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The Incubator Shop Reviews

4.9 Rating 3,457 Reviews
99 %
of reviewers recommend The Incubator Shop
4.9
Based on 3,457 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
98%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5

About The Incubator Shop:

Visit The Incubator Shop for all the advice and equipment needed to successfully incubate and hatch eggs from Poultry, Reptiles and Exotic Birds!

Visit Website

Email:

support@theincubatorshop.co.uk

Write Your review

โ€œVery prompt service.have used the shopโ€™s services before and have had some sensible solutions offeredโ€
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Posted 2 years ago
Thank you - we're so pleased to receive your kind review!
Posted 2 years ago
โ€œI have ordered items from The Incubator Shop on several occasions and they are always an absolute pleasure to deal with. They reply to e-mails quickly and courteously, are extremely helpful and delivery is very quick. Excellent customer service! I would definitely buy from them again and would recommend them to anyone looking to purchase an incubator.โ€
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Posted 2 years ago
It's brilliant to receive your review. Thank you so much for supporting our family business. Best wishes, Bronti.
Posted 2 years ago
โ€œOrdered from this store several times - always delivered promptly and accurately.โ€
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Posted 2 years ago
Thank you - we're so pleased to receive your kind review!
Posted 2 years ago
โ€œQuick efficient delivery and there at the end of an email to help when had queries setting up my incubator An excellent company to deal withโ€
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Posted 2 years ago
It's brilliant to receive your review. Thank you so much for supporting our family business. Best wishes, Bronti.
Posted 2 years ago
โ€œGreat service. Delivered very speedily. Well packaged and lamps are now up and running. Turkeys came in this afternoon. Thank you.โ€
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Posted 2 years ago
Thank you - we're so pleased to receive your kind review!
Posted 2 years ago
โ€œLove this shop. I contacted several places including Brinsea (the manufacturer) for information about different sized egg discs for an incubator and they were the only ones able to give me an answer. They were very helpful and sent photos and lots of information. Will definitely use them again.โ€
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Posted 2 years ago
So pleased we could help you. Thank you very much for your review. We're looking forward to helping you again in the future. Best wishes, Bronti.
Posted 2 years ago
โ€œVery good serviceโ€
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Posted 2 years ago
โ€œThe Brinsea ecoglow safety 1200 is fantastic. The only problem is I got carried away ordering hatching eggs so I may need another one. When does the 2000 model come out?โ€
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Posted 2 years ago
Thank you - we're so pleased to receive your kind review! To answer you questions about the Brinsea EcoGlow Safety 2000 brooder, this item is no longer available and was discontinued approximately 2-3 years ago . The largest brooder of the EcoGlow range is now the EcoGlow Safety 1200 brooder.
Posted 2 years ago
โ€œGreat service - thank you!โ€
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Posted 2 years ago
Thank you - we're so pleased to receive your kind review!
Posted 2 years ago
โ€œVery good, dispatched on same day as ordered. Reply to my emails. Very good all round. Products is also working good. Very happy.โ€
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Posted 2 years ago
Thank you - we're so pleased to receive your kind review!
Posted 2 years ago
โ€œI had an issue with a purchase and within minutes of me sending an email a new unit was on its way and a collection was arranged for the problematic one. The problem was completely out of the control of The Incubator Shop, even so their customer service was second to none!!. Thanks again for sorting it all for me Regards Dave Moodyโ€
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Posted 2 years ago
So pleased we could help you. Thank you very much for your review. Best wishes, Bronti.
Posted 2 years ago
โ€œExcellent service from beginning to end. Ordered and arrived within 2 days.โ€
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Posted 2 years ago
Thank you - we're so pleased to receive your kind review!
Posted 2 years ago
โ€œExcellent efficient serviceโ€
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Posted 2 years ago
โ€œNext day delivery even though I had ordered as standard. Very happy and also that they stock spares for the Rcom, which is great.โ€
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Posted 2 years ago
Thank you - we're so pleased to receive your kind review!
Posted 2 years ago
โ€œa pleasure to deal withโ€
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Posted 2 years ago
Thank you - we're so pleased to receive your kind review!
Posted 2 years ago
โ€œWe have had nothing but trouble with the incubator, the settings are a nightmare to sort out and with no one to talk you though it is very frustrating. We will be sending another email on Monday to try and sort the problems out. Linda Hillsโ€
Helpful Report
Posted 2 years ago
Hello Linda, thank you for your review and I am sorry to hear you are having some issues getting your machine set up. To receive this review is a little surprising as we have been communicating with you and trying to assist you with setting your machine up. You first originally contacted us 21st of June with a request to return the machine, to which we replied with our return instructions. You later replied with questions regarding whether the machine was fan-assisted or not and asked for some help on how to change the settings we replied on the 23rd of June with the answers to your questions along with some simple instructions on how to adjust and change your settings, to which we have not received a reply. If you haven't received our more recently email sent to you on Thursday please check your junk mail or if you still have questions or need more assistance please contact us and we are more than happy to continue trying to help you. If you are struggling to get on with the machine, please return the machine to us as you originally requested to do and we will be more than happy to refund you on its return. Kind Regards Bronti The Incubator Shop.
Posted 2 years ago
โ€œGreat product, I found it easy to install, set up, and use. Only had it for a few weeks so can't say how economical it is with batteries yet. But very pleased overall with the product. Great service from the Incubator Shop too.โ€
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Posted 2 years ago
โ€œEasy order process and all arrived as anticipate. Thank you ๐Ÿ˜Šโ€
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Posted 2 years ago
Thank you - we're so pleased to receive your kind review!
Posted 2 years ago
โ€œGood product, quick deliveryโ€
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Posted 2 years ago
Thank you - we're so pleased to receive your kind review!
Posted 2 years ago
โ€œExcellent serviceโ€
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Posted 2 years ago
Thank you - we're so pleased to receive your kind review!
Posted 2 years ago
The Incubator Shop is rated 4.9 based on 3,457 reviews