The Incubator Shop Reviews

Name: The Incubator Shop
Rating: 4.94

4.9 Rating 3,481 Reviews

99 %

of reviewers recommend The Incubator Shop

4.9

Based on 3,481 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Incubator Shop:

Visit The Incubator Shop for all the advice and equipment needed to successfully incubate and hatch eggs from Poultry, Reptiles and Exotic Birds!

Visit Website

Email:

support@theincubatorshop.co.uk

Write Your review

Tell us how The Incubator Shop made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Incubator Shop 5 star review on 12th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thank you for the evaporation blocks. Sadly they don’t seem to make any difference to the problem. Humidity exceeds 55 regularly. Also the auto turning wheel has come off and is currently sitting in the bottom of the incubator under the eggs while I manually turn the eggs in their cradle. I’m disappointed in the product. My other Brinsea is great”

Helpful Report

Posted 2 years ago

Hello, thank you for your review. I am sorry to hear you are having some issues with your Incubator. This is the first we have been made aware of any issue. We'd be more then happy to help you get to both of these issues resolved. If you can send an email to sales@theincubatorshop.co.uk and include the make and model of your Incubator, along with the serial number and we can help you get this sorted as quickly as possible. Kind Regards Bronti The Incubator Shop.

Posted 2 years ago

“Delivered on time as promised”

Helpful Report

Posted 2 years ago

Thank you so much for your 5-star rating of The Incubator Shop, John! We're so glad to hear that you had a great experience with us and that your order was delivered on time as promised.

Posted 2 years ago

“Very quick delivery. Very happy with quality of product”

Helpful Report

Posted 2 years ago

Thank you so much Catherine for taking the time to leave us a 5-star rating! We're thrilled to hear that you were pleased with the very quick delivery and the quality of the product.

Posted 2 years ago

“The service is excellant”

Helpful Report

Posted 2 years ago

Thanks so much for the awesome 5-star rating David! We really appreciate your positive feedback. We're glad that you think our service is excellent. Your support means a lot to us and we hope to see you again soon!

Posted 2 years ago

“On phoning the incubator shop I explained the problem with my Rcom 50 and was assured the fault was a broken down membrane switch. I then ordered a new one which arrived two days later.I was told that there was a video on u tube explaining the procedure on replacing it which I found very useful.The machine now running how it should a big thank you the incubator shop.”

Helpful Report

Posted 2 years ago

Thank you very much Mark for your kind 5 star rating of The Incubator Shop! We are so happy your machine is now running as it should. We look forward to serving you again soon.

Posted 2 years ago

“Crazy fast delivery.”

Helpful Report

Posted 2 years ago

“Customer services of this company is second to none. So helpful and friendly.”

Helpful Report

Posted 2 years ago

“Cannot fault the service arrived ahead of forecast delivery date, packaged well and I have 12 duckling sitting under it now. Thanks”

Helpful Report

Posted 2 years ago

“I have used this retailer twice now and on both occasions have sought their advice beforehand. On both occasions they responded to my queries very promptly (within a couple of hours) enabling me to ensure I was ordering the correct item for the purpose I needed. The products have been as described and of good quality. I have been really impressed with their customer service.”

Helpful Report

Posted 2 years ago

Thank you so much for your 5 star rating of The Incubator Shop, Ian! I'm so glad to hear that you've been able to order the correct items with the help of our customer service team. I'm also very pleased that the products have met your expectations in regards to quality. We thank you for being a repeating customer, as it means a lot to us!

Posted 2 years ago

“Very impressed with how quickly I received my order. Will definitely use your services again.”

Helpful Report

Posted 2 years ago

“Good quality great incubator easy to use”

Helpful Report

Posted 2 years ago

“Very helpful and knowledgeable, clear, easy to use website, speedy delivery.”

Helpful Report

Posted 2 years ago

“The best service ever got the items in good shape good packaging, needed some advice emailed the team. And the response time was superb. Can't fault then my quail eggs are twisting and turning 😁”

Helpful Report

Posted 2 years ago

“Ordered for a relative, item arrived promptly”

Helpful Report

Posted 2 years ago

“Suro 20 incubator old but in very good order not controlling heat. After phoning all sorts of people I managed to get in touch with the Incubator Shop. Sensors for this model are no longer made and they advised a new circuit board. Other businesses just tried to sell me a new incubator. Very knowledgeable people, great service , correct advice - arrived rapidly- fitted and fired up and working again. This is a really good company.”

Helpful Report

Posted 2 years ago

Thank you for your kind review of The Incubator Shop. It's great to hear that our knowledgeable staff and fast service was able to help you get your Rcom 20 incubator back up and running and that you were able to find the correct advice here. We truly appreciate your 5 star rating!

Posted 2 years ago

“Fabulous service. Delivered super quickly. Adequate space for 4 emu eggs. Recommended.”

Helpful Report

Posted 2 years ago

“Fast delivery and a great price. Thank you”

Helpful Report

Posted 2 years ago

“Excellent service”

Helpful Report

Posted 2 years ago

“Absolutely first class service as usual. Item delivered the following day.”

Helpful Report

Posted 2 years ago

“I was really impressed with the whole process and swift delivery”

Helpful Report

Posted 2 years ago

The Incubator Shop is rated 4.9 based on 3,481 reviews