The Incubator Shop Reviews

Name: The Incubator Shop
Rating: 4.94

4.9 Rating 3,454 Reviews

99 %

of reviewers recommend The Incubator Shop

4.9

Based on 3,454 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Incubator Shop:

Visit The Incubator Shop for all the advice and equipment needed to successfully incubate and hatch eggs from Poultry, Reptiles and Exotic Birds!

Visit Website

Email:

support@theincubatorshop.co.uk

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The Incubator Shop 5 star review on 4th September 2024

Little Urchins Hedgehog Rescue

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service and follow up service”

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Posted 4 years ago

“Excellent. Highly recommend.”

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Posted 4 years ago

“Excellent service and fast delivery”

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Posted 4 years ago

“Brilliant service, fast posting. Very happy.”

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Posted 4 years ago

“The service was very good thanks but I recommend the statement referring to, “Returns cost us a lot of time and money” should be removed as I had mistakenly ordered an incubator which was out of stock and customer service is not improved by this statement. Customers can sometimes be awkward (e.g. me!), but they are customers and customers pay our bills. If people are not happy with my products (like with Amazon), I am always happy to return their money once I have received the returned undamaged goods”

The Incubator Shop 4 star review on 27th August 2020

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Posted 4 years ago

Hi, thank you so much for your review and feedback. Whilst it's true that we encourage our customers to think carefully before purchase to avoid unnecessary returns, we certainly wouldn't want to discourage a customer from returning an item they're genuinely unhappy with. That said, having reviewed your order history we cannot see any returns have been requested. We also can't find any reference to the “Returns cost us a lot of time and money” statement that you've mentioned. Would you be able to email us at sales@theincubatorshop.co.uk with a link or directions to the comment and we'll ensure it's revised or removed. Thanks again for your review and your feedback. Best wishes, Mike.

Posted 4 years ago

“Excellent service from the incubator shop highly recommend Thank you 👍👍”

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Posted 4 years ago

“Donated the incubator to a local lady who rescues wild life, she already had one, so bought her another, she was delighted to have another! 👍”

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Posted 4 years ago

“Great customer service Fast delivery”

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Posted 4 years ago

“Really quick delivery, easy to order and well packaged. Would definitely use again.”

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Posted 4 years ago

“After looking at several Incubators and asking people who have used them we decided to take a look at the Brinsea option, we ordered the incubator and brooder and it turned up two days later 👀We are very happy with the service and will use again.”

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Posted 4 years ago

“Very fast delivery. Seems a very sturdy product. Just what I was looking for.”

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Posted 4 years ago

“excellent delivery and price”

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Posted 4 years ago

“Excellent service. Feeder delivered on time as requested. Very pleased.”

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Posted 4 years ago

“Good products although I paid £6 for next day delivery and received the product 2 days after”

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Posted 4 years ago

Hi Kathleen, Thank you for your review! Sorry it took a little while to reply to this as we're still experiencing much higher-than-normal demand. I've double-checked your delivery details and can confirm that you received the next-working-day delivery as promised. Our cut-off time for next day delivery is 2pm. You placed your order on Wednesday 12th August 2020 at 8:40pm. We therefore packed and dispatched your order the following day (Thursday 13th). It was sent with DPD on their next-day service and arrived with you around 1pm on Friday 14th. Apologies for any misunderstanding, we try to make the 2pm cut-off as clear as possible by including it on the product page, deliveries pages and basket page too. If you order from us in the future, you're more than welcome to contact us first and we'll always do our best to deliver at your preferred time. Kind regards, Mike

Posted 4 years ago

“Very helpful and prompt delivery - will definitely buy again”

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Posted 4 years ago

“Brilliant service from this company; ordering was straightforward and delivery very prompt! Haven’t used the incubator yet but I don’t envisage any problems.”

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Posted 4 years ago

“This is my third purchase from The Incubator Shop. Once again a pleasure to do business with this brilliant family run company. Service, communication and delivery second to none ~ I highly recommend them to you.”

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Posted 4 years ago

“Easy to order via website, quick delivery and very good communication”

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Posted 4 years ago

“Great service, there was a missing egg tray, replacement sent out arrived next day. Can't fault the customer service. Would highly recommend.”

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Posted 4 years ago

“Manufacturer’s problem with my order was quickly and efficiently sorted out for me. Thank you”

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Posted 4 years ago

The Incubator Shop is rated 4.9 based on 3,454 reviews