The Incubator Shop Reviews

Name: The Incubator Shop
Rating: 4.94

4.9 Rating 3,454 Reviews

99 %

of reviewers recommend The Incubator Shop

4.9

Based on 3,454 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Incubator Shop:

Visit The Incubator Shop for all the advice and equipment needed to successfully incubate and hatch eggs from Poultry, Reptiles and Exotic Birds!

Visit Website

Email:

support@theincubatorshop.co.uk

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The Incubator Shop 5 star review on 4th September 2024

Little Urchins Hedgehog Rescue

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wanted to talk to someone to make sure I was ordering. The right thing couldn't get through so had to order anyway.”

Helpful Report

Posted 4 months ago

Hello, thank you for your review and I am sorry to hear you struggled to get through us on the phone. The opening hours of the phone line is limited due to being a very small team and only being ale to take one call at time. The phone line does get busy and we unfortunately miss calls but we do encourage customers to leave a clear voicemail or to email us and we will call you back at the first available opportunity. You can always contact us via the help and contact centre on our website at any time and we will always reply within 1 working day. If you still need some advice, please feel free to send an email to sales@theincubatorshop.co.uk and we will be happy to answer any questions you have. Kind Regards Bronti.

Posted 4 months ago

“Products are great, as is delivery. But no one answers the phone, we have rung numerous times on various days for some advice and can't get through to anyone.”

Helpful Report

Posted 4 months ago

Hello Sarah, thank you for your review and I am sorry to hear you struggled to get through us on the phone. The opening hours of the phone line is limited due to being a very small team and only being ale to take one call at time. The phone line does get busy and we unfortunately miss calls but we do encourage customers to leave a clear voicemail or to email us and we will call you back at the first available opportunity. You can always contact us via the help and contact centre on our website at any time and we will always reply within 1 working day. If you still need some advice, please feel free to send an email to sales@theincubatorshop.co.uk and we will be happy to answer any questions you have. Kind Regards Bronti.

Posted 4 months ago

“I was so relieved to find this shop online after days of trawling the internet trying to find a suitable incubator for a surprise batch of tortoise eggs. The incubator arrived quickly and the Incubator Shop kept me updated throughout with excellent communication- thank you”

Helpful Report

Posted 4 months ago

So pleased we could help you. Thank you very much for your review. We're looking forward to helping you again in the future. Best wishes, Bronti.

Posted 4 months ago

“Nothing wrong with incubator or internet side of things, but I wanted to place order over the phone. I just kept getting voicemail. If I’d got through, I would have ordered an extra incubator.”

Helpful Report

Posted 4 months ago

Hello, thank you for your review and I am sorry to hear you struggled to get through us on the phone. The phone line does get busy and we do unfortunately miss calls, with the opening ours of our phone line being limited and with being a very small team we can only take one call at time. So, we do encourage customers to leave a clear voicemail or to email us and we will call you back at the first available opportunity You can always contact us via the help and contact centre on our website we aim to reply within 1 working day. You are also able to place your order via our website at anytime. Kind Regards Bronti.

Posted 4 months ago

“Excellent in all respects, cannot think of a single fault in all the time I have dealt with them”

Helpful Report

Posted 4 months ago

Thank you - we're so pleased to receive your kind review!

Posted 4 months ago

“Excellent service as always”

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Posted 4 months ago

“Ordered easily online and it was delivered within 2 days. Excellent service. Thank you”

Helpful Report

Posted 4 months ago

Thank you - we're so pleased to receive your kind review!

Posted 4 months ago

“Efficient order dispatched straight away, no complaints.”

Helpful Report

Posted 4 months ago

Thank you - we're so pleased to receive your kind review!

Posted 4 months ago

“I had an issue with an incubator and wanted to upgrade it. The customer service team answered my query extremely quickly. They asked pertinent questions and replied to my emails within the hour. Not only that, they immediately helped and arranged for the upgrade and refund without a quibble. It is not often that a company treats their customers with respect and understanding and for this I am so grateful. Exceptional customer service which made me feel valued, thank you so much.”

Helpful Report

Posted 5 months ago

So pleased we could help you. Thank you very much for your review. We're looking forward to helping you again in the future. Best wishes, Bronti.

Posted 4 months ago

“The recon insect 70 works very well, accurate temperature and humidity and very easy to setup.”

Helpful Report

Posted 5 months ago

“Hands down has to be the best customer service of any company I've ever dealt with. Quick to respond and any problem is sorted as effectively as possible.”

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Posted 5 months ago

Thank you - we're so pleased to receive your kind review!

Posted 5 months ago

“Great company speedy delivery will be using again highly recommend . Thank you.”

Helpful Report

Posted 5 months ago

So pleased we could help you. Thank you very much for your review. We're looking forward to helping you again in the future. Best wishes, Bronti.

Posted 5 months ago

“Excellent product”

Helpful Report

Posted 5 months ago

Thank you - we're so pleased to receive your kind review!

Posted 5 months ago

“Prompt delivery - brilliant service”

Helpful Report

Posted 5 months ago

Thank you - we're so pleased to receive your kind review!

Posted 5 months ago

“Purchased our first King Suro and Brooder Cage from you guys when living on the Isle of Skye. Never an issue and worked well, simply decided to update to the latest chipset. Now have the King Suro MAX 20 and hope for the same results or better. Love your Brooder Cage but a little expensive at £139.99 Any possible reduction in price and I will purchase immediately. Room for thought perhaps. Great products, great service, quick despatch.”

Helpful Report

Posted 5 months ago

Thank you - we're so pleased to receive your kind review and glad to hear you are pleased with the items you ordered from us. We have send you a separate email with some more information about the chick rearing cage. Kind Regards The Incubator Shop.

Posted 5 months ago

“Very good service reasonable prices quick delivery”

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Posted 5 months ago

“The Hedgehog Rescue Redcar is a small charity and the discount this company offered on an incubator large enough to enable our supporters to send enough for the purchase of two. This means that an intensive care unit for large 🦔 who need additional care.”

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Posted 5 months ago

“Its a great little incubator very pleased”

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Posted 5 months ago

“Messaged customer services a few days ago, not heard anything.”

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Posted 5 months ago

Hello David, I am sorry to hear no one has got back to you. However, I am struggling to find your enquiry. Please don't worry, i have sent you a separate email as I'd be more then happy to help you with any questions or issues you may have. If you can please let me know how you tried to contact us so we can investigate why we haven't received your enquiry. If you don't receive my email, please check your junk mail. Kind Regards Bronti, The Incubator Shop.

Posted 5 months ago

“I can highly recommend The Incubator Shop. If you find the producted cheaper they will match it, so it's a win win. You get to buy everything in one place at the best price. They gave me the best price and delivery was quick.”

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Posted 5 months ago

The Incubator Shop is rated 4.9 based on 3,454 reviews