The Incubator Shop Reviews

Name: The Incubator Shop
Rating: 4.94

4.9 Rating 3,454 Reviews

99 %

of reviewers recommend The Incubator Shop

4.9

Based on 3,454 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Incubator Shop:

Visit The Incubator Shop for all the advice and equipment needed to successfully incubate and hatch eggs from Poultry, Reptiles and Exotic Birds!

Visit Website

Email:

support@theincubatorshop.co.uk

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The Incubator Shop 5 star review on 4th September 2024

Little Urchins Hedgehog Rescue

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“To be honest they (The Incubator Shop) don't really do small talk. This is my 2nd order with them and both have been the same. Place the order, receive confirmation, then receive an email advising it has been shipped, then it arrives the next day. I would buy from then again as it is an efficient system they have.”

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Posted 3 years ago

Thank you - we're so pleased to receive your review!

Posted 3 years ago

“After not hatching for the last few years i needed some impartial advice on up to date incubators. I am extremely grateful to Bronti for his help which was un-biased. The Customer service is great and they now have another new repeat Customer as i know i can depend on these guys in the future. Thank you again guys.”

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Posted 3 years ago

It's brilliant to receive your review. Thank you so much for supporting our family business. Best wishes, Bronti.

Posted 3 years ago

“My order was delivered much faster than expected and perfectly packed Will certainly order again and recommend to friends”

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Posted 3 years ago

“Website was easy to navigate to find exactly what I wanted. . Packaged arrived on time and intact, product was in perfect order. Would definitely order from incubator shop again .”

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Posted 3 years ago

So pleased we could help you. Thank you very much for your review. We're looking forward to helping you again in the future. Best wishes, Bronti.

Posted 3 years ago

“Great product.”

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Posted 3 years ago

“I placed the order mid-day Saturday and selected the free 5 working day delivery. It was dispatched first thing Monday morning (as per the terms and conditions) and arrived mid-day Tuesday. Very quick delivery and well packaged...thank you. The product itself (a Brinsea EcoGlow Safety 600) is a brilliant design and so easy to use.”

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Posted 3 years ago

It's brilliant to receive your review. Thank you so much for supporting our family business. Best wishes, Bronti.

Posted 3 years ago

“Excellent service definitely recommend from D&B PUOS”

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Posted 3 years ago

“Easy to order from with price match and delivered next day.”

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Posted 3 years ago

“Excellent products every time would highly recommend”

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Posted 3 years ago

Thank you - we're so pleased to receive your kind review!

Posted 3 years ago

“Item as stated, made test run all working fine.”

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Posted 3 years ago

“Ordering couldn’t be made simpler, delivery service excellent, My incubator was delivered to my door only 21 hours after I placed my order, I have no complaints, The whole experience could not of been easier or more efficient.”

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Posted 3 years ago

It's brilliant to receive your review. Thank you so much for supporting our family business. Best wishes, Bronti.

Posted 3 years ago

“The site is easy to use, and the items I ordered were exactly as described and arrived well packaged and in good time.”

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Posted 3 years ago

Thank you - we're so pleased to receive your kind review!

Posted 3 years ago

“Not very good I mailed a message not answered. They have taken off, the telephone number. ??? So how exactly are communications to be had. Perha[s the same person that is debiting our funds just fine and efficiently should be taking care of the above.!!!”

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Posted 3 years ago

Hi Janet, I'm so, so sorry for missing your email. No excuses, you're exactly right, we missed it. Which as you'll see from our other reviews, is something that we've never done before. But in your case we can definitely confirm that your email wasn't replied to, and for that we wholeheartedly apologise. We changed to a contact-form system away from telephone lines last year, so that we could change our working procedures, allowing us to work remotely and deal with the huge increase in demand we experienced due to the pandemic. So far this has been working perfectly and we've been able to deliver an even higher level of service. But in your case, we missed the email pure and simply down to human error so i can totally understand your frustration. We'll now reply to your original email question separately and privately. Furthermore, we'll be refunding 10% of your order value back to you as a further apology. I hope you'll be able to forgive this slip-up and shop with us again in the future. Best wishes, Mike The Incubator Shop

Posted 3 years ago

“We bought 2 incubators and Tony was very helpful. Thank you”

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Posted 3 years ago

It's brilliant to receive your review. Thank you so much for supporting our family business. Best wishes, Bronti.

Posted 3 years ago

“Great service and Tony was very helpful. Thank you”

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Posted 3 years ago

Thank you - we're so pleased to receive your kind review!

Posted 3 years ago

“Excellent service”

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Posted 3 years ago

“Great incubator, extra mats and feeders, Very fast delivery, highly recommended”

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Posted 3 years ago

Thank you - we're so pleased to receive your kind review!

Posted 3 years ago

“Speedy delivery, good price.”

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Posted 3 years ago

“Delivered promptly and to my safe place. Highly recommended”

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Posted 3 years ago

“Excellent Service, Thanks”

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Posted 3 years ago

The Incubator Shop is rated 4.9 based on 3,454 reviews