Easy Light Bulbs Reviews

Name: Easy Light Bulbs
Address: Easy Light Bulbs. Unit 4, Ashville Trading Estate Royston Road Baldock Hertfordshire SG7 6NN, Baldock
Rating: 4.76

4.8 Rating 12,889 Reviews

95 %

of reviewers recommend Easy Light Bulbs

4.8

Based on 12,889 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Easy Light Bulbs:

UK's number 1 rated website for all Light Bulbs and associated Control Gear

Visit Website

Phone:

0800 1313 003

Email:

sales@lampco.co.uk

Location:

Easy Light Bulbs. Unit 4, Ashville Trading Estate Royston Road Baldock Hertfordshire SG7 6NN
Baldock
SG7 6NN

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We placed and paid for our order on 13th November - having been informed you had the item in stock. On 16th November we were informed that you did not have stock and the next delivery would arrive on 27th November ! At the time of writing we are still waiting on receipt of our purchase. (Order No. F0160738) Malcolm Butwick”

Helpful Report

Posted 4 years ago

“25W bulbs bought to replace existing 40W bulbs as required a lower light intensity. Had great difficulty in placing bulbs in holder and one not working at all. Felt that these bulbs were not of the quality of those I removed. Tried replacing non-working bulb with old 60W bulb and worked perfectly, so the lampholder not the problem. Now have two 25W and one 60W bulbs in place on the standing lamp. Too much time had elapsed for me to return dud bulb.”

Helpful Report

Posted 4 years ago

“Unfortunately two out the packet of light bulbs did not work on delivery. Packaging seemed ok and bulbs were not broken.Advised this to you by e mail but heard nothing. Disappointed as have been a customer for a number of years and this is the first time I have receivership items”

Helpful Report

Posted 4 years ago

“Bulb scratched. Will need to get a new one but you only have 48 hours to replace and this wasn’t possible for us since the bulb was for a different house.”

Helpful Report

Posted 4 years ago

“I received my light bulbs in good time. I used one straight away on the 21/09/2020, I had to replace this bulb on the 05/10/2020 as it did not last. I hope the other bulbs I brought have a longer life span than just 2 weeks!!”

Helpful Report

Posted 4 years ago

“Ordered 10 starters and received 1!”

Helpful Report

Posted 4 years ago

“Website excellent & informative. However, the 60W clear light bulbs received appeared unsafe and not fit for sale/use. Also, the 75W frosted were incorrect - 240v domestic ordered, 230v industrial received. Therefore, all of the bulbs are being returned to you for refund. I had high hopes for these as I struggle with modern bulbs, but sadly do not feel I can risk ordering any more from yourselves.”

Helpful Report

Posted 4 years ago

“Service is only average and th eproducts are poor withh a high early failure rate. Technical not interested in sustaining quality just used to replacing faulty units.”

Helpful Report

Posted 4 years ago

“The speed of service was fine but the lamps have only lasted a week (6 turn on / off). I was just about to order some more when the last one blew so I'm not sure if I want to purchase more from the same source.”

Helpful Report

Posted 4 years ago

Hi Tony, Thanks for the 2 star review it's greatly appreciated although we are mortified that it was not 5 stars (Sad face Emoji). We normally ask what could we have done better to gain the elusive 3rd, 4th & 5th stars! Sadly we were unaware of the problem you were having, and for this we apologize. We have arranged for 2pcs of another brand to be despatch FOC for you. Should you have any further problems, please do not hesitate to contact us. Perhaps we can earn the other stars on another occasion. Best wishes from all here at Easy-Lightbulbs

Posted 4 years ago

“Order not yet received!!”

Helpful Report

Posted 4 years ago

Hi Steve, Thanks for the 2 star review it's greatly appreciated although we are mortified that it was not 5 stars (Sad face Emoji). We normally ask what could we have done better to gain the elusive 3rd, 4th & 5th stars! Sadly due to Covid-19 Royal Mail like ourselves are running on fewer staff due to social distancing, This is having a major effect on the postal system. We like Royal Mail are doing everything possible to keep parcels moving and can only apologies for the delay in the item getting to you. However if you still have not received your parcel we are more then willing despatch free from charge replacements for you. please do not hesitate to contact us. Perhaps we can earn the other stars on another occasion. Best wishes from all here at Easy-Lightbulbs

Posted 4 years ago

“I have ordered 2 bulbs of the same brand and I have received 2 bulbs from 2 different brands”

Helpful Report

Posted 4 years ago

Hi Kostas, Thanks for the 2 star review it's greatly appreciated although we are mortified that it was not 5 stars (Sad face Emoji). We normally ask what could we have done better to gain the elusive 3rd, 4th & 5th stars! I can see that our websales team have actually sent you two different brands of the same lamp as the order brand only had one piece available from stock. I have asked them to add ipc Sylvania on back order, so as soon as it arrives we will despatch free from charge. No need to return the other lamp. please do not hesitate to contact us. Perhaps we can earn the other stars on another occasion. Best wishes from all here at Easy-Lightbulbs

Posted 4 years ago

“Delivered an incorrect order and does not respond to explain why.”

Helpful Report

Posted 5 years ago

Hi Trevor, Thanks for the 2 star review it's greatly appreciated although we are mortified that it was not 5 stars (Sad face Emoji). We normally ask what could we have done better to gain the elusive 3rd, 4th & 5th stars! I can see that our websales team have actually emailed you regarding a picking error, the correct item has been despatch via DHL for delivery on Monday. if you have any further issues, please do not hesitate to contact us. Perhaps we can earn the other stars on another occasion. Best wishes from all here at Easy-Lightbulbs

Posted 5 years ago

“not yet received my lightbulbs”

Helpful Report

Posted 5 years ago

Hi Richard, Thanks for the 2 star review it's greatly appreciated although we are mortified that it was not 5 stars (Sad face Emoji). We normally ask what could we have done better to gain the elusive 3rd, 4th & 5th stars! I can see that our websales team have actioned your order and it was despatch via RM 25.03.20, however I have requested that today we despatch FOC replacements for you. if you have any further issues, please do not hesitate to contact us. Perhaps we can earn the other stars on another occasion. Best wishes from all here at Easy-Lightbulbs

Posted 5 years ago

“Hello, I have not received the bulbs yet. Could you please check they were dispatched. Thanks D. Gilbert.”

Helpful Report

Posted 5 years ago

Hi Brian, Thanks for the 2 star review it's greatly appreciated although we are mortified that it was not 5 stars (Sad face Emoji). We normally ask what could we have done better to gain the elusive 3rd, 4th & 5th stars! I can see that our websales team have actually emailed you 02.03.20, as below: On Behalf Of websales Sent: 02 March 2020 14:17 To: gilbertpipeline@aol.com Cc: websales Subject: low voltage check - F0137771 Good afternoon, Many thanks for your recent order, I'm just emailing to confirm that you do require a 25v lamp. We like to check as some people have ordered low voltage lamps previously when they actually required a 240v version for domestic use. If you could confirm by return I will then arrange for your order to be despatched. Kind regards Websales Sadly as of yet we haven't received a reply? If you can let us know asap, we can get this sorted for you. if you have any further issues, please do not hesitate to contact us. Perhaps we can earn the other stars on another occasion. Best wishes from all here at Easy-Lightbulbs

Posted 5 years ago

“I was sent the wrong bulb, but my request for a replacement has been ignored”

Helpful Report

Posted 5 years ago

Hi Brian, Thanks for the 2 star review it's greatly appreciated although we are mortified that it was not 5 stars (Sad face Emoji). We normally ask what could we have done better to gain the elusive 3rd, 4th & 5th stars! I can see that our websales team have actually emailed you 06.03.20, as below: Cc: sales ; websales Subject: RE: New Negative Review for Easy Light Bulbs Good morning Brian, Many thanks for your Negative review However we have tried to contact you and not received a reply? From: Izabella Marvell On Behalf Of websales Sent: 06 March 2020 10:22 To: Brian davis Cc: websales Subject: RE: wrong bulb Hello, Thank you for getting in touch. The lamp that you ordered has G4 base which is 4mm from center of one pin to the other. What are the measurements that you need? Kind Regards, Izabella Marvell Sadly as of yet we haven't received a reply? If you can let us know asap, we can get this sorted for you. if you have any further issues, please do not hesitate to contact us. Perhaps we can earn the other stars on another occasion. Best wishes from all here at Easy-Lightbulbs

Posted 5 years ago

“We have not as yet received them!”

Helpful Report

Posted 5 years ago

Hi Ken, Thanks for the 2 star review it's greatly appreciated although we are mortified that it was not 5 stars (Sad face Emoji). We normally ask what could we have done better to gain the elusive 3rd, 4th & 5th stars! I can see that our websales have been in touch to advise that the product ordered, was out of stock 10.02.20 as below: Cc: websales Subject: out of stock item - F0136647 Good afternoon, Many thanks for your recent order, you may have noticed at point of order we were out of stock. We are due new stocks in within the next 2-3 weeks and as soon as it arrives we will arrange for your order to be despatched. Kind regards The Web Sales Team Easy Lightbulbs Sadly as of yet we haven't received a reply? I can confirm that these are due from Bell 24.02.20 so if this is ok? We will despatch as soon as they arrive, if you have any further issues, please do not hesitate to contact us. Perhaps we can earn the other stars on another occasion. Best wishes from all here at Easy-Lightbulbs

Posted 5 years ago

“Said they had them in stock. ordered and then told out of stock but took my £170+ When will I receive them. No indication. Not really very happy”

Helpful Report

Posted 5 years ago

Hi Peter, Thanks for the 2 star review it's greatly appreciated although we are mortified that it was not 5 stars (Sad face Emoji). We normally ask what could we have done better to gain the elusive 3rd, 4th & 5th stars! I can see that our websales have been in touch to advise that the product ordered, was out of stock and we were awaiting a confirmed lead time? Also that they confirmed web orders are payment at point of purchase. Should you have any further issues, please do not hesitate to contact us. Perhaps we can earn the other stars on another occasion. Best wishes from all here at Easy-Lightbulbs

Posted 5 years ago

“When I read the receipt of my order I saw that the postcode was not only wrong but it was written in a form that does not exist. This was very careless and when I spoke to one of your people she tried to blame me for writing what was an impossibility. Fortunately the postal service was able to make sense of the address and I received the two light bulbs. J Shaw.”

Helpful Report

Posted 5 years ago

Hi Jeremy, Thanks for the 2 star review it's greatly appreciated although we are mortified that it was not 5 stars (Sad face Emoji). We normally ask what could we have done better to gain the elusive 3rd, 4th & 5th stars! I can see that our websales have been in touch to advise that the online ordering is a completely automated system, so we only receive what is keyed onto the order? We apologies, but if the infomation is incorrect it would come through as is. If you have an further problems, please do not hesitate to contact us. Perhaps we can earn the other stars on another occasion. Best wishes from all here at Easy-Lightbulbs

Posted 5 years ago

“Ordered two lightbulbs for a job, and paid around £10 for ‘guaranteed’ next day delivery. Bulbs arrived after two days, and despite several emails I haven’t been given a refund for the difference.”

Helpful Report

Posted 5 years ago

Hi , Thanks for the 2 star review it's greatly appreciated although we are mortified that it was not 5 stars (Sad face Emoji). We normally ask what could we have done better to gain the elusive 3rd, 4th & 5th stars! I can see that our websales have been in touch! If you have an further problems, please do not hesitate to contact us. Perhaps we can earn the other stars on another occasion. Best wishes from all here at Easy-Lightbulbs