Easy Light Bulbs Reviews

Name: Easy Light Bulbs
Address: Easy Light Bulbs. Unit 4, Ashville Trading Estate Royston Road Baldock Hertfordshire SG7 6NN, Baldock
Rating: 4.76

4.8 Rating 12,889 Reviews

95 %

of reviewers recommend Easy Light Bulbs

4.8

Based on 12,889 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Easy Light Bulbs:

UK's number 1 rated website for all Light Bulbs and associated Control Gear

Visit Website

Phone:

0800 1313 003

Email:

sales@lampco.co.uk

Location:

Easy Light Bulbs. Unit 4, Ashville Trading Estate Royston Road Baldock Hertfordshire SG7 6NN
Baldock
SG7 6NN

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have not received my order after two and a half weeks, I received an email saying one out of the two bulbs is out of stock however my request for the option to send the ones in stock was never responded to. I am surprised therefore to receive a customer survey!”

Helpful Report

Posted 7 years ago

Hi Jeremy, Thanks for the 2 star review it's greatly appreciated although we are mortified that it was not 5 stars (Sad face Emoji). Normally we would ask what we could have done better to gain the elusive 3rd,4th & 5th stars! But on this occasion we apologies I have spoke with the websales team this morning and you will be contact today regarding your delivery! again many apologies. Perhaps we can gain a 5* review later down the line. Best wishes from all here at the Easy-Lightbulbs Team

Posted 7 years ago

“What is the point of Easy Light Bulbs wasting everyone's time by offering on 8 January 2018 a draw made in December 2017 for flights to New York in early 2018 ? Alec Poole”

Helpful Report

Posted 7 years ago

Hi Alec, Apologies for the confusion we forgot to change the text in the rush after new Year. Done now. We will enter your review into the draw when it is conducted. We trust as that's all you have mentioned the goods were correct, Fabulous value, well packed and arrived in great time? Now you have a 12% discount code as well happy days...... Best wishes for 2018 the Easy-Lightbulbs Web Team

Posted 7 years ago

“Invoice and comunication went to someone else. Looks like the email / comunication goes to whoever made the first order when the same address is used.”

Helpful Report

Posted 7 years ago

Hi Glen, Thanks for the 2 star review it's greatly appreciated although we are mortified that it was not 5 stars (Sad face Emoji). Normally we would ask what we could have done better to gain the elusive 3rd,4th & 5th stars! But on this occasion we apologies that the details were incorrect, as the company details were already live on the system it has automatically pick that up. Perhaps we can gain a 5* review later down the line. Best wishes from all here at the Easy-Lightbulbs Team

Posted 7 years ago

“"Ordered 3 bulbs, one went milky and blew within 10 seconds" Emailed them with photos and no reply”

Helpful Report

Posted 7 years ago

Hi, Thanks for the 2 star review it's greatly appreciated although we are mortified that it was not 5 stars (Sad face Emoji). Normally we would ask what we could have done better to gain the elusive 3rd,4th & 5th stars! We apologize as it appears you have experienced an early failure, we have no problem with providing a free from charge replacement. However you have left an anonymous review and we are unable to trace your order. if you wish for us to do this or to refund for the faulty item, please email our websales team on websales@lampco.co.uk and we'll action that as soon as we receive your go ahead. Perhaps we can gain a 5* review later down the line. Best wishes from all here at the Easy-Lightbulbs Team

Posted 7 years ago

“it is a good service”

Helpful Report

Posted 7 years ago

Hi Torden, Thanks for the 2 star review it's greatly appreciated although we are mortified that it was not 5 stars (Sad face Emoji). What could we have done better to gain the elusive 3rs, 4th & 5th star! How about the fabulous 12% discount code for life just for leaving this review! Please feel free to share with friends, family & Social Media. Best wishes from all here at the Easy-Lightbulbs Team

Posted 7 years ago

“I still don't have the bulbs.... emails saying they will be here in 2 days and then another 2 days later|!”

Helpful Report

Posted 8 years ago

Hi Mark, Thanks for the 2 star review it's greatly appreciated although we are mortified that it was not 5 stars (Sad face Emoji). Normaly I would ask what we could have done better to gain the elusive 3rd,4th & 5th stars! Many apologies it appears to have been an error in communication regarding the lead time! I have email you this morning with the schedule and also the choice of a replacement from stock, if you wish for me to do this please email our websales team on websales@lampco.co.uk and we'll action that as soon as we receive your go ahead. Best wishes from all here at the Easy-Lightbulbs Team

Posted 8 years ago

“Ordered a pack of fluorescent tubes mid December and still hadn't received anything by February. I made contact with the company and spoke to a very friendly gentlemen who advised me that they didn't use tracking, but he would check with the warehouse. He also told me that they would resend my order as it shouldn't have taken this long. A few hours later I get an email from them saying they're not responsible for lost deliveries and "fingers crossed" that I get it. No tracking, no proof of shipment, no customer service. I had to contact my bank and request a charge back after explaining the situation, even they were appalled by the customer service of this company. Will avoid in the future.”

Helpful Report

Posted 8 years ago

Dear Jimmy, Thanks for your review and apologies if you feel the service is not acceptable. All Air Mail orders are shipped at the purchasers risk as clearly stated on our website terms in the delivery section shown here https://www.easy-lightbulbs.com/delivery/ There is also an option to contact us to get a cost for a tracked delivery to you in Auckland. We have had an estimate of £85.00 to ship these to you. As a gesture of goodwill we are happy to ship you the goods with a charge of just £75.00 for the tracked service (difference between what you paid air mail and the courier costs) and no charge for the replacement items. If this is acceptable please contact websales@lampco.co.uk and we will arrange this for you.

Posted 8 years ago

“I bought two light bulbs for my desk lamp.The first one blew after only a few hours!. I'm scared to use the second one in case it blows too.Absolute rubbish!.”

Helpful Report

Posted 8 years ago

Hi John, Thanks for the 2 star review it's greatly appreciated although we are mortified that it was not 5 stars (Sad face Emoji). What could we have done better to gain the elusive 3rd,4th & 5th stars! Many apologies for the early failure you appear to have had, sadly the filament lamps are fragile and may have taken a knock in transit, I can offer you a Tough 3000hr version of this item as free from charge replacements, if you wish for me to do this please email our websales team on websales@lampco.co.uk and we'll action that as soon as we receive your go ahead. Best wishes from all here at the Easy-Lightbulbs Team

Posted 8 years ago

“never had the stock”

Helpful Report

Posted 8 years ago

Hi Antony, Thanks for the 2 star review it's greatly appreciated although we are mortified that it was not 5 stars (Sad face Emoji). We normally ask what could we have done better to gain the elusive 3rd, 4th & 5th stars! But on this occasion I am at a loss, our site clearly shows stock live stock levels and this was shows as out of stock. We also contacted you to see if you would liked us to obtain a delivery schedule from the manufacturer? Hopefully we will gain the 5star review at a later date? Best wishes from all here at the Easy-Lightbulbs Team

Posted 8 years ago

“they have not arrived yet?? if they arrive soon i will give you more stars”

Helpful Report

Posted 8 years ago

Hi Anthony, Thanks for the 2 star review it's greatly appreciated although we are mortified that it was not 5 stars (Sad face Emoji). I would normally ask what could we have done better to gain the elusive 3rd, 4th & 5th stars! Sadly we have done all we can, your order was despatch 28.11.16 via standard airmail as per our terms & conditions. However we are bound by Royal mail and the French postal services and them working hand in hand. Sadly this does seem to be taking longer than normal to arrive. How about the fabulous 12% discount code for life just for leaving this review! Please feel free to share with friends, family & Social Media. Best wishes from all here at the Easy-Lightbulbs Team

Posted 8 years ago

“i order 2 bulbs - one of them was broken when it arrived”

Helpful Report

Posted 8 years ago

Hi Alison, Thanks for the 2 star review it's greatly appreciated although we are mortified that it was not 5 stars (Sad face Emoji). I normally ask what could we have done better to gain the elusive 3rd, 4th & 5th stars! But on this occasion I can see that a damaged item is never well received, I am sending you tonight a free of charge replacement as a gesture of good will . Hopefully we will gain the 5star review at a later date? Best wishes from all here at the Easy-Lightbulbs Team

Posted 8 years ago

“Bulbs only lasted 2 days each!!!”

Helpful Report

Posted 8 years ago

“Ordered light bulbs. they were the wrong ones. Returned them at my cost did not receive a refund.”

Helpful Report

Posted 8 years ago

Good morning David, thank you for your review. Sadly we emailed you 07.06.16 regarding the replacement lamps and to ensure we despatch the correct size we had asked you to advise the dimensions? please contact websales@lampco.co.uk as soon as possible and we can sort this for you.

Posted 8 years ago

“I ordered two bulbs which both came broken I have emailed and left a telephone message but I have not received an answer I just want a replacement of my order but this is not turning into a simple task. I got a replacement but they were also broken I have sent two more emails to ask for a refund but no answer again”

Helpful Report

Posted 8 years ago

Hi Clive, Thanks for the review it's greatly appreciated. Apologies about the no response to the email. As we have already contacted you immediately this morning it never arrived here stuck in cyber space. Same with the phone message nothing on our answerphone. Please feel free to share with friends, family & Social Media. Best wishes from all here at the Easy-Lightbulbs Team

Posted 8 years ago

“Don't give the distance and coverage that they are advertised to produce. Meant to be floodlights”

Helpful Report

Posted 8 years ago

Hi Andreas, Thanks for the email and apologies if you don't think these items did the job. They were 6w coloured Purple LED lamps for aesthetic lighting use. Not any good for working under or any use for general lighting. As per our email please return them for a full refund under our no quibble guarantee. You now have a discount voucher for next time you wish to use us. For any specific lighting requirements please call our dedicated sales team on 01462 490066 who will be happy to assist you. Best wishes The Easy-Lightbulbs Team.

Posted 8 years ago

“Out of stock on my first order, oh dear! need to think again before placing my next one”

Helpful Report

Posted 8 years ago

Hi Ronald, Ohh that is a mean 2 star negative review (big sad face)! The website clearly states "Pre-order now", we emailed you straight away and advised we were out of stock and advised 7 days lead time to ship on the 12th April. We then shipped the goods on the 18th April and emailed you to confirm the despatch of your order. Not sure how we can be judged badly. All that said and done you now have a 12% discount voucher to visit again and the website shows if we have the items in stock it gives a number of if out of stock the message above (We are going to change that to read "Out of Stock please call/email for availability). Best wishes The Easy-Lightbulbs Team.

Posted 8 years ago

“I cancelled my order as the bulbs were out of stock and I needed them urgently. I an=m still waiting for my refund on my debit card”

Helpful Report

Posted 9 years ago

Hi Judith, Thanks for your review although we are distraught it is negative (Big Sad Face). Many apologies on the delay of your refund reaching your account. The refund has indeed been raised however it wasn't until 30.03.16 due to the long bank holiday. For this I can only apologize. We hope you will visit our site again and use your discount code linked to your review. Best wishes The Easy Easy-Lightbulbs Team

Posted 9 years ago

“ordered 24th Match, Thursday at 12:06pm Order dispatched Tuesday 29th March, email received 07.17am so should have left that day. (Easter break intervenes). Now Friday Apr1, 12:22pm, still no delivery or tracking information. When I login to the site and go to my orders I get:- Unexpected Error We're sorry. An error occurred which meant the page you were trying to view cannot be displayed. We have been notified there may be a problem with the page. Very quick to take the money, Not so concerned re delivery, use slowest possible method (and probably the cheapest as it is "free". Cannot review goods as they have not arrived.”

Helpful Report

Posted 9 years ago

Hi Paul, Thanks for your review although we are distraught it is negative (Big Sad Face). Many apologies on the delay of your order, as you can imagine the Thursday before a long bank holiday can get very busy and unfortunately your order was delayed until Tuesday 29th and despatch as ordered by standard Royal service. This is the 24-48hr service via Royal mail, however we do advise it can take up to 5 working days to arrive. This combined with the bank holiday back log for Royal mail can cause extra delivery delays, sadly something we do not have any control over. However should you not receive your order by Tuesday 12th April, we will issue you with free of charge replacements. Wishing you goods receipt and we hope you will visit our site again and use your discount code linked to your review. Best wishes The Easy Easy-Lightbulbs Team

Posted 9 years ago

“Goods arrived and unfortunatley there was one lightbulb which had smashed i presume in transit.”

Helpful Report

Posted 9 years ago

Hi Colin, Thanks for the disappointing, but not disastrous, 3 star review it's greatly appreciated but what could we have done better in your opinion to gain that elusive, all important 4th & 5th stars? We look forward to welcoming you back with your 12% discount code for life. Please feel free to share with friends, family & Social Media. Best wishes from all here at the Easy-Lighbulbs Team

Posted 9 years ago

“I have returned the item...website assured me length was 238mms but when arrived it was over 280 so could not fit... Your service lady told me the supply company had changed the size and shorter version not available..perhaps website should be corrected!!.....return postage did cost me an extra £3.30, Ron fletcher.”

Helpful Report

Posted 9 years ago

Hi Ronald, Thanks for the the 3 star review it's greatly appreciated. Apologies about the info and we have refunded your postage as you know seperately. We have since updated our records. Tridonic "Upgraded" all their electronic ballasts but never told us they were bigger. More of a downgrade. Please feel free to share with friends, family & Social Media. Best wishes from all here at the Easy-Lightbulbs Team

Posted 9 years ago

Easy Light Bulbs is rated 4.8 based on 12,889 reviews