The Incubator Shop Reviews

Name: The Incubator Shop
Rating: 4.94

4.9 Rating 3,454 Reviews

99 %

of reviewers recommend The Incubator Shop

4.9

Based on 3,454 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Incubator Shop:

Visit The Incubator Shop for all the advice and equipment needed to successfully incubate and hatch eggs from Poultry, Reptiles and Exotic Birds!

Visit Website

Email:

support@theincubatorshop.co.uk

Write Your review

Tell us how The Incubator Shop made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Incubator Shop 5 star review on 4th September 2024

Little Urchins Hedgehog Rescue

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service. Ordered and delivered within 3 days. No hassle. Would recommend.”

Helpful Report

Posted 3 years ago

“No options for telephone contact! Had query regarding my order which needed resolving before shipping. Only contact option is through website, 5 days passed and still no response however item was shipped regardless.”

Helpful Report

Posted 3 years ago

Hi Peter, I'm so sorry to hear about your experience and wholeheartedly apologise for the inconvenience. You're correct that we don't offer a telephone service, but we do have a (usually) very reliable email system and typically reply to customers within an hour or two at most. But, on this occasion it looks like your email never reached us, we have since discovered an error on our website that prevented the email reaching us. Again, i am so sorry about this. For the trouble, we'd like to offer you a 50% refund on your order. I hope this is okay. But if you need another solution, please just email us at support@theincubatorshop.co.uk and we'll discuss the options. Best wishes, Mike.

Posted 3 years ago

“Very happy with products and service received. Would be 5* if we could have purchased a specific insert for duck eggs”

Helpful Report

Posted 3 years ago

It's brilliant to receive your review. Thank you so much for supporting our family business. Best wishes, Bronti.

Posted 3 years ago

“Thermometer didn't.t quite fit was too thick compared to 1 that was originalhad to adjust carve out stopper”

Helpful Report

Posted 3 years ago

“That's twice I have bought from the incubator shop and would highly recommend them also quick service at getting your goods to you”

Helpful Report

Posted 3 years ago

It's brilliant to receive your review. Thank you so much for supporting our family business. Best wishes, Bronti.

Posted 3 years ago

It's brilliant to receive your review. Thank you so much for supporting our family business. Best wishes, Bronti.

Posted 3 years ago

“The incubator arrived on the day promised. The video on YouTube was very helpful in setting everything up. The duck eggs are being moved and at the correct temperature…. so fingers are crossed!!”

Helpful Report

Posted 3 years ago

It's brilliant to receive your review. Thank you so much for supporting our family business. Best wishes, Bronti.

Posted 3 years ago

“purchased as a gift for my local hedgehog hospital so can't give an opinion of the actual use of the chick brooder & cover plates, but I do know that the hospital use the chick brooders a lot & find them invaluable. As for the transaction itself I found website fairly easy to negotiate & the process & delivery were very quick, I was kept up to date via email telling me when delivery would take place. Overall I was impressed with every aspect of the transaction.”

Helpful Report

Posted 3 years ago

So pleased we could help you. Thank you very much for your review. We're looking forward to helping you again in the future. Best wishes, Bronti.

Posted 3 years ago

“Brilliant customer service, items send same day and delivered next day. Also a good price. Will definitely use again”

Helpful Report

Posted 3 years ago

It's brilliant to receive your review. Thank you so much for supporting our family business. Best wishes, Bronti.

Posted 3 years ago

“Prompt, no fuss”

Helpful Report

Posted 3 years ago

Thank you - we're so pleased to receive your kind review!

Posted 3 years ago

“I researched the item I wanted and found The Incubator Shop . My item was the cheapest I could find . I ordered Friday afternoon and it was delivered Saturday afternoon free delivery. Would definitely recommend very happy customer”

Helpful Report

Posted 3 years ago

So pleased we could help you. Thank you very much for your review. We're looking forward to helping you again in the future. Best wishes, Bronti.

Posted 3 years ago

“Excellent easy to use website, good communication and prompt delivery”

Helpful Report

Posted 3 years ago

It's brilliant to receive your review. Thank you so much for supporting our family business. Best wishes, Bronti.

Posted 3 years ago

“Perfect service”

Helpful Report

Posted 3 years ago

Thank you - we're so pleased to receive your kind review!

Posted 3 years ago

“Outrageous postage costs to Scotland having only the £6 charge as an option even on small items.”

Helpful Report

Posted 3 years ago

Hi Anna, I'm very sorry that you're disappointed with our postage cost of £6. Whilst your item was only low-cost, it is also very fragile and requires a huge box in order to protect it from damage and ensure it arrives in one piece. The item you ordered was not a small item, it was a Comfort 50 Brooder Cover Plate which needed a box with a length longer than 61cm. If we had have sent your parcel with the Royal Mail, taking an independent trip to the local post-office, the actual cost for shipping would have been £12.12. You can see the Royal Mail prices here royalmail.com/price-finder Instead, we elected to send the parcel with DPD, as this is the route all our parcels take. Not only is this route faster, but it also costs us less as a business, with a rate of £12.00, avoiding a trip to the post-office too. We only charge our customer £6 for Northern Scottish postcodes in order to keep things fair, and keep it 'pro-rata' with the free delivery we offer throughout the nearer parts of the UK. I appreciate your point that we charge high for small item postage, but this is because there are so few small items that we supply, it's not possible to design our algorithm to have a different postal rate for small items. But, if we do see an order for something tiny, that's capable of going through a letterbox, we'll use a stamp instead, and return any excess postage paid. In your case, this wasn't true as you had a large parcel. I hope this clears things up and hopefully you can now see that our postal rates are fair and certainly not 'outrageous' as you claim in your review. We're a small business with an incredible work ethic and attention to customer service. We show our postal prices up-front and obvious before purchase, and welcome our customers to get in touch with us via our Contact Us page if they need help prior to purchase. We'll always work with you to find the best postal option for you. Best wishes, Mike The Incubator Shop

Posted 3 years ago

“Excellent delivery it come the next day like they said it would, next week I will be ordering more items from them because of the Excellent price and delivery and customer service, I recommend everyone to buy from them, keep up the good work guys”

Helpful Report

Posted 3 years ago

So pleased we could help you. Thank you very much for your review. We're looking forward to helping you again in the future. Best wishes, Bronti.

Posted 3 years ago

“Excellent service and product. Fast delivery.”

Helpful Report

Posted 3 years ago

It's brilliant to receive your review. Thank you so much for supporting our family business. Best wishes, Bronti.

Posted 3 years ago

“We're are all the rcom incubators”

Helpful Report

Posted 3 years ago

“Friendly and knowledgeable staff on the phone, a fast efficient delivery, and a good Brinsea product just what you'd expect from BRINSEA”

Helpful Report

Posted 3 years ago

Thank you - we're so pleased to receive your kind review!

Posted 3 years ago

“A fair price and speedy delivery”

Helpful Report

Posted 3 years ago

“Delighted with my purchase, received promptly. Achieved a successful hatch of a Toulouse Gosling”

Helpful Report

Posted 3 years ago

“Fabulous and prompt service. Good range of products. Would thoroughly recommend!”

Helpful Report

Posted 3 years ago

Thank you - we're so pleased to receive your kind review!

Posted 3 years ago

The Incubator Shop is rated 4.9 based on 3,454 reviews