The Incubator Shop Reviews

Name: The Incubator Shop
Rating: 4.94

4.9 Rating 3,457 Reviews

99 %

of reviewers recommend The Incubator Shop

4.9

Based on 3,457 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Incubator Shop:

Visit The Incubator Shop for all the advice and equipment needed to successfully incubate and hatch eggs from Poultry, Reptiles and Exotic Birds!

Visit Website

Email:

support@theincubatorshop.co.uk

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The Incubator Shop 5 star review on 4th September 2024

Little Urchins Hedgehog Rescue

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“excellent customer service , prompt delivery accurate and undamaged. recommended 1000%”

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Posted 4 years ago

“The ordering was fine & the products arrived quickly. My biggest complaint was that it has been impossible to speak to someone very knowledgeable during the lockdown, told only emails were possible. Problems with hatching didn't go away during lockdown & no-one was prepared to help over the phone. Much easier to discuss things rather than write it all down.”

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Posted 4 years ago

Hi, thank you so much for your review. I'm pleased we could deliver your items quickly and that ordering online was smooth. And thank you very much for your feedback regarding the contact situation. I'd like to explain our current situation and what we're doing to improve. Since the beginning of the Covid-19 pandemic, we've introduced a strict working-from-home policy to protect our small team. As there are only three of us, in close working proximity, we couldn't risk any illness within our team. So, we made the difficult decision to disable the phone lines to allow our colleagues to work from home via email, without using their personal phones for business use. Additionally, due to the lockdown, we've seen a huge increase in the volume of sales, and customer contact, so it would be impossible to service all our customers via the phone. Instead, we set up a new Help & Contact page on our website, packed with helpful info. We also adapted our automatic emails to be more informative too. We made it possible for staff to work longer hours and answer more emails in a day than ever before, so our level of service has increased. Where necessary, we'll slowly reintroduce making outgoing calls where the problem is easier solved on the phone. But we'll continue to develop our help and advice pages online so that customers can get much more information and help - both before, and after, their purchase. I'll discuss your particular case with the team to understand how we could have done better to help you quicker, whilst maintaining the new way of working. The most important thing for us is that we consistently improve, making things better every day. So feedback like yours is absolutely vital and I thank you very much for it. Best wishes, Mike, Bronti & Tony.

Posted 4 years ago

“So helpful, recommend them to anyone”

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Posted 4 years ago

It's brilliant to receive your review. Thank you so much for supporting our family business. Best wishes, Mike

Posted 4 years ago

“Nicely packaged and the Love Heats sweets were a nice human touch. Highly recommended.”

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Posted 4 years ago

Thank you for your review!

Posted 4 years ago

“I buy all my chickeny stuff here. Brinsea incubators, brooders, candling lamps etc. When the replacement pegs for my Brinsea hatching trays were cheaper direct from Brinsea, the pricematch promise was honoured without question. When I needed an incubator urgently, the staff went over and above the call of duty to get it to me very fast. Nothing more that you can ask for. A five star service all round!”

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Posted 4 years ago

It's brilliant to receive your review. Thank you so much for supporting our family business. Best wishes, Mike

Posted 4 years ago

“Very helpful on the phone. Easy to order and prompt delivery. No complaints.”

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Posted 4 years ago

So pleased we could help you. We're looking forward to helping you again in the future.

Posted 4 years ago

“Dispatched quickly,fantastic product .”

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Posted 4 years ago

Thank you for your review!

Posted 4 years ago

“Prompt, safe delivery and helpful after sales advice.”

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Posted 4 years ago

Thank you for your review!

Posted 4 years ago

“A GOOD HONEST SERVICE,IF YOUR NOT SURE ABOUT THE PART YOU NEED JUST ASK THE STAFF.PLENTY OF ITEMS IN STOCK,MY OLD INCUBATOR UP AND RUNNING AGAIN JUST LIKE A NEW ONE..WILL ALWAYS USE THE INCUBATOR SHOP AND RECOMMEND TO FRIENDS.....THANKS”

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Posted 4 years ago

It's brilliant to receive your review. Thank you so much for supporting our family business. Best wishes, Mike

Posted 4 years ago

“Really pleased with the quick service especially in these unpredictable times many thanks”

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Posted 4 years ago

It's brilliant to receive your review. Thank you so much for supporting our family business. Best wishes, Mike

Posted 4 years ago

“Really happy with the speed my order was handled, my parcel arrived well packaged and in perfect condition, would recommend buying from The Incubator Shop .”

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Posted 4 years ago

Thank you so much for supporting our family business, if you need anything else in the future, just let us know. Best wishes, Mike

Posted 4 years ago

“Reliable , good stock and good communication. Will absolutely use you again thank you!”

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Posted 4 years ago

So pleased we could help you. and thank you very much for your review. We're looking forward to helping you again in the future.

Posted 4 years ago

“A lovely family business and very efficient - order was despatched within minutes and arrived the following morning”

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Posted 4 years ago

It's brilliant to receive your review. We 're always here to help, so just let us know if you need anything in the future! Best wishes, Mike

Posted 4 years ago

“Very fast delivery and so helpful.”

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Posted 4 years ago

Thank you for your review!

Posted 4 years ago

“Great service again, was surprised to receive the order so promptly when the item was listed as out of stock with a two week lead time. This saved a clutch of 22 Muscovy duck eggs when the fox killed the duck on the nest in the house during the day and the eggs were then kept warm doubled layered in the trusty old Polyhatch that was already filled with Guinea-fowl eggs.”

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Posted 4 years ago

Thank you for your kind review - we're so pleased we could help you. if you need anything else in the future, just let us know. Best wishes, Mike

Posted 4 years ago

“Great service.”

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Posted 4 years ago

Thank you for your review!

Posted 4 years ago

“Servìce.very.good.and.delivery.excellent”

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Posted 4 years ago

It's brilliant to receive your review. Thank you so much for supporting our family business. Best wishes, Mike

Posted 4 years ago

“Excellent communication and quick service”

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Posted 4 years ago

Thank you for your review!

Posted 4 years ago

“Excellent service all round and prompt delivery, thank you”

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Posted 4 years ago

Thank you for your review!

Posted 4 years ago

“Excellent service which was professional and prompt.”

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Posted 4 years ago

Thank you for your review!

Posted 4 years ago

The Incubator Shop is rated 4.9 based on 3,457 reviews