The Incubator Shop Reviews

Name: The Incubator Shop
Rating: 4.94

4.9 Rating 3,454 Reviews

99 %

of reviewers recommend The Incubator Shop

4.9

Based on 3,454 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Incubator Shop:

Visit The Incubator Shop for all the advice and equipment needed to successfully incubate and hatch eggs from Poultry, Reptiles and Exotic Birds!

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Email:

support@theincubatorshop.co.uk

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The Incubator Shop 5 star review on 4th September 2024

Little Urchins Hedgehog Rescue

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“really pleased with our purchase”

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Posted 4 years ago

So pleased we could help you. Thank you very much for your review. We're looking forward to helping you again in the future.

Posted 4 years ago

“Very helpful great service”

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Posted 4 years ago

It's brilliant to receive your review. Thank you so much for supporting our family business. Best wishes, Mike

Posted 4 years ago

“Excellent service and fast delivery. A lovely touch is the small packet of sweets included with orders”

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Posted 4 years ago

“Excellent once again thank you”

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Posted 4 years ago

“Used twice now with excellent service both times. Items were well packed”

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Posted 4 years ago

“Great service and well made, sturdy product. Just have to get the hens to use it , think the noise puts them off so have put a small piece of felt on the metal to quieten it a bit. Fingers crossed, had a few days now with no luck yet, only time will tell. Great idea”

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Posted 4 years ago

“I have ordered several items & all have been received on time and with a little unexpected treat which was nice. All packaged well with no problems. The only slight grievance was I needed to talk to someone on a number of occasions but due to Covid19 there was no telephone service. This was understandable to a certain degree but by July when everyone was by then, at the very least, offering support from home, I was a little disappointed to still not be able to speak to someone.”

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Posted 4 years ago

Hi Victoria, thanks so much for your feedback. I'm really pleased you got all your items on time. Please accept our apologies for the lack of telephone service at this time. Although it feels like things are back to normal, for us they're still far from it. This year demand for incubators has gone exceptionally high. Our average weekly sales this year is busier than our busiest ever week's sales in our 15 year history. It's truly unprecedented. This coupled with the small team and small office means that we're simply unable to deal with phone-calls efficiently, since we're alternating working patterns and working from home where possible. Instead, we've increased our email service and are replying to customers quicker than ever before. By doing so, we're able to serve a multiple customers at the same time, something we'd have never been able to do with a telephone service. We tried it for a while, but customers were simply hitting a telephone queue that could sometimes last hours. So although it feels like we've reduced our service, the changes we've made in the short term have allowed us to serve far more customers and help many more people than we would have been capable of doing by phone. It's also allowed our warehouse team to be fully focused on dispatching goods which is why our next-day delivery service has never been affected throughout the entire pandemic. Even our 5-working-day services are arriving within one or two days of order. I promise we're taking all feedback on board and very seriously and we'll be reviewing our contact options as the year progresses and hopefully the rules relax even more. Thanks again and best wishes, Mike, Bronti & Tony (The Incubator Shop team)

Posted 4 years ago

“Fantastic service, well made product, excellent knowledge when I asked a question. And the free love hearts was a nice surprise :D Would defiantly use the incubator shop again. Keep up the great service!”

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Posted 4 years ago

“First class service, email only because of coronavirus, I ordered the wrong incubator and it was out for delivery it was returned to The Incubator Shop with no charge to myself and a full refund was given. Many thanks Guys great service, Frank”

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Posted 4 years ago

“Very efficient service, order arrived promptly and well packaged. 🙂”

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Posted 4 years ago

It's brilliant to receive your review. Thank you so much for supporting our family business. Best wishes, Mike

Posted 4 years ago

“Order delivered promptly the next day. Price competitive. Will shop again in future.”

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Posted 4 years ago

Thank you for your review!

Posted 4 years ago

“The Maxi II Eco is a great device for beginners, 80% ish success on my first hatch! The quail loved chilling under the EcoGlow also”

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Posted 4 years ago

Thank you for your review!

Posted 4 years ago

“A pleasure to deal with this company. Kept us fully updated with the progress of our order and surpassed our expectations. Thank you all.”

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Posted 4 years ago

It's brilliant to receive your review. Thank you so much for supporting our family business. Best wishes, Mike

Posted 4 years ago

“Probably the best on line service I have ever received You are a credit to Brinsea. Loved the lollypop touch!”

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Posted 4 years ago

Thank you for your kind review - glad you liked the lolly!

Posted 4 years ago

“Diagnosed problem with Pro20, advised part required. Order arrived next day (with next day delivery) Sent link with how to fit it although I didn't really need it and got my machine back up and running very quickly. 5* to Bronti. Initial email went to their junk mail so if you don't get a reply follow it up! Can't fault service once my email was picked up”

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Posted 4 years ago

So pleased we could help you, I'll be sure to share your kind review with Bronti! We're looking forward to helping you again in the future. Best wishes, Mike

Posted 4 years ago

“Great product easy to use super fast delivery would recommend”

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Posted 4 years ago

Thank you for your review!

Posted 4 years ago

“Easy to order and recievd very quickly.”

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Posted 4 years ago

Thank you for your review!

Posted 4 years ago

“Super efficient, easy to order, fast delivery and a lovely touch of a lolly in the bag. Would absolutely use again. Thank you.”

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Posted 4 years ago

It's brilliant to receive your review. Thank you so much for supporting our family business. Best wishes, Mike

Posted 4 years ago

“very quick and responsive”

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Posted 4 years ago

Thank you for your review!

Posted 4 years ago

“Very quick delivery and well packaged.”

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Posted 4 years ago

Thank you for your review!

Posted 4 years ago

The Incubator Shop is rated 4.9 based on 3,454 reviews