The London Mint Office Reviews

Name: The London Mint Office
Rating: 3.52

3.5 Rating 426 Reviews

63 %

of reviewers recommend The London Mint Office

Company Reviews

Metrics

3.5

Based on 426 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

The London Mint Office 1 star review on 25th June 2023

T Green

The London Mint Office 1 star review on 20th August 2022

Qadir Baz

Anonymous

Anonymous // 01/01/2019

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“They always there to help”

Helpful Report

Posted 5 years ago

Thank you so much, Terry, for your 5 star rating of The London Mint Office. We really appreciate your feedback! It's great to hear that you had an enjoyable experience with us and that you found our staff to be approachable and helpful. We're proud to be always there to help!

Posted 1 year ago

“Absolutely delighted with the coins that I have received so far, the quality is excellent and I look forward to receiving the rest of the coins in the sets I am collecting.”

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Posted 5 years ago

Thank you so much for your 5 star rating of The London Mint Office, Joanna! I'm so glad to hear that you're absolutely delighted with the coins that you've received so far; the quality is excellent, after all! We always strive to provide our customers with the best experience possible, and I'm thrilled that you're looking forward to receiving the rest of the coins in the sets you're collecting. Thanks again!

Posted 1 year ago

“Helpful staff,fast delivery,and follow up by royal mint.”

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Posted 5 years ago

Thank you so much for your 5 star rating! We really appreciate your positive feedback! We are delighted to hear that you had a positive experience with our helpful staff, fast delivery, and follow up from the Royal Mint. Thank you again for your kind words - we really appreciate your support!

Posted 1 year ago

“I've received many small items for my grandson, and have always been pleased with the quality. He really loves anything to do with WW2 as he enjoys reading the information that come with my purchase.”

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Posted 5 years ago

Thank you so much for your 5 star rating, Hazel! I'm so pleased to hear that you have been satisfied with the many small items you have purchased for your grandson. We're happy that he loves anything to do with WW2 and that the items come with plenty of informative material.

Posted 1 year ago

“Excellent Service as usual.”

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Posted 5 years ago

Thank you, Jean, for your 5 star rating of The London Mint Office. We really appreciate your feedback and are glad you were able to enjoy our excellent service as usual.

Posted 1 year ago

“Lindon Mint office is a very decent organisation, very generous with a lot of offers as surprises , I’ve been very happy as a client for some years and I wish all of them all the best for future .”

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Posted 5 years ago

Thank you so much for your 5 star rating of The London Mint Office, Farideh! We really appreciate your support. We are so glad to hear that you have been happy with us as a client. Here at the London Mint Office, we strive to be a very decent organisation -- generous with a lot of offers and surprises. We thank you for your continued support and wish you all the best in the future.

Posted 1 year ago

“excellent customer service always friendly polite professional & helpful, top quality at great prices great delivery, never had cause/desire to return thank you very much”

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Posted 5 years ago

Sean, thank you so much for your 5 star rating of The London Mint Office! We sincerely appreciate the kind words about our excellent customer service, top quality products at a great price, fast delivery and no returns needed. Thank you again for your glowing review - we’re so glad you’ve enjoyed the experience!

Posted 1 year ago

“it's so easy to collect the coins, they send a email, my grandson is the collector, he only collects the free one's and I pay the p&p ,but of high quality you have to start somewhere. many thanks”

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Posted 5 years ago

Thank you so much, Dave.Williams, for the 5-star rating for The London Mint Office. It's so great to hear that it's easy to collect the coins, and that your grandson is a collecting enthusiast. We are so glad that you are happy with our quality coins, and appreciate your kind words of support. Thank you again for taking the time to leave us a review!

Posted 1 year ago

“Staff have always been extremely helpful and friendly. All items ordered have been good value, and despatched promptly.”

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Posted 5 years ago

Thank you so much for your 5 star rating of The London Mint Office, M! We really appreciate it! Our staff strive to give you the best customer experience and it's great to see their hard work reflected in your review. We're also glad that you think our products are good value and are delivered quickly!

Posted 1 year ago

“I’ve received several small orders over the years and have never felt disappointed. My correspondence has always been worthy of respect by phone email and RM post. I expect to continue a good relationship with this firm.”

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Posted 5 years ago

Thank you for your positive feedback and 5-star rating of The London Mint Office! We are so pleased to have satisfied you with our small orders over the years, and that you have found your correspondence with us over the phone, email, and using Royal Mail post to be worthy of respect. We look forward to maintaining a positive relationship with you in the future!

Posted 1 year ago

“Easy ordering time before you pay. I've ordered off here a few times now with no problems. Speedy delivery too”

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Posted 5 years ago

Thank you, Alison, for your wonderful 5 star rating of The London Mint Office! We appreciate your feedback and are glad to hear that our ordering process, pre-payment, and speedy delivery exceeded your expectations. We look forward to continuing to provide excellent customer service!

Posted 1 year ago

“Great service and quality items arrive usuLy within 72hrs of ordering prices vary but are competitive for the market.”

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Posted 5 years ago

Thank you very much for your 5 star rating of The London Mint Office, Mark! We are pleased that you appreciate our great service and quality items that usually arrive within 72 hours of ordering. We also strive to ensure prices are competitive for the market.

Posted 1 year ago

“Fantastic to deal with almost deliver on time with no hidden agenda or charges”

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Posted 5 years ago

Thank you so much, Rick, for the 5-star rating of The London Mint Office! We are very delighted that you had a pleasant experience and found our service to be fantastic, almost delivering on time with no hidden agenda or charges. We value your feedback and are pleased that you were pleased with our quality of service. Thank you!

Posted 1 year ago

“I have been a customer of the lmo for quite some time, I have recently purchased a fairly expensive coin and was thrilled to be offered a 4 instalment plan! I find the staff are very friendly and helpful.”

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Posted 5 years ago

Thank you, Peter, for your 5 star rating for The London Mint Office! We are thrilled to learn that you have been a customer of us for some time and that you were offered a 4 instalment plan for your purchase. It's great to hear that our staff are friendly and helpful. We appreciate your kind words!

Posted 1 year ago

“Everything was brilliant from the customer service, the price, and delivery. The item arrived earlier than expected and looks great. I have never found fault with anything so I don't know about returns or refunds.”

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Posted 5 years ago

Thank you so much, Ronald, for your 5 star rating of The London Mint Office. We are so glad to hear that everything was brilliant for you - from the customer service, price and delivery! We are always so pleased to hear about our customers receiving their orders earlier than expected and we're glad you're happy with the product. We hope you will not have need for our return and refund policy, but we are always here should you require any assistance in the future!

Posted 1 year ago

“Good communications, efficient and friendly customer service, prompt delivery and easy returns.”

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Posted 5 years ago

Thank you for your 5 star rating of The London Mint Office! We are pleased to hear that you appreciated our good communication, efficient and friendly customer service, prompt delivery and easy returns. We strive for the best possible experience for all our customers and are thrilled that we could deliver the service you expected. Thank you for supporting The London Mint Office!

Posted 1 year ago

“The pieces I have collected over the years are such good value and beautiful for keepsakes. Delivery is always very good and paying is very easy and if you have a problem someone on the other end of the phone is always happy to help with your query. My family will enjoy all the coins I have collected. As my dad started this when he was alive for my children.”

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Posted 5 years ago

Thank you so much for your 5 star rating of The London Mint Office, Vanessa! We are so glad to hear you have been pleased with the pieces you have collected over the years and that you've had an easy and helpful experience with us. We appreciate your story of keeping the collection going for your family, it's wonderful to be able to create items that create special memories together. We're glad your family has enjoyed the coins and the stories that come with them.

Posted 1 year ago

“Always friendly e-mails and info on all new products and prompt delivery thankyou.”

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Posted 5 years ago

Thank you for the 5-star rating for The London Mint Office! We are ecstatic to know that our Always friendly e-mails, info on all new products and prompt delivery have been of great help to you. We greatly appreciate your positive review and look forward to serving you even better in the future. Thank you!

Posted 1 year ago

“Celebrating 50 years of the 50p with 2019 kew gardens would be happy to be notified when/ if any more sets released including kew gardens. They do notify other releases I have been collecting for many years .”

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Posted 5 years ago

Thank you, Linda, for the 4 star rating for The London Mint Office! We appreciate the high rating and are so glad you are enjoying our products. We are glad to hear that you have been collecting with us for so many years. We would be happy to notify you of any new releases that may include the 2019 Kew Gardens 50p set. Thank you for your continued support!

Posted 1 year ago

“Very good service. Only downside was offered half price on next coin that never materialised.”

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Posted 5 years ago

Thank you for giving The London Mint Office a 5 star rating, Claire! We are so glad that you were satisfied with our service. We apologise that you weren't able to take advantage of the half price offer on the subsequent coin- we will certainly take your feedback into account for future reference. Thank you again for your kind rating!

Posted 1 year ago

The London Mint Office is rated 3.5 based on 426 reviews