a number that is 4 years old and that is despite updating my number certainly will not be buying from them again”

Helpful Report

Posted 6 years ago

Thank you for taking the time to share your experience with us. We apologize for the issue you faced with The London Mint Office. It sounds like you had challenges trying to contact us by telephone and that the email response had an old number associated with it. We certainly welcome any feedback as to how we can better serve our customers and make their experience with us more satisfactory. Please let us know how we can make things better for you and resolve any issues you may have had.

Posted 1 year ago

“I ordered a WW1 ingot on the 3rd Jan 19 and as yet it has not been delivered;all contact with THE LONDON MINT OFFICE has resulted in been told they have no idea when I will get my order,telling me repeatedly waiting for stock:in Feb I was told they were there and I would get it by the end of that month,now they tell me they will phone when they have them,this is just not good enough from a company like this.P.LITTLE.”

Helpful Report

Posted 6 years ago

We're sorry to have disappointed you. We'd like to learn more about your experience and see how we can make it right for you.

Posted 1 year ago

“Our sales team are are under a lot of pressure to get the numbers up and you are expected to sign up subscriptions for every enquiry and sale. by doing a very cheap sale you get the account details ready for the subscription to kick in. Likewise we had a team dedicated to sending out reminders with increasing levels of pressure to pay the invoices, whether right or wrong. Remember its all about getting the numbers and sales up. Should a query ever get through to a member of the team, then valid reasons quoted would be -Lost in post -Wrong address on file -coin in demand -Takes 28days to organise refund -will send out a returns envelope Anything that gets complaint or issue off the line and put off for another day. You wouldn't action the complaint as that counts against your numbers and take home pay. I don't think we had a good customer services approach. Mostly lip service to the customers, while not being responsible for a return. Had to give it up.”

Helpful Report

Posted 6 years ago

Hi David, I am assuming you are a previous employee of the London Mint Office? I am sorry to hear that you feel the need to post this negative review. We would be grateful if you would get in contact so we can discuss this further? Kind Regards, The London Mint Office

Posted 1 year ago

“Oh what a mistake i've made. BEWARE !! This company has its new employees leave short, unverified reviews about how wonderful their service, coins and company are. What a way to get a job!! And not a mistake I will make again. Those who are making an investment please proceed at caution. Double check yourself if you have or have not inadvertedly signed up to a subscription and what the costs really are. If you are content, then feel free to proceed and accept all that you then get in return. I would however recommend you get a second opinion first. Probably from your GP as you may need your head seeing to. Good luck.”

Helpful Report

Posted 6 years ago

We're genuinely sorry for any misunderstandings or shortcomings in our service. Your feedback will help us improve and offer a better experience to our customers.

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

The London Mint Office Reviews