The Incubator Shop Reviews

Name: The Incubator Shop
Rating: 4.94

4.9 Rating 3,464 Reviews

99 %

of reviewers recommend The Incubator Shop

4.9

Based on 3,464 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Incubator Shop:

Visit The Incubator Shop for all the advice and equipment needed to successfully incubate and hatch eggs from Poultry, Reptiles and Exotic Birds!

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Email:

support@theincubatorshop.co.uk

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The Incubator Shop 5 star review on 4th September 2024

Little Urchins Hedgehog Rescue

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a brooder kit form here 2 years ago which has served me perfectly, we currently have a batch of quail in it now. But we had an accidental hatch by the worlds most rubbish parents and desperately needed a 2nd brooder. I tried locally to get one the same day but nothing. I managed to order at the incubator shop with minutes to spare and also phoned to make sure it would arrive next day. The lady on the phone was extremely helpful and within minutes my order was dispatched and arrived very quickly and very well packaged. Really can't ask for any more than that”

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Posted 3 days ago

It's brilliant to receive your review. Thank you so much for supporting our family business. Best wishes, Bronti.

Posted 2 days ago

“Arrived in two days”

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Posted 3 days ago

“Had an issue with an incubator I purchased in 2021, contacted them this year (2025) and Bronti swiftly replied and sent me out a replacement part which solved my issue instantly. Excellent customer service from Bronti and the 3 incubators I have ordered from here have all been delivered quickly and at a very reasonable price.”

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Posted 4 days ago

So pleased we could help you. Thank you very much for your review. We're looking forward to helping you again in the future. Best wishes, Bronti.

Posted 2 days ago

“Excellent. No problems”

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Posted 1 week ago

Thank you - we're so pleased to receive your kind review!

Posted 1 week ago

“Very pleased with customer service very helpful and quick response thank you”

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Posted 2 weeks ago

It's brilliant to receive your review. Thank you so much for supporting our family business. Best wishes, Bronti.

Posted 1 week ago

“Very good service, highly recommend, parts always arrive quickly and well packaged”

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Posted 2 weeks ago

“Communication very good, delivery fast, gladly again Thank you”

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Posted 3 weeks ago

“Fast delivery. The item was exactly how described and works wonderfully for my wildlife hospital patients”

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Posted 4 weeks ago

Thank you - we're so pleased to receive your kind review!

Posted 4 weeks ago

“This organisation is a joy to work with, helpful, nothing is too much trouble and better than prompt delivery, 100% suppoprt from us. Thank you.”

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Posted 1 month ago

It's brilliant to receive your review. Thank you so much for supporting our family business. Best wishes, Tony

Posted 1 month ago

So pleased we could help you. Thank you very much for your review. We're looking forward to helping you again in the future. Best wishes Tony

Posted 1 month ago

“Excellent service, extremely fast dispatch, would highly recommend”

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Posted 2 months ago

Thank you - we're so pleased to receive your kind review!

Posted 2 months ago

“Brilliant after sales support thank you 👏”

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Posted 3 months ago

Thank you so much for your kind review. We're looking forward to helping you again in the future. Best Regards Tony

Posted 3 months ago

“Great customer service and great support”

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Posted 3 months ago

Thank you - we're so pleased to receive your kind review!

Posted 3 months ago

“Excellent customer service, thank you.”

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Posted 3 months ago

Thank you - we're so pleased to receive your kind review!

Posted 3 months ago

“I wanted a good incubator for my son for Christmas, (Brinsea Ovation 56 EX Incubator (Automatic) - With FREE EcoGlow 1200 Chick Brooder). I emailed asking which size of egg racks for peafowl eggs. Tony replied and was most helpful. In fact he went so far as to include in my order large egg racks as part of a research project for future inquiries. I placed my order at 1.30pm and received it at 8.30am the next morning, fantastic service! I will review again in the springtime when hopefully we have eggs to hatch and can confirm which size racks fit best. I'm so glad I emailed to ask advice, thank you Tony for your help. Don't hesitate to use The Incubator Shop, best price, helpful and next day delivery. Truly worth 5*****”

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Posted 3 months ago

So pleased we could help you and thank you very much for your kind review. Looking forward to helping you again in the future. Very Best Regards, Tony

Posted 3 months ago

“Cannot speak highly enough for the customer service i received, ordered items on line, shipped out straight away for next day delivery, unfortunately the courier company misplaced the item. Tony was very helpful in sorting this problem and rather than waiting to see if the courier company found the item he dispatched another one for next day delivery, it arrived by noon next day, Tony and his team kept me informed by email and phone throughout, in short, very helpful and very informative, went that extra mile to make it happen (a rareity these days!!) Thank you to all.”

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Posted 3 months ago

Thank you so much for your understanding when the courier lost your item. We both understand that things like this can and do happen occasionally, but i am pleased that we managed to sort this problem out for you so quickly. So thanks again for leaving us a kind review. Best Regards Tony

Posted 3 months ago

“Brilliant, friendly service. Goes above and beyond to help. Fast postage.”

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Posted 3 months ago

Hi Claire Thank you so much for your kind review. Very much appreciated Best Regards Tony

Posted 3 months ago

“Excellent customer service and very dependable.”

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Posted 3 months ago

Thank you - we're so pleased to receive your kind review!

Posted 3 months ago

“Great service, very helpful, great communication”

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Posted 4 months ago

“Great customer service. Above and beyond. Always happy to help and share all the knowledge they possibly have. I can’t recommend highly enough. I will definitely be back to this store. Very professional and knowledgeable. Thanks a million. M”

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Posted 4 months ago

“200% recommended. I've bought incubators and parts from this company over many years and they are excellent. Responsive and friendly. Last week I ordered an incorrect part from them and the replacement was with me almost instantly”

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Posted 4 months ago

The Incubator Shop is rated 4.9 based on 3,464 reviews