Name: Green Sheep Group
Address: The Green Snitterfield, Stratford Upon Avon
Rating: 4.72

“Order never arrived would not recommend this company said they ‘lost’ the order”

Posted 3 months ago

Hi Katie, Thank you for your feedback! We sincerely apologize for the inconvenience you've faced with your order. It’s frustrating when things don’t go as planned, and we’d like to help resolve this for you. Please reach out to our customer care team at direct@thelittlegreensheep.co.uk, and we will look into this matter right away. Best wishes, LGS CE Team

Posted 2 months ago

“Absolutely disgusted with this company! I ordered a single mattress and it got dumped at the bottom floor of my block of flats. I was told by the driver that it wasn’t his job to deliver outside my door and it was curb side delivery! I am a single mum and had to get the mattress up three flights of stairs on my own. I am covered in cuts and bruises. I spoke to the company on the phone and they said they’d be in touch. I heard absolutely nothing and it’s been nearly two weeks! AVOID THIS COMPANY AT ALL COSTS!! Disgusted.”

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Posted 6 months ago

Hi there, Thank you for taking the time to leave us a review! We are so sorry to hear about your recent experience. We do appreciate all feedback we receive as this helps us to improve our service. Please do contact our Customer care team on direct@thelittlegreensheep.co.uk and we can get this resolved for you urgently. Best wishes LGS CE Team

Posted 5 months ago

“Purchase never arrived and getting through to customer service was a nightmare. Won’t be ordering again.”

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Posted 9 months ago

“I never received my item.”

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Posted 9 months ago

“It has been 10 days and I still haven’t received my item. I have a baby shower in 1 day and I have no present. Disappointing, never again!”

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Posted 10 months ago

“The teepee is unsafe, and collapsed on my child (thankfully they’re ok). The poles did not fit together securely and it easily fell down. Customer services are providing a refund but it’s taken over a week to get the product collected.”

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Posted 10 months ago

“I didn’t get my purchase yet, when I did my purchase it said 4 to 8 days but now is more than 10 days”

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Posted 11 months ago

“Furstrated that my order got cancelled after payment was received and processed, and not receiving any notifactions about it. And receiving less money than what I paid. I would like to get someone to help me get this sorted! I bough the product (Twist natural matress) with a non-U.K credit card (Visa); which I have used for every and any transaction I've make in the U.K, without problems, for years now. I did receive a refund, but received less than what I paid, because of conversion rate??? I have never had that happened before - customer service said "due to exchange rate fluctuation this is something that can occur and is unfortunately outside of our control." and I do not think that is a proper answer or correct; every time I have had money refund from other businesses they have return the same amount I paid them - in U.S Dollars. Management, could you please address this and reach out? I had to go to Jogn Lewis to buy the exact same mattress, and I even saw it at a lower price than your website... ??”

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Posted 11 months ago

“Sons coming up to a year old, went to flip the mattress and it's covered in mould. Checked the whole room for any other mould and there is nothing on the walls etc which I'd expect. Only place mould is growing is on my son's mattress!. Quick Google search shows I'm not the only person to have had this happen to their little green sheep mattress!.”

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Posted 11 months ago

“Sons coming up to a year old, went to flip the mattress and it's covered in mould. Checked the whole room for any other mould and there is nothing on the walls etc which I'd expect. Only place mould is growing is on my son's mattress!. Quick Google search shows I'm not the only person to have had this happen to their little green sheep mattress!.”

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Posted 11 months ago

“Sons coming up to a year old, went to flip the mattress and it's covered in mould. Checked the whole room for any other mould and there is nothing on the walls etc which I'd expect. Only place mould is growing is on my son's mattress!. Quick Google search shows I'm not the only person to have had this happen to their little green sheep mattress!.”

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Posted 11 months ago

“Sons coming up to a year old, went to flip the mattress and it's covered in mould. Checked the whole room for any other mould and there is nothing on the walls etc which I'd expect. Only place mould is growing is on my son's mattress!. Quick Google search shows I'm not the only person to have had this happen to their little green sheep mattress!.”

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Posted 11 months ago

“Sons coming up to a year old, went to flip the mattress and it's covered in mould. Checked the whole room for any other mould and there is nothing on the walls etc which I'd expect. Only place mould is growing is on my son's mattress!. Quick Google search shows I'm not the only person to have had this happen to their little green sheep mattress!.”

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Posted 11 months ago

“Did not receive order”

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Posted 1 year ago

Thank you for taking the time to leave us a review. We are so sorry to hear about your recent experience. Please do send an email to direct@thelittlegreensheep.co.uk and I will investigate this further. Best wishes, Holly

Posted 1 year ago

“DO NOT BUY the cotton sheets, absolutely awful like sand paper after washing. We have lots of organic cotton sheets and these are just horrendous.”

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Posted 1 year ago

Thank you for taking the time to leave us a review. We are so sorry to hear about your recent experience. We do want to reassure you that we work extremely hard to help with any queries that our customers have. We do appreciate all feedback that we receive from our customers and if you do wish to discuss this further, please do send an email to direct@thelittlegreensheep.co.uk and I will investigate this further. Best wishes, Holly

Posted 1 year ago

“I ordered enough to qualify for free delivery so decided to make my order direct with the website rather than go to John Lewis who had a slightly better discount on the same items. I stayed in the following day, Friday, and nothing arrived. I contacted customer support the following day, Saturday, but offices were closed. On Monday I had a response from ‘Ben’ via email to say my delivery was out today. I wasn’t going to be home. I told him that service was poor, the delivery was supposed to have arrived Friday. Ben was useless and simply told me delivery was out and there was no possible discount or compensation he could offer for having wasted my time. I cancelled the order and asked for a refund. He said he would keep me posted but I then had to call two days later to check a refund was being processed as he decided to ghost me. I’m shocked Ben is ‘Head of Customer Services’ as I found his emails to be very curt. He wasn’t helpful or apologetic and I certainly won’t order from here again in future as you can’t trust their delivery schedule.”

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Posted 1 year ago

Hi Lisa, Thank you for taking the time to leave us a review. We are so sorry to hear about your recent experience. We do want to reassure you that we work extremely hard to help with any queries that our customers have. We do appreciate all feedback that we receive from our customers and if you do wish to discuss this further, please do send an email to direct@thelittlegreensheep.co.uk and I will investigate this further. Best wishes Demi

Posted 1 year ago

“the sheepskin liner has taken weeks to be delivered even though ordered before Christmas and did next day delivery, I did email customer care for updates but never got a response, the liner has now arrived but it doesn’t fit the Bugaboo fox 2. will need to return for a refund”

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Posted 1 year ago

“Delivery service was dreadful. No tracking facility and parcel left in pouring rain even though I was waiting for delivery. No knock on the door.”

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Posted 1 year ago

“Product has not arrived”

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Posted 1 year ago

“You just refund the money to my account without any email notification. I saw on the statement and checked my order It was canceled and now you’re sending me this email that asking how you did it’s really funny.”

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Posted 1 year ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Green Sheep Group Reviews