The Incubator Shop Reviews

Name: The Incubator Shop
Rating: 4.94

4.9 Rating 3,454 Reviews

99 %

of reviewers recommend The Incubator Shop

4.9

Based on 3,454 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Incubator Shop:

Visit The Incubator Shop for all the advice and equipment needed to successfully incubate and hatch eggs from Poultry, Reptiles and Exotic Birds!

Visit Website

Email:

support@theincubatorshop.co.uk

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The Incubator Shop 5 star review on 4th September 2024

Little Urchins Hedgehog Rescue

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“ordered next day service and it came the next morning at the beginning of a two hour window and very good communication by DPD. Great service.”

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Posted 3 years ago

It's brilliant to receive your review. Thank you so much for supporting our family business. Best wishes, Bronti.

Posted 3 years ago

“We got there in the end 👍🏾”

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Posted 3 years ago

Hi Henry, Since this review was left, we've been able to make communication with you and believe that the problem was that our original replies to your questions have been landing in your junk-mail. Hence, you understandably believed your emails to us had been ignored, which we can 100% promise isn't the case. I'm not asking you to remove or revise this review for the moment as we're still getting to the bottom of the technical problem that resulted in our replies not getting to you. But when we've solved the problem we'll invite you to revise the review as you see fit. Thanks for your patience and understanding. And huge apologies for the trouble caused. This is a public reply so I have a quick message for others who may be reading... At The Incubator Shop, we're 100% committed to the highest levels of customer service. We'll never ignore or fail to reply to an email or support request made from our website. If you believe that we have not replied after 24 hours (Mon-Fri), please check your spam folder and/or junkmail box and we are confident you'll find our reply there. Best wishes, Mike The Incubator Shop

Posted 3 years ago

“Item arrived next day and well packaged. Many thanks.”

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Posted 3 years ago

Thank you - we're so pleased to receive your kind review!

Posted 3 years ago

“Thought my r-com was done for, until I found that T,I,S had all the spares. Excellent service, thank you.”

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Posted 3 years ago

It's brilliant to receive your review. Thank you so much for supporting our family business. Best wishes, Bronti.

Posted 3 years ago

“Great product and quick delivery. Will definitely use the Incubator shop again. Thanks Guys.”

The Incubator Shop 5 star review on 5th May 2021

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Posted 3 years ago

It's brilliant to receive your review. Thank you so much for supporting our family business. Best wishes, Bronti.

Posted 3 years ago

“My children brought me a incubator from The Incubator Shop for Christmas, and I brought a brooder after I had some canary eggs hatch. I was very impressed with the ease of ordering and how quickly they arrived. I would recommend them to anyone”

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Posted 3 years ago

It's brilliant to receive your review. Thank you so much for supporting our family business. Best wishes, Bronti.

Posted 3 years ago

“Bought two incubators last year, RCom had been fantastic. Brinsea fan failed after two uses - email to Incubator shop - 2 days later new fan and instructions arrived. Faultless service!”

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Posted 3 years ago

It's brilliant to receive your review. Thank you so much for supporting our family business. Best wishes, Bronti.

Posted 3 years ago

“As always a very prompt service.”

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Posted 3 years ago

Thank you - we're so pleased to receive your kind review!

Posted 3 years ago

“Good fast service”

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Posted 3 years ago

Thank you - we're so pleased to receive your kind review!

Posted 3 years ago

“Easy website to use. Updated regularly on status of my purchase and it was delivered as scheduled. Incubator is up and running, we are very happy with our purchase and will use The Incubator shop again. Thank you.”

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Posted 3 years ago

It's brilliant to receive your review. Thank you so much for supporting our family business. Best wishes, Bronti.

Posted 3 years ago

“brilliant communication and speedy delivery thank you”

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Posted 3 years ago

It's brilliant to receive your review. Thank you so much for supporting our family business. Best wishes, Bronti.

Posted 3 years ago

“Part was damaged on arrival due to poor packaging. Filled in the return form and had a response very quickly (check your spam)”

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Posted 3 years ago

Thank you so much Jacob! We'll be increasing our efforts to make sure that our emails don't land in spam. I really appreciate the updated review. Reach out if you ever need anything. Best wishes, Bronti & Mike.

Posted 3 years ago

“Excellent service from placing the order to receiving it kept informed at each stage and received within three days.”

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Posted 3 years ago

“Placed my order, got conformation by return, was informed when it was on its was and it arrived when it was supposed to. What more can I say...It does what is says on the web site!”

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Posted 3 years ago

“Quality product delivered in rapid time !!!! Recommend to anyone 5*”

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Posted 3 years ago

“Great, arrived quickly, will update if the eggs hatch and all is good. Thank you so much”

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Posted 3 years ago

It's brilliant to receive your review. Thank you so much for supporting our family business. Best wishes, Bronti.

Posted 3 years ago

“What a great swift service, product works very well thanks.”

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Posted 3 years ago

Thank you - we're so pleased to receive your kind review!

Posted 3 years ago

“Good service and communication. worried a bit when delivery time extended but needn't have done. met original prediction and provided speedy delivery.”

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Posted 3 years ago

It's brilliant to receive your review. Thank you so much for supporting our family business. Best wishes, Bronti.

Posted 3 years ago

“Very happy with the products and service. Very quick delivery, would definitely purchase from here again”

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Posted 3 years ago

It's brilliant to receive your review. Thank you so much for supporting our family business. Best wishes, Bronti.

Posted 3 years ago

“Always reliable and speedy delivery”

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Posted 3 years ago

Thank you - we're so pleased to receive your kind review!

Posted 3 years ago

The Incubator Shop is rated 4.9 based on 3,454 reviews