The Incubator Shop Reviews

Name: The Incubator Shop
Rating: 4.94

4.9 Rating 3,454 Reviews

99 %

of reviewers recommend The Incubator Shop

4.9

Based on 3,454 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Incubator Shop:

Visit The Incubator Shop for all the advice and equipment needed to successfully incubate and hatch eggs from Poultry, Reptiles and Exotic Birds!

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Email:

support@theincubatorshop.co.uk

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The Incubator Shop 5 star review on 4th September 2024

Little Urchins Hedgehog Rescue

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to use website, informative. Fast delivery. Next day.”

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Posted 3 years ago

Thank you for your review!

Posted 3 years ago

“Easy to choose what you want, great prices and quick delivery. Excellent service”

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Posted 3 years ago

Thank you for your review!

Posted 3 years ago

“Super quick delivery, cheaper than other online stores and great communication. Thank you. Will continue to stop with The incubator shop.”

The Incubator Shop 5 star review on 16th February 2021

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Posted 3 years ago

It's brilliant to receive your review. Thank you so much for supporting our family business. Best wishes, Mike

Posted 3 years ago

“First class service and loved the sweets too”

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Posted 3 years ago

Thank you for your review!

Posted 3 years ago

Thank you for your review!

Posted 3 years ago

“Customer service is second to none! My problem was dealt with immediately and new part sent out the following morning, next day delivery. I honestly can’t rate The Incubator Shop highly enough, I will never buy from anywhere else now.”

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Posted 3 years ago

So pleased we could help you. Thank you very much for your review. We're looking forward to helping you again in the future.

Posted 3 years ago

“A one seller”

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Posted 3 years ago

“Excellent service and a great website. Incubator shop delivered here in Scotland where the competition didn’t. Easy to install auto coop door and has given us hours more in bed now! Excellent from start to finish”

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Posted 3 years ago

It's brilliant to receive your review. Thank you so much for supporting our family business. Best wishes, Mike

Posted 3 years ago

“First class service Products arrived quickly Will definitely recommend Very impressed”

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Posted 3 years ago

It's brilliant to receive your review. Thank you so much for supporting our family business. Best wishes, Mike

Posted 3 years ago

“Brilliant next day delivery. Eggs in and off we go 😀. Well recommended retailer!”

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Posted 3 years ago

So pleased we could help you. Thank you very much for your review. We're looking forward to helping you again in the future.

Posted 3 years ago

“Answered my question promptly and gave an overall efficient service.”

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Posted 3 years ago

Thank you for your review!

Posted 3 years ago

“Order in afternoon, delivered next morning. Everything perfect. Thank you”

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Posted 3 years ago

It's brilliant to receive your review. Thank you so much for supporting our family business. Best wishes, Mike

Posted 3 years ago

“Excellent service, ordered my Brinsea incubator easily on line, delivered next day.Would recommend supplier and would definitely use again.”

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Posted 3 years ago

So pleased we could help you. Thank you very much for your review. We're looking forward to helping you again in the future.

Posted 3 years ago

“Fast shipping and wonderful service. Would 100% recommend and order again from them.”

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Posted 3 years ago

It's brilliant to receive your review. Thank you so much for supporting our family business. Best wishes, Mike

Posted 3 years ago

“Only problem was with delivery, so not the fault of supplier...”

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Posted 3 years ago

“I am very pleased”

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Posted 3 years ago

Thank you for your review!

Posted 3 years ago

“Always really happy with the products & prices!! Amazing packaging & fast delivery.”

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Posted 3 years ago

Thank you for your review!

Posted 3 years ago

“Easy, pleasant transactions. Very fast delivery. Definitely will use again.”

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Posted 3 years ago

It's brilliant to receive your review. Thank you so much for supporting our family business. Best wishes, Mike

Posted 3 years ago

“I ordered 2 time 2 different plastic pipe because I hoped it's gonna be what I need but guest what It wasn't”

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Posted 3 years ago

Hi Harald, I'm really disappointed to see this review. Particularly since on both occasions we sent you the exact part that you ordered, dispatched within minutes of your payment and delivered on a next-working-day service. We pride ourselves on our unbeatable customer service and thrive on positive reviews. So it's disheartening to see a 1* review when there was no fault on our part. We have a wonderful customer services team who'd be delighted to help you determine what part you need. Just get in touch at support@theincubatorshop.co.uk. And, we'd also welcome you to return the unwanted parts for a refund too. I'd be hugely grateful if you could re-write or amend the rating and review in light of the above. Kind regards, Mike The Incubator Shop

Posted 3 years ago

“Happy with service we got.”

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Posted 3 years ago

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Posted 3 years ago

“Having searched for a British made product,I bought a Chick Safe Eco door opener from Brinsea on Amazon. Unfortunately I hadn't realised that the company also has an American retail outlet and my purchase came from there. There was a slight problem with the product (which was primarily due to the supplied batteries) so rather than increase the air-miles of the Chicksafe, I contacted the UK factory. I must say that they couldn't have been more helpful. Nothing was too much trouble for them and I received timely, courteous and helpful replies to emails (thank you Emily). The repaired Chicksafe was returned very quickly and operates beautifully. It is a robust unit operated by x4 AA batteries. Installation is very easy requiring only 2 screws. This is most easily done by removing the top cover, holding the unit in place and then marking the position of the screws (this is much easier that trying to accurately measure 121 mm onto rough chicken house wood as suggested in the manual). The unit can then be slotted onto the screws before tightening them up. It is most important that the unit is attached to the open door before installing the batteries - the weight of the door then sets the upper limit of action of the motor. I would recommend the custom made two-piece sliding door that is available with this unit. It is really well made and operates flawlessly. All in all this is an excellent piece of kit manufactured by a great British company”

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Posted 3 years ago

So pleased we could help you. Thank you very much for your review. We're looking forward to helping you again in the future.

Posted 3 years ago

The Incubator Shop is rated 4.9 based on 3,454 reviews