The London Mint Office Reviews

Name: The London Mint Office
Rating: 3.52

3.5 Rating 426 Reviews

63 %

of reviewers recommend The London Mint Office

Company Reviews

Metrics

3.5

Based on 426 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

The London Mint Office 1 star review on 25th June 2023

T Green

The London Mint Office 1 star review on 20th August 2022

Qadir Baz

Anonymous

Anonymous // 01/01/2019

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“I have received quite a few coins now from the London mint office and have always been very pleased with them. Dont ever have any doubts about the offers from the London Mint Office as theirs no pressure”

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Posted 6 years ago

Thank you so much, Adrian, for your 5 star rating of The London Mint Office! I am very pleased to hear that you have been happy with the products and services received from The London Mint Office. It's great to hear that there is no pressure involved in the offers, and that you have been pleased with the coins.

Posted 1 year ago

“Professional, friendly and they do not pester. Ten star rating from me.”

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Posted 6 years ago

Thank you so much for your amazing 5 star rating of The London Mint Office, Donna! It's so wonderful to hear that you had such a positive experience with us. We appreciate you taking the time to share your feedback and are so glad you enjoyed working with us. We're over the moon that we were able to give you a 10 star rating! Thank you for your kind words.

Posted 1 year ago

“very helpful”

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Posted 6 years ago

Thanks Tom_atkinson for your 5 star rating on The London Mint Office! We're very grateful for your kind words about our team, especially being "very helpful". We really appreciate it!

Posted 1 year ago

“Personally may I say that the service I received from the Customer Service was excellent,as when I ordered my first coin it went missing as I did not receive it,on contacting the people in the Customer Service Department to let them know they were so helpful when I explained what had taken place,they organised for another coin to come,they were excellent in helping me out,first class service all round,highly recommend The London Mimt Office.”

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Posted 6 years ago

Thank you for the fantastic 5* review Nathaniel! I'm thrilled to hear that you enjoyed our Customer Service experience! Personally, I was extremely pleased with the service I received after ordering my first coin and discovering it had gone missing. The people in the Customer Service department were Extremely helpful in providing a quick resolution. They really went above and beyond for me and I highly recommend The London Mint Office to anyone looking for a great service.

Posted 1 year ago

“Great quality item fast delivery item as described easy to do business with thank you”

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Posted 6 years ago

Thank you, Robert, for your kind 5-star rating of The London Mint Office! We are delighted to hear that you were pleased with the great quality of the item, as well as the fast delivery and easy business transaction. We really appreciate your feedback!

Posted 1 year ago

“Received limited edition coin, although later than expected. The coin is beautiful and lives up to the marketing, I guess the over subscription caught them off guard. I was kept informed of the delay along the way, but nevertheless missed the milestone I had set in which to present the coin, so now I'll have to do it differently. The difference between 4 and 5 stars.”

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Posted 6 years ago

Thank you for your 4 star rating of The London Mint Office, Dent! We appreciate your feedback and understand your frustration with the delay. We are so glad that the coin lived up to your expectation and that you were happy with the quality. We will aim to provide the best service we can in the future and ensure any delays are kept to a minimum. Thank you again for your rating!

Posted 1 year ago

“I have been dealing with The London Mint for many years now and have found that shopping with the company is excellent. They are courteous and have a rapid response when dealing through the telephone. I will have contact with The London Mint for many years to come.”

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Posted 6 years ago

Thanks so much for your 5 star rating, William! I completely agree - I've been dealing with The London Mint Office for many years now and it's been an excellent experience. They are so courteous and responsive when speaking on the phone, and I know I will continue to have contact with them in the future.

Posted 1 year ago

“Always a good quality and service. I’m very happy.”

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Posted 6 years ago

Thank you so much for the 5 star rating Naomi! It was always our aim to ensure both quality and great service, so I'm delighted to hear that has been the case for you. Always a good quality and service - I'm very happy!

Posted 1 year ago

“The coin I received was excellent & could be the start of a collection.”

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Posted 6 years ago

Thank you so much for your 5 star rating of The London Mint Office, John! We really appreciate it. I'm glad you enjoyed the coin you received; it sounds like it could be the start of a fantastic collection.

Posted 1 year ago

“It a nice coin but I was simply curious. I had no intention to build a collection.”

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Posted 6 years ago

Thank you so much for your 5 star rating of The London Mint Office, Jayesh! I'm glad you liked the coin; I understand it can be a bit intimidating if you have no intention to build a collection. Thank you again for your feedback.

Posted 1 year ago

“excellent packaging and service i think the coins are a little over priced for my liking but excellent all the same”

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Posted 6 years ago

Thank you for your 5-star rating! We are delighted to hear that you were satisfied with the excellent packaging and services. We apologize too if you feel that the price of the coins was too much for your liking, but we are glad that you still had an excellent experience overall.

Posted 1 year ago

“Some very appropriate coins, very well presented Quick, reliable service”

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Posted 6 years ago

Thank you Noel for your 5 star rating of The London Mint Office! We are glad you enjoyed the coins we presented and that you had a quick and reliable service. We are very happy to hear that you had a great experience with us.

Posted 1 year ago

“Service spot on”

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Posted 6 years ago

Thank you so much, Jon, for your amazing 5-star rating! We appreciate your appreciation for our service. We absolutely love to hear that your experience with the London Mint Office was spot on!

Posted 1 year ago

Thank you so much Jon for your fantastic 5 star rating of The London Mint Office! We strive to offer the best customer service possible, so your kind words about our service being spot on mean a lot!

Posted 1 year ago

“Excellent service quality of goods excellent”

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Posted 6 years ago

Thank you for your 5 star rating! We are thrilled that you enjoyed your experience with us and appreciate your kind words about our excellent service and quality of goods.

Posted 1 year ago

“The ordering was simple, the item arrived promptly and was as good as described. All round a very smooth transaction. Thank you”

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Posted 6 years ago

Thank you for your 5 star rating of The London Mint Office! We are so glad to hear that the ordering process was simple and that your item arrived promptly and as described. We truly appreciate your feedback - it is encouraging to hear that you had a very smooth transaction throughout. Thank you for your kind words!

Posted 1 year ago

“good service,nice delivery.prices not too bad”

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Posted 6 years ago

Thank you so much, Arthur, for your 5-star rating of The London Mint Office. We are thrilled to hear you had a great experience, with good service, nice delivery, and prices that weren't too bad. We really appreciate your feedback and kind words!

Posted 1 year ago

“The whole procedure was effortless. Their communication (London Mint Office) with me was faultless and the product delivered on time, well packaged and as beautiful as anticipated. The experience was first class. Wholly recommended.”

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Posted 6 years ago

Thank you for the generous 5-star rating, Gary! It's great to hear that your experience with The London Mint Office was first class. We're glad that the whole procedure was effortless, and that our communication with you was faultless. Thank you for your kind words, and we hope to work with you again soon!

Posted 1 year ago

“Great service, emailed me several times as to when delivery would be made.”

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Posted 6 years ago

Thank you for your 5-star rating! We appreciate your kind words about our great service and our commitment to keeping you updated on delivery. We're glad that we could meet your expectations. Thank you for choosing The London Mint Office.

Posted 1 year ago

“Ordering coins is easy and fast Know problems what's so ever.”

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Posted 6 years ago

Thank you Neil for your 4 star rating of The London Mint Office! We are glad to hear that ordering coins was such a smooth and easy process, and that you experienced no problems whatsoever. We value your feedback and your kind words and appreciate your business.

Posted 1 year ago

“Ordered a special edition coin for a Christmas present (in October), but didn't recieve it til 29th January! Paid for it immediately, but kept getting email reminders to pay. After 6 days of continuious emails asking me to pay, I rang London Mint to make sure my online payment had gone through. The very pleasent lady told me that payment had been recieved on 29th January & she would stop the emails asking for payment. The coin was really good quality as expected & came in nice presentation pack, but it will now end up being a birthday present for the same person instead! This was the 1st time I'd ordered from London Mint & was not impressed by the delay of the coin or pestering of payment, when paid immediately! Can't recommend & will not be buying from them again either.”

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Posted 6 years ago

Thank you so much for taking the time to leave your feedback about your experience with The London Mint Office. We apologize for the delay in receiving your special edition coin and for the emails asking you to pay when you had already done so. We regret that this has influenced your opinion of The London Mint Office and stopped you from recommending or buying from us in the future. We welcome your thoughts and feedback on how we can make things better in the future. Is there anything else you would like to tell us so we can ensure similar experiences don't occur? Thank you for helping us improve.

Posted 1 year ago

The London Mint Office is rated 3.5 based on 426 reviews