Green Sheep Group Reviews

Name: Green Sheep Group
Address: The Green Snitterfield, Stratford Upon Avon
Rating: 4.72

4.7 Rating 1,283 Reviews

95 %

of reviewers recommend Green Sheep Group

4.7

Based on 1,283 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

About Green Sheep Group:

The Best in Baby Bedtimes, Naturally

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Green Sheep Group 5 star review on 29th April 2024

Anonymous

Anonymous // 01/01/2019

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“It has been 10 days and I still haven’t received my item. I have a baby shower in 1 day and I have no present. Disappointing, never again!”

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Posted 7 months ago

“The teepee is unsafe, and collapsed on my child (thankfully they’re ok). The poles did not fit together securely and it easily fell down. Customer services are providing a refund but it’s taken over a week to get the product collected.”

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Posted 7 months ago

“The blanket that is half price is defective as the threads are pulled. Shame as I thought this was a good brand before this.”

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Posted 7 months ago

“Lovely items, quick delivery!”

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Posted 7 months ago

“Really impressed with the customer service and mattress is great so far. I had ordered before them so I knew the products were good. Order went missing and they sorted it out straight away - redelivering in the same week. Thank you.”

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Posted 7 months ago

“Great products and love the safety aspect of them”

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Posted 7 months ago

“Absolutely fantastic service . Ben at customer service was so helpful . I ordered a Moses basket but the stand was on pre order. My only issue was I wasn’t notified on purchase as to when the item would be arriving. The item arrived sooner than expected which was great However, an email from The Little Green Sheep advising me off despatch would have been greatly appreciated . The basket itself is gorgeous and very good quality .”

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Posted 7 months ago

“Would recommend Pleased with my purchase”

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Posted 7 months ago

“I ordered a Moses basket mattress to fit my Moses basket of 35 years and the sizing was exactly as stated and a perfect fit. My order did not arrive by courier so I phoned up and the staff immediately ordered another mattress and sent it by a different courier and they would sort out what happened to the first parcel. The second parcel arrived the next day.”

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Posted 7 months ago

“Lovely soft organic cot sheet bought for my grandson’s mini cot bed when he stays over. Very happy finding such a good quality sheet in this size.”

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Posted 7 months ago

“Good quality matrace my first born loved it, and always sleept well, for us it was big “MUST ” have, for our second child too ☺️”

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Posted 7 months ago

“Delivery was late (it claimed to be "next day delivery", which was one of the reasons we ordered from this company) and a screw was missing to assemble the stand. While the customer service managed to get me the screws delivered in the end, we couldn't use the product for days compared to when we were expecting it. Disappointing given the price we pay, and they didn't offer any form of compensation...”

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Posted 7 months ago

“Lovely brand super high quality and totally reliable matress protector with natural fibres”

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Posted 7 months ago

“Great mattress and protector ant a fair price and a quick delivery - just what I needed as I’d left it all very last minute!”

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Posted 7 months ago

“I ordered from the United States and everything went smoothly. International shipping was prompt (about 7 days as in the description) and communication with the store about tracking was responsive. I’m so happy with our purchase and can’t wait for baby to sleep on this high quality mattress when she arrives.”

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Posted 7 months ago

“I didn’t get my purchase yet, when I did my purchase it said 4 to 8 days but now is more than 10 days”

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Posted 7 months ago

“The product looks lovely but not used yet. The only issue was having to chase as it was not next day delivery. Took around 4 days to arrive and delivered quite late in the evening.”

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Posted 7 months ago

“Really happy with my Moses basket great quality can’t wait to put it to use.”

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Posted 7 months ago

“My original order didn’t arrive, I received an email saying it would be late but arrive in 3 days from email. It didn’t arrive so I emailed to find out where it was. Basically there were several emails back and forth, your representative said she’d resend the order, which I agreed. But she kept emailing back asking different questions and by the time it was resent one of my items was out of stock and it didn’t arrive in time for me to give to my visiting daughter. Therefore I will have to try to visit her asap with the gift, but she’s a two hour drive away. I like the products but would be reluctant to order anything else, even though I’ve seen something else I would like to order.”

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Posted 7 months ago

“Furstrated that my order got cancelled after payment was received and processed, and not receiving any notifactions about it. And receiving less money than what I paid. I would like to get someone to help me get this sorted! I bough the product (Twist natural matress) with a non-U.K credit card (Visa); which I have used for every and any transaction I've make in the U.K, without problems, for years now. I did receive a refund, but received less than what I paid, because of conversion rate??? I have never had that happened before - customer service said "due to exchange rate fluctuation this is something that can occur and is unfortunately outside of our control." and I do not think that is a proper answer or correct; every time I have had money refund from other businesses they have return the same amount I paid them - in U.S Dollars. Management, could you please address this and reach out? I had to go to Jogn Lewis to buy the exact same mattress, and I even saw it at a lower price than your website... ??”

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Posted 8 months ago

Green Sheep Group is rated 4.7 based on 1,283 reviews