The Incubator Shop Reviews

Name: The Incubator Shop
Rating: 4.94

4.9 Rating 3,454 Reviews

99 %

of reviewers recommend The Incubator Shop

4.9

Based on 3,454 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Incubator Shop:

Visit The Incubator Shop for all the advice and equipment needed to successfully incubate and hatch eggs from Poultry, Reptiles and Exotic Birds!

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Email:

support@theincubatorshop.co.uk

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The Incubator Shop 5 star review on 4th September 2024

Little Urchins Hedgehog Rescue

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service happy with product”

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Posted 1 year ago

“Superb customer service and communication! Super fast delivery! Highly recommended!”

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Posted 1 year ago

“Excellent supply time. Good produce. would use again”

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Posted 1 year ago

“Good service, highly recommend”

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Posted 1 year ago

“The pump has stopped working wasted expensive eggs and their warranty is pathetic they has asked need to sent pump for repair waste of money not reliable”

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Posted 1 year ago

Dear Muhammad, thank you for taking the time to leave this review. Based on the information you provided, we suspected there may be an issue with the humidity pump supplied with the incubator you purchased. Although the incubator is 22 months old it is still covered by the warranty agreement. It is standard procedure in any industry to require the allegedly faulty goods covered by a warranty to be returned so they can be inspected and serviced before they are repaired or replaced. Please understand we cannot repair of replace items without them being returned first. We have kindly asked that you return the pump and the Incubator so we can test them both, and service the machine to ensure it is in full working order before you start hatching again and rectifying any issues by repairing or replacing the item if required. All are free of charge under your warranty agreement. We do not see this as an unnecessary request when all we are trying to do is resolve an issue you have reported as quickly as we can. If you have any queries regarding this process and still wish to return the incubator and pump. Please email me and I would be more than happy to assist you with the next steps. Kind Regards Bronti The Incubator Shop.

Posted 1 year ago

“Only place I would buy my supplies from.. You know you've got outstanding backup service if needed.”

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Posted 1 year ago

“Such a smooth purchasing process. I actually made two orders on the same day (because I forgot to put something in the first order!) and they combined the orders meaning I received everything at once a day or two later. Brilliant stuff!”

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Posted 1 year ago

“Brilliant , didn’t expect it to come that soon,”

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Posted 1 year ago

“Had issues with ordering but the team were very helpful and once I changed browser the issue was resolved. my item was shipped immediately and arrived very quickly in very secure packaging. would definitely recommend”

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Posted 1 year ago

“As always, supplied my Brinsea order with polite, prompt efficiency. Will continue to recommend both The Incubator Shop and Brinsea incubators at every opportunity.”

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Posted 1 year ago

“Superb company to deal with, efficient and prompt service”

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Posted 1 year ago

“I have recently bought a nebuliser from The Incubator Shop. Very easy to order and very quick delivery. Thank you.”

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Posted 1 year ago

Thank you - we're so pleased to receive your kind review!

Posted 1 year ago

“Quick and easy purchase. Delivery exceeded expectations and so nice to have a little goody bag. All items very well packed and incubator is perfect for my impending litter of 9 English znulldigs. Thank you”

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Posted 1 year ago

It's brilliant to receive your review. Thank you so much for supporting our family business. Best wishes, Bronti.

Posted 1 year ago

“Very fast efficient service. Goods as described.”

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Posted 2 years ago

“Everything very well organised and delivery very efficient Exception service Thankyou”

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Posted 2 years ago

“Excellent service always”

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Posted 2 years ago

“Had a small issue as they sent me the wrong one. Very responsive to say they will replace. And replaced immediately very good service”

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Posted 2 years ago

“Super speedy delivery. Great, good quality product. Would recommend”

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Posted 2 years ago

Thank you - we're so pleased to receive your kind review!

Posted 2 years ago

“First class customer service. Incubator came with 2 sections the same in the box instead of 2 different. Emailed on Friday correct one delivered on Monday evening. Can not fault.”

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Posted 2 years ago

Thank you - we're so pleased to receive your kind review!

Posted 2 years ago

“The detailed advice that I received in reply to my questions from Bronti at the Incubator Shop was excellent. Very, very helpful. Products arrived in a very good time, highly recommend this business!”

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Posted 2 years ago

So pleased we could help you. Thank you very much for your review. We're looking forward to helping you again in the future. Best wishes, Bronti.

Posted 2 years ago

The Incubator Shop is rated 4.9 based on 3,454 reviews