The Incubator Shop Reviews

Name: The Incubator Shop
Rating: 4.94

4.9 Rating 3,454 Reviews

99 %

of reviewers recommend The Incubator Shop

4.9

Based on 3,454 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Incubator Shop:

Visit The Incubator Shop for all the advice and equipment needed to successfully incubate and hatch eggs from Poultry, Reptiles and Exotic Birds!

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Email:

support@theincubatorshop.co.uk

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The Incubator Shop 5 star review on 4th September 2024

Little Urchins Hedgehog Rescue

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast fast service great thank you”

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Posted 3 years ago

“Fantastic service, although everything is done via email at the moment, when my hatcher arrived it had a broken hinge due to transport, it was replaced immediately, highly recommend this company 5*”

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Posted 3 years ago

“Brilliant service and communication as usual. The membrane switch has just made my “new 20” into a new working incubator. Totally compatible with the older yellow one. Delighted.”

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Posted 3 years ago

It's brilliant to receive your review. Thank you so much for supporting our family business. Best wishes, Bronti.

Posted 3 years ago

“Brilliant swift service ! Thank you”

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Posted 3 years ago

Thank you - we're so pleased to receive your kind review!

Posted 3 years ago

“The Incubator Shop are pure excellence when it comes to customer service. Prices are very competitive. Delivery is super quick and communication about orders and deliveries is excellent. Absolutely brilliant service. Thank you to everyone at The Incubator Shop.”

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Posted 3 years ago

“My chopping and changing of delivery address was dealt with very efficiently and with good humour. My only gripe was not being able to speak to someone in person as I was concerned that my emails might not be read in time to make the changes. As it happened, my fears were unfounded. Would certainly do business with you again.”

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Posted 3 years ago

“Absolutely rubbish I want to speak to someone I think I’ve spent over £2000 and would like to speak to a person to trouble shoot about my incubator instead I have had to order every random part to get this working once it has been Solved I will be returning the incorrect items for a full refund , there is a forum online that have left seriously bad reviews about your store and your customer service I will be adding to it , I can not actually believe that no one has called me back !!”

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Posted 3 years ago

Hi Matthew, I'm really sorry for any misunderstanding. We actually emailed you back on 29 March 2021 at 3:38pm, offering to give you a call the following afternoon. Furthermore, we requested the incubator's serial number which we'll need prior to the call to ensure we have all the information available when we speak. We've at no point ignored your contacts or refused to speak to you and i'm very disappointed that you've resorted to leaving bad reviews about our small company when all we've tried to do is help you. It's also worth noting that the incubator which you are trying to repair was never actually purchased from us, so it's not a machine we're 100% familiar with. But despite that we're still discussing the case with the manufacturer so we can help you with it. Which is why we needed to liaise with you on email first, requesting serial numbers and photos so we can forward the information onto the manufacturer and provide the best advice. I would hugely appreciate it if you could revise this unfair review and allow us to help you. Kind regards, Mike, The Incubator Shop

Posted 3 years ago

“I wouldn’t go anywhere else for all my incubator needs. Brilliant service and advice.”

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Posted 3 years ago

It's brilliant to receive your review. Thank you so much for supporting our family business. Best wishes, Bronti.

Posted 3 years ago

“Excellent service Thank you”

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Posted 3 years ago

Thank you - we're so pleased to receive your kind review!

Posted 3 years ago

“Fast transaction, very good service will definitely be using again thank you.”

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Posted 3 years ago

It's brilliant to receive your review. Thank you so much for supporting our family business. Best wishes, Bronti.

Posted 3 years ago

“Easy site to use. Delivery was excellent next day delivery. Well packed and was kept up to date via email. First email was lovely and it thanked me for buying from them 💙”

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Posted 3 years ago

It's brilliant to receive your review. Thank you so much for supporting our family business. Best wishes, Bronti.

Posted 3 years ago

“Good website, easy ordering and prompt delivery.”

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Posted 3 years ago

Thank you - we're so pleased to receive your kind review!

Posted 3 years ago

“Excellent fast & effecient service, hence re using them once again”

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Posted 3 years ago

It's brilliant to receive your review. Thank you so much for supporting our family business. Best wishes, Bronti.

Posted 3 years ago

“Excellent quick service as usual, love the company everything I've bought excellent”

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Posted 3 years ago

So pleased we could help you. Thank you very much for your review. We're looking forward to helping you again in the future. Best wishes, Bronti.

Posted 3 years ago

“Good choice and on line information. Despatched as advised and arrived in good order the next day. Spot on.”

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Posted 3 years ago

“Very good service and products and quick delivery time”

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Posted 3 years ago

It's brilliant to receive your review. Thank you so much for supporting our family business. Best wishes, Bronti.

Posted 3 years ago

“I have bought an incubator from you. It arrived a couple of days ago. You ask me for a review - on an incubator - after 2 days???? The instructions were unclear - some parts appear to be called different names on different pages.”

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Posted 3 years ago

Hi Robert, I'm extremely disappointed to receive this review. I hope you will read my reply below and consider revising it to be a little fairer. To be clear, you ordered your incubator on 30th March 2021 at 3:20pm. Our cut-off time for next-day delivery is 2pm, so we dispatched the following day. We can see from the DPD tracking information that your incubator arrived at 3:37pm on Thu 01 Apr 2021... one week ago today, not 2-days ago as you suggest in your review. Despite what are still very challenging times, we still deliver incubators exactly on time and have dedicated support staff ready to answer any questions you have, or give you any help you need. You just need to ask and we'll be here to help. Furthermore, you have the right to return the item if you are unhappy with it. We'll even cover the return cost for you on this occasion if it helps you. We'd sooner have the incubator returned, rather than leave you with something you're unhappy with. The King Suro incubator you ordered is our single best-selling unit of 2021 so far and has been highly popular for the past decade. We understand the incubator completely and can give any support you need. Please email us at support@theincubatorshop.co.uk and let me know exactly how you wish to proceed and we will help you. We only ask that when the issues are resolved, you'd be willing to revise this review. Best wishes, Mike, The Incubator Shop.

Posted 3 years ago

“Ordered on line got next day delivery and was here early next morning. Well wrapped . Did have a piece missing . The grid in the middle . Contacted brinsea to get it sent and was here posted same day .”

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Posted 3 years ago

“Happy so far with incubator and fast delivery thank you!”

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Posted 3 years ago

“Very good service and swift delivery. The delivery people left it on the doirstep while we were out which wasnt ideal byt the incubator shoos service was excellent.”

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Posted 3 years ago

Thank you - we're so pleased to receive your kind review!

Posted 3 years ago

The Incubator Shop is rated 4.9 based on 3,454 reviews