The Incubator Shop Reviews

Name: The Incubator Shop
Rating: 4.94

4.9 Rating 3,454 Reviews

99 %

of reviewers recommend The Incubator Shop

4.9

Based on 3,454 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Incubator Shop:

Visit The Incubator Shop for all the advice and equipment needed to successfully incubate and hatch eggs from Poultry, Reptiles and Exotic Birds!

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Email:

support@theincubatorshop.co.uk

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The Incubator Shop 5 star review on 4th September 2024

Little Urchins Hedgehog Rescue

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Helpful and fast delivery thanks you”

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Posted 4 years ago

Thank you so much for your kind review. I'm pleased we could help. If you need anything in the future, just get in touch!

Posted 4 years ago

“I needed to buy a new tortise incubator as I have 30 eggs and was unsure which to buy as my old one has never been successful . I emailed and requested a reply to discuss the best one to buy. Unfortunately I never received the call or acknowledgment which was rather disappointing. However the incubator I chose arrived safe and sound but I'm still unsure if it was the right choice .”

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Posted 4 years ago

Hi Jayne, thank you for your review. I'm so sorry that you didn't receive a reply to your question. We make sure that we answer every query within 48 hours and usually reply within one hour. So it's very unlikely that we missed you. It could be that our reply ended up in your spam or junk filter? If you check there and still see no reply then please get in touch with me directly at mike@theincubatorshop.co.uk and i'll talk you through whatever you need. Having looked at your order, it seems what you've purchased is perfect for tortoise eggs and a popular choice for tortoise breeders. But there may be specific things you need more detail on, so please do feel free to reach out to me directly and I promise a prompt and helpful reply. Best wishes, Mike.

Posted 4 years ago

“Excellent service very speedy. Definitely would recommend”

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Posted 4 years ago

It's brilliant to receive your review. Thank you so much for supporting our family business. Best wishes, Mike

Posted 4 years ago

“A good choice of incubators and my after sales enwuiries were dealt with very promptly and helpfully. Very pleased with my purchase and the excellent service.”

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Posted 4 years ago

Thank you so much for your kind review. I'm pleased we could help. If you need anything in the future, just get in touch!

Posted 4 years ago

“Great choice of products at competitive prices. Best of all, when even Brinsea themselves couldn’t promise delivery for 4 weeks, The Incubator Shop delivered NEXT DAY. Need I say more. No fuss, no faff, no nonsense, exactly as it should be. Well done 😄”

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Posted 4 years ago

Thank you so much for your kind review. I'm pleased we could help. If you need anything in the future, just get in touch!

Posted 4 years ago

“I will definitely use the incubator shop again, their customer service were wonderful in these difficult times and the addition of a packet of love hearts with my order was great and much appreciated”

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Posted 4 years ago

It's brilliant to receive your review. Thank you so much for supporting our family business. Best wishes, Mike

Posted 4 years ago

“Arrived on time packed well, up and running on its first lot of eggs”

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Posted 4 years ago

Thank you for your review! Hope it all goes well for you :-)

Posted 4 years ago

Thank you for your review! Hope it all goes well for you :-)

Posted 4 years ago

“Prompt delivery, pleased with my purchases, thanks”

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Posted 4 years ago

“Excellent! My item was in stock and delivered on time even during the COVID-19 crisis. Thank you.”

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Posted 4 years ago

“Incubator arrived quickly, was as expected and is now humming away in my kitchen with 6 bantam eggs inside. First time hatching my own chicks so I am hoping this incubator will do the work for me, with auto turning and countdown. I am worried about humidity, as the lady I bought eggs from told me her first attempt was a disaster, as she had the humidity too high and the newly hatched chicks basically did not dry out and died. She advised me not to add too much water, but how much is too much? I’ll do some more research and hopefully know what to do before lock down. Otherwise, it was easy to set up and seems like a good starter model. Fingers crossed. X”

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Posted 4 years ago

Thank you for your review Jill. You're exactly right that humidity can be a very tricky subject. We're actually planning to release some updated information about how to correctly monitor and adjust humidity. As a general rule of thumb the advice is; don't try too hard, and that less is usually better than more when it comes to adding water. In the meantime, here's an older article we wrote which is still a beneficial guide... https://www.theincubatorshop.co.uk/blog/what-s-the-correct-humidity-for-hatching And, of course, contact us as many times as you need for extra advice :-) Best wishes, Mike

Posted 4 years ago

“Excellent service and delivery. Will certainly use again.”

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Posted 4 years ago

Thank you so much for your kind review. I'm pleased we could help. If you need anything in the future, just get in touch!

Posted 4 years ago

“Lovely unit but description was a bit misleading as I thought it controlled humidity as well as temperature. Purchased as a queen bee incubator the shelves are not practical for queen cells. Needs a bit more research.”

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Posted 4 years ago

Hi Ted, thank you for your review and honest feedback. I have a video here which I think will really help you... https://www.youtube.com/watch?v=kmkGkRVlik0 I'm working on some other video and written guides too. If you'd like to email me at mike@theincubatorshop.co.uk and discuss the areas that could be improved with the machine, i'm sure i'll be able to help you to find solutions. Many thanks, Mike.

Posted 4 years ago

“Good price and very quick delivery, thank you”

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Posted 4 years ago

Thank you so much for your kind review. I'm pleased we could help. If you need anything in the future, just get in touch!

Posted 4 years ago

“Fantastic company to deal with. Bronti was more than helpful. Nothing was to much trouble. New parts arrived next day. Instructions on how to fit emailed and written for idiots so suited me down to the ground. Much appreciated for all your help.”

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Posted 4 years ago

“Good quick service with notifiable delivery.”

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Posted 4 years ago

Thank you so much for your kind review. I'm pleased we could help. If you need anything in the future, just get in touch!

Posted 4 years ago

“Due to covid lockdown all correspondence was by email. Answered promptly and incubator was delivered when expected.”

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Posted 4 years ago

Thank you so much for your kind review. I'm pleased we could help. We'll be getting phones up and running again soon but it's been a challenge due to staff working from home. But emails will always be answered promptly in the meantime! If you need anything in the future, just get in touch!

Posted 4 years ago

“Excellent service, I have bought many items from the incubator shop and always had good service. Thank you Anne”

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Posted 4 years ago

It's brilliant to receive your review. Thank you so much for your repeat custom and always supporting our family business. Best wishes, Mike

Posted 4 years ago

“Great service, fast delivery very communicative customer service!”

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Posted 4 years ago

Thank you so much for your kind review. I'm pleased we could help. If you need anything in the future, just get in touch!

Posted 4 years ago

“Great service, very quick delivery”

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Posted 4 years ago

Thank you for your kind review!

Posted 4 years ago

“Fast service Good choice of products at good prices British made and a note thanking me for purchasing from their business was a great touch Will definitely use again”

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Posted 4 years ago

Thank you so much for your kind review. I'm pleased we could help. If you need anything in the future, just get in touch!

Posted 4 years ago

The Incubator Shop is rated 4.9 based on 3,454 reviews