The Incubator Shop Reviews

Name: The Incubator Shop
Rating: 4.94

4.9 Rating 3,454 Reviews

99 %

of reviewers recommend The Incubator Shop

4.9

Based on 3,454 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Incubator Shop:

Visit The Incubator Shop for all the advice and equipment needed to successfully incubate and hatch eggs from Poultry, Reptiles and Exotic Birds!

Visit Website

Email:

support@theincubatorshop.co.uk

Write Your review

Tell us how The Incubator Shop made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Incubator Shop 5 star review on 4th September 2024

Little Urchins Hedgehog Rescue

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick efficient delivery and there at the end of an email to help when had queries setting up my incubator An excellent company to deal with”

Helpful Report

Posted 2 years ago

It's brilliant to receive your review. Thank you so much for supporting our family business. Best wishes, Bronti.

Posted 2 years ago

“Great service. Delivered very speedily. Well packaged and lamps are now up and running. Turkeys came in this afternoon. Thank you.”

Helpful Report

Posted 2 years ago

Thank you - we're so pleased to receive your kind review!

Posted 2 years ago

“Love this shop. I contacted several places including Brinsea (the manufacturer) for information about different sized egg discs for an incubator and they were the only ones able to give me an answer. They were very helpful and sent photos and lots of information. Will definitely use them again.”

Helpful Report

Posted 2 years ago

So pleased we could help you. Thank you very much for your review. We're looking forward to helping you again in the future. Best wishes, Bronti.

Posted 2 years ago

“Very good service”

Helpful Report

Posted 2 years ago

“The Brinsea ecoglow safety 1200 is fantastic. The only problem is I got carried away ordering hatching eggs so I may need another one. When does the 2000 model come out?”

Helpful Report

Posted 2 years ago

Thank you - we're so pleased to receive your kind review! To answer you questions about the Brinsea EcoGlow Safety 2000 brooder, this item is no longer available and was discontinued approximately 2-3 years ago . The largest brooder of the EcoGlow range is now the EcoGlow Safety 1200 brooder.

Posted 2 years ago

“Great service - thank you!”

Helpful Report

Posted 2 years ago

Thank you - we're so pleased to receive your kind review!

Posted 2 years ago

“Very good, dispatched on same day as ordered. Reply to my emails. Very good all round. Products is also working good. Very happy.”

Helpful Report

Posted 2 years ago

Thank you - we're so pleased to receive your kind review!

Posted 2 years ago

“I had an issue with a purchase and within minutes of me sending an email a new unit was on its way and a collection was arranged for the problematic one. The problem was completely out of the control of The Incubator Shop, even so their customer service was second to none!!. Thanks again for sorting it all for me Regards Dave Moody”

Helpful Report

Posted 2 years ago

So pleased we could help you. Thank you very much for your review. Best wishes, Bronti.

Posted 2 years ago

“Excellent service from beginning to end. Ordered and arrived within 2 days.”

Helpful Report

Posted 2 years ago

Thank you - we're so pleased to receive your kind review!

Posted 2 years ago

“Excellent efficient service”

Helpful Report

Posted 2 years ago

“Next day delivery even though I had ordered as standard. Very happy and also that they stock spares for the Rcom, which is great.”

Helpful Report

Posted 2 years ago

Thank you - we're so pleased to receive your kind review!

Posted 2 years ago

“a pleasure to deal with”

Helpful Report

Posted 2 years ago

Thank you - we're so pleased to receive your kind review!

Posted 2 years ago

“We have had nothing but trouble with the incubator, the settings are a nightmare to sort out and with no one to talk you though it is very frustrating. We will be sending another email on Monday to try and sort the problems out. Linda Hills”

Helpful Report

Posted 2 years ago

Hello Linda, thank you for your review and I am sorry to hear you are having some issues getting your machine set up. To receive this review is a little surprising as we have been communicating with you and trying to assist you with setting your machine up. You first originally contacted us 21st of June with a request to return the machine, to which we replied with our return instructions. You later replied with questions regarding whether the machine was fan-assisted or not and asked for some help on how to change the settings we replied on the 23rd of June with the answers to your questions along with some simple instructions on how to adjust and change your settings, to which we have not received a reply. If you haven't received our more recently email sent to you on Thursday please check your junk mail or if you still have questions or need more assistance please contact us and we are more than happy to continue trying to help you. If you are struggling to get on with the machine, please return the machine to us as you originally requested to do and we will be more than happy to refund you on its return. Kind Regards Bronti The Incubator Shop.

Posted 2 years ago

“Great product, I found it easy to install, set up, and use. Only had it for a few weeks so can't say how economical it is with batteries yet. But very pleased overall with the product. Great service from the Incubator Shop too.”

Helpful Report

Posted 2 years ago

“Easy order process and all arrived as anticipate. Thank you 😊”

Helpful Report

Posted 2 years ago

Thank you - we're so pleased to receive your kind review!

Posted 2 years ago

“Good product, quick delivery”

Helpful Report

Posted 2 years ago

Thank you - we're so pleased to receive your kind review!

Posted 2 years ago

“Excellent service”

Helpful Report

Posted 2 years ago

Thank you - we're so pleased to receive your kind review!

Posted 2 years ago

“Fantastic service”

Helpful Report

Posted 2 years ago

Thank you - we're so pleased to receive your kind review!

Posted 2 years ago

“Excellent as before,although we have no animals these eggs are perfect for decoration in the Faberge Style.”

Helpful Report

Posted 2 years ago

It's brilliant to receive your review. Thank you so much for supporting our family business. Best wishes, Bronti.

Posted 2 years ago

“Very fast efficient service!”

Helpful Report

Posted 2 years ago

Thank you - we're so pleased to receive your kind review!

Posted 2 years ago

The Incubator Shop is rated 4.9 based on 3,454 reviews