The Incubator Shop Reviews

Name: The Incubator Shop
Rating: 4.94

4.9 Rating 3,454 Reviews

99 %

of reviewers recommend The Incubator Shop

4.9

Based on 3,454 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Incubator Shop:

Visit The Incubator Shop for all the advice and equipment needed to successfully incubate and hatch eggs from Poultry, Reptiles and Exotic Birds!

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Email:

support@theincubatorshop.co.uk

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The Incubator Shop 5 star review on 4th September 2024

Little Urchins Hedgehog Rescue

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“When I accidentally ordered the wrong Candler,it was no problems to return it and acquire the correct one. Excellent service and super products.”

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Posted 3 years ago

Thank you - we're so pleased to receive your kind review!

Posted 3 years ago

“Delighted I decided to shop with The incubator Shop… it’s so hard deciding if a company is reliable when you’re spending a considerable amount of money but I would definitely recommend them! The ordering was easy and although there was a small hick-up with delivery (no fault of The Incubator Shop) they were in touch with me before I even realised it was going to be an issue! Fantastic customer service, truly hard to find such good care these days. If your thinking of purchasing with this company I think you’ll be in good hands!”

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Posted 3 years ago

So pleased we could help you. Thank you very much for your review. We're looking forward to helping you again in the future. Best wishes, Bronti.

Posted 3 years ago

“Fantastic service. Thank you so much!”

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Posted 3 years ago

Thank you - we're so pleased to receive your kind review!

Posted 3 years ago

“Next day delivery, even though I missed the 2 p.m. deadline. Everything received in good condition. Faultless customer service”

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Posted 3 years ago

“Good incubator !! Only get what you pay for !got first batch in so time will tell”

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Posted 3 years ago

Thank you - we're so pleased to receive your kind review!

Posted 3 years ago

“Nice experience buying with these lot”

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Posted 3 years ago

Thank you - we're so pleased to receive your kind review!

Posted 3 years ago

“Purchased a Brinsea ChickSafe Eco Automatic Door Opener. Price was competitive, and delivery cost realistic, much better delivery cost than ordering via Amazon. Item was well packaged and arrived on time. Good communication on order acknowledgement etc. Would certainly look to this supplier again.”

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Posted 3 years ago

It's brilliant to receive your review. Thank you so much for supporting our family business. Best wishes, Bronti.

Posted 3 years ago

“The review would have been 5X but the first brooder that came was faulty, which created a serious problem for the chicks that were in the old Brinsea,the reason for getting a new brooder was my old one was changing temperature a couple of degrees,which is not ideal.Sadleydue to the new brooder being faulty the chicks stayed in old one 2 extra days and Sod’s law it shut down to 26 degrees while we were out and the chicks were very cold,my wife warmed them up with a hair dryer, I have to ask how often can I put the Anion on,ie how many time a day etc.Also I would like to again thank Tony for his customer service.could I get a reply about the Anion.”

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Posted 3 years ago

Hi Jack, thank you very much for your review and huge apologies for the faulty item you received. We can confirm that the item did have a fault in which the buttons did not work. When you reported this on Monday we responded immediately by sending a replacement which arrived with you on Tuesday. Although it’s of course very frustrating as it should have been working correctly in the first place. We’ve reported this to the manufacturer. However, please can I ask you to check your junk mail for the email regarding the Anion function. I can 100% assure you we have replied to every question and are confident you’ll find it in your junk mail, if not in your main email inbox. Best wishes, Mike, Tony & Bronti.

Posted 3 years ago

“Goods were as described and my order was received the day after even with free p+p over £50”

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Posted 3 years ago

It's brilliant to receive your review. Thank you so much for supporting our family business. Best wishes, Bronti.

Posted 3 years ago

“Wow What amazing service ordered and delivered 3 days later well packaged and an excellant product”

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Posted 3 years ago

“An excellent fast delivery and arrived safely. Perfect. I would like to say though that a phone number (I could not find one anywhere) would have helped to solve a question that needed answering. I phoned Brinsea products for a fast answer.”

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Posted 3 years ago

Thank you - we're so pleased to receive your kind review!

Posted 3 years ago

“The Incubator Shop price matches identical items & gives an additional £5 discount, which means you get the best price. Customer Services are exceptionally helpful. Ordered on Friday delivered on Saturday. A very good company to deal with.”

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Posted 3 years ago

So pleased we could help you. Thank you very much for your review. We're looking forward to helping you again in the future. Best wishes, Bronti.

Posted 3 years ago

“The Brinsea Brooder is very clever and much safer than a heat lamp.”

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Posted 3 years ago

“Excellent service, great communication and extremely helpful. A pleasure to deal with.”

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Posted 3 years ago

“Having already purchased 2 items from France. There was no import tax to pay and was delivered in a few days where as it took wks from France. I also got a bigger 8 nipple nourinou bibi which I couldn’t find in France. So all in all excellent delivery. Not along waiting time and in the uk too. Excellent”

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Posted 3 years ago

“Very good all round the”

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Posted 3 years ago

“Fantastic product ! Very easy to use and more turning the eggs for us anymore as this does it all for you. We have already filled it ready for another batch of chicks 🐣 a must buy for anyone wanting to rear young chicks 🐤”

The Incubator Shop 5 star review on 10th August 2021

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Posted 3 years ago

“Very fast, very easy. No complaints”

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Posted 3 years ago

Thank you - we're so pleased to receive your kind review!

Posted 3 years ago

“Always receive a great service and the site is easy to use.”

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Posted 3 years ago

Thank you - we're so pleased to receive your kind review!

Posted 3 years ago

“Great service. Incubator delivered really quickly. Thanks!”

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Posted 3 years ago

It's brilliant to receive your review. Thank you so much for supporting our family business. Best wishes, Bronti.

Posted 3 years ago

The Incubator Shop is rated 4.9 based on 3,454 reviews