The Incubator Shop Reviews

Name: The Incubator Shop
Rating: 4.94

4.9 Rating 3,457 Reviews

99 %

of reviewers recommend The Incubator Shop

4.9

Based on 3,457 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Incubator Shop:

Visit The Incubator Shop for all the advice and equipment needed to successfully incubate and hatch eggs from Poultry, Reptiles and Exotic Birds!

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Email:

support@theincubatorshop.co.uk

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The Incubator Shop 5 star review on 4th September 2024

Little Urchins Hedgehog Rescue

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Super speedy delivery. Great, good quality product. Would recommend”

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Posted 2 years ago

Thank you - we're so pleased to receive your kind review!

Posted 2 years ago

“First class customer service. Incubator came with 2 sections the same in the box instead of 2 different. Emailed on Friday correct one delivered on Monday evening. Can not fault.”

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Posted 2 years ago

Thank you - we're so pleased to receive your kind review!

Posted 2 years ago

“The detailed advice that I received in reply to my questions from Bronti at the Incubator Shop was excellent. Very, very helpful. Products arrived in a very good time, highly recommend this business!”

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Posted 2 years ago

So pleased we could help you. Thank you very much for your review. We're looking forward to helping you again in the future. Best wishes, Bronti.

Posted 2 years ago

“Always have excellent faultless customer service- thank you”

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Posted 2 years ago

It's brilliant to receive your review. Thank you so much for supporting our family business. Best wishes, Bronti.

Posted 2 years ago

“Very fast and smooth transaction, and the item was very well packaged. Really good customer service.”

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Posted 2 years ago

Thank you - we're so pleased to receive your kind review!

Posted 2 years ago

“Brooder has not arrived yet did think it would be sooner since I paid extra shipping”

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Posted 2 years ago

Hello and thank you for your review. I am sorry to hear you have not yet received your order. Upon looking into it further, I can see you placed your order on the 24th of August and it was dispatched the following working day with DPD to be delivered within 3 working days. Having checked the tracking it shows the order was delivered on Monday the 29th of August. I have sent you an email so we can check some details with you to ensure the order has been successfully delivered. If you don't receive this email please check your junk mail. We are always happy to help and always aim to resolve any issues as soon as possible. Best Wishes Bronti The Incubator Shop.

Posted 2 years ago

“The shop was very informative however the postage was a bit steep”

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Posted 2 years ago

“Excellent service Promo delivery Excellent product”

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Posted 2 years ago

Thank you - we're so pleased to receive your kind review!

Posted 2 years ago

“Excellent service delighted with my egg I have a double egg cup with a pot egg approx 80 yrs old and wanted a second one to finish the look in my kitchen Thank you”

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Posted 2 years ago

“Fantastic fast reliable service. Would use again and highly recommend.”

The Incubator Shop 5 star review on 17th August 2022

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Posted 2 years ago

“have used your shop for years, Excellent service & a wide range of products”

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Posted 2 years ago

“Perfect received safe and well”

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Posted 2 years ago

“Quick prompt delivery items ordered from this company excellent.”

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Posted 2 years ago

“Excellent. Quick postage. Thank you. Easy to set up. Not sure about the lollipop though 😂”

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Posted 2 years ago

“OK services no phone number I couldn't call. I think that is bad business may go directly to direct to manufacturers next time regards Andrew curtis”

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Posted 2 years ago

Hi Andrew, I'm sorry to read that you weren't entirely satisfied with your experience at The Incubator Shop. You're exactly right that we don't have an advertised phone line anymore. We used to offer a telephone service but as we're a small team, the lines were always jammed, and additionally, we would usually require photos or videos or additional details via email anyway. So we decided to move completely to email. You can contact us any time on this page; https://www.theincubatorshop.co.uk/faqs/sales-enquiries/ And we've found that the vast majority of customers prefer this service; we typically reply in less than an hour. I can see you placed your order on a Friday evening. We sent you an order confirmation and dispatched the item before 9am on Monday, as soon as we opened; with delivery scheduled for Tuesday. If there is anything more we could have done, or a question that we could have only answered on the phone, please let me know and i promise to work with you to continue to improve our service. Whilst you may wish to go directly to the manufacturer in the future, please bear in mind that they cannot dispatch anywhere near as quickly as we can and you could be waiting up to 5 days more for the arrival of the product. I hope this reply helps to demonstrate that we do read and take reviews seriously and that personalised customer service and unrivalled speed and efficiency are at the heart of everything we do. Kind regards, Mike, Bronti and The Incubator Shop team.

Posted 2 years ago

“Was great product and service but unfortunately dropped the thermometer second time i used it and broke the glass. Doh”

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Posted 2 years ago

“The shop were a great help at analysing the problem and supplied the required parts .All seem to be working well.”

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Posted 2 years ago

It's brilliant to receive your review. Thank you so much for supporting our family business. Best wishes, Bronti.

Posted 2 years ago

“Arrived in good time. Would buy from here again.”

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Posted 2 years ago

“I bought a Brinsea Ova-Easy incubator from The incubator shop 10 years ago. I was so impressed by their level of service (they helped me choose the model that was right for me) that I came back when I wanted a brooder plate. I chose a Brinsea Ecoglow Safety 1200. Here's the admission: I got carried away and ordered too many hatching eggs (and they sent extra free), So, I ordered another one...from the Incubator shop. Yet again, The Incubator shop delivered the very next day. I bought some other items too. I won't be shopping anywhere else.”

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Posted 2 years ago

“Their product technical knowledge and expertise cannot be faulted. Service provided was efficient and courteous to the extreme.”

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Posted 2 years ago

The Incubator Shop is rated 4.9 based on 3,457 reviews