The Incubator Shop Reviews

Name: The Incubator Shop
Rating: 4.94

4.9 Rating 3,454 Reviews

99 %

of reviewers recommend The Incubator Shop

4.9

Based on 3,454 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Incubator Shop:

Visit The Incubator Shop for all the advice and equipment needed to successfully incubate and hatch eggs from Poultry, Reptiles and Exotic Birds!

Visit Website

Email:

support@theincubatorshop.co.uk

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The Incubator Shop 5 star review on 4th September 2024

Little Urchins Hedgehog Rescue

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely brilliant, fast delivery and super thoughtful free little gifts with each order. Sweets being my son’s favourite! Nice touch. Would order again without a doubt and already have! Thank you”

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Posted 4 years ago

So pleased you enjoyed our service and it's great to hear you and your son loved the sweets! If you ever need any help, just get in touch!

Posted 4 years ago

“Super quick delivery. Great price. Will return.”

The Incubator Shop 5 star review on 30th June 2020

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Posted 4 years ago

It's brilliant to receive your review. Thank you so much for supporting our family business. Best wishes, Mike

Posted 4 years ago

“Excellent service I will certainly be using your company again Loved the lollypop”

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Posted 4 years ago

Thank you for your review, glad you liked the lolly pop!

Posted 4 years ago

“I can not fault them. Good price, web site good, and very prompt delivery. Would recommend them.”

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Posted 4 years ago

It's brilliant to receive your review. Thank you so much for supporting our family business. Best wishes, Mike

Posted 4 years ago

“It was and easy website with good products and quick delivery. Nothing to grumble about.”

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Posted 4 years ago

Thank you for your review!

Posted 4 years ago

“Quick delivery and a good product for the money.”

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Posted 4 years ago

Thank you for your review!

Posted 4 years ago

“Out of stock. They kept me informed & just as soon as they were back in stock they shipped mine. Superb service. Highly recommended.”

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Posted 4 years ago

Thank you for your review, we're pleased you enjoyed the service. We're looking forward to helping you again in the future.

Posted 4 years ago

“Excellent service, delivery was very quick, had slight issue with first incubator i was sent but after trying they're best to rectify the issue they replaced it. I recievred a perfect replacement the next day and brinsea sent a courier to collect the faulty incubator a few days later so i had a chance to transfer the eggs i had in the incubator. Excellent service from both companies.”

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Posted 4 years ago

Thank you very much for your review, we're pleased we were able to help you and ensure your incubation had as little disruption as possible. We're looking forward to helping you again in the future.

Posted 4 years ago

“Did what they said item arrived spot on will definitely use again many thanks”

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Posted 4 years ago

Thank you very much for your review. We're looking forward to helping you again in the future.

Posted 4 years ago

“bought several things from you before and the service is always excellent. Thank you.”

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Posted 4 years ago

It's brilliant to receive your review. Thank you so much for supporting our family business. Best wishes, Mike

Posted 4 years ago

“Arrived on time, thank you. Great price.”

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Posted 4 years ago

Thank you for your review!

Posted 4 years ago

“Very fast and reliable survace!”

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Posted 4 years ago

Thank you for your review!

Posted 4 years ago

“Excellent service, on time next day delivery. Chicks are very happy with the products! I highly recommend this company.”

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Posted 4 years ago

It's brilliant to receive your review. Thank you so much for supporting our family business. Best wishes, Mike

Posted 4 years ago

“Very professional and prompt”

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Posted 4 years ago

Thank you for your review!

Posted 4 years ago

“Great experience to shop with the Incubator Shop. Spot on communication, great products, fast delivery and really good pricing too!”

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Posted 4 years ago

So pleased we could help you. We're looking forward to helping you again in the future.

Posted 4 years ago

“Speedy service! Thanks for the lolly pop 😊”

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Posted 4 years ago

Thank you for your review! Glad you enjoyed the lolly!

Posted 4 years ago

“I loved the lollipop 😀, this is the second purchase from incubator shop and every time I had an excellent service, quick delivery, great quality and customer service, will definitely use them again, great experience, thank you”

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Posted 4 years ago

It's brilliant to receive your review. Thank you so much for supporting our family business. Best wishes, Mike

Posted 4 years ago

“excellent customer service , prompt delivery accurate and undamaged. recommended 1000%”

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Posted 4 years ago

“The ordering was fine & the products arrived quickly. My biggest complaint was that it has been impossible to speak to someone very knowledgeable during the lockdown, told only emails were possible. Problems with hatching didn't go away during lockdown & no-one was prepared to help over the phone. Much easier to discuss things rather than write it all down.”

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Posted 4 years ago

Hi, thank you so much for your review. I'm pleased we could deliver your items quickly and that ordering online was smooth. And thank you very much for your feedback regarding the contact situation. I'd like to explain our current situation and what we're doing to improve. Since the beginning of the Covid-19 pandemic, we've introduced a strict working-from-home policy to protect our small team. As there are only three of us, in close working proximity, we couldn't risk any illness within our team. So, we made the difficult decision to disable the phone lines to allow our colleagues to work from home via email, without using their personal phones for business use. Additionally, due to the lockdown, we've seen a huge increase in the volume of sales, and customer contact, so it would be impossible to service all our customers via the phone. Instead, we set up a new Help & Contact page on our website, packed with helpful info. We also adapted our automatic emails to be more informative too. We made it possible for staff to work longer hours and answer more emails in a day than ever before, so our level of service has increased. Where necessary, we'll slowly reintroduce making outgoing calls where the problem is easier solved on the phone. But we'll continue to develop our help and advice pages online so that customers can get much more information and help - both before, and after, their purchase. I'll discuss your particular case with the team to understand how we could have done better to help you quicker, whilst maintaining the new way of working. The most important thing for us is that we consistently improve, making things better every day. So feedback like yours is absolutely vital and I thank you very much for it. Best wishes, Mike, Bronti & Tony.

Posted 4 years ago

“So helpful, recommend them to anyone”

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Posted 4 years ago

It's brilliant to receive your review. Thank you so much for supporting our family business. Best wishes, Mike

Posted 4 years ago

The Incubator Shop is rated 4.9 based on 3,454 reviews