The Incubator Shop Reviews

Name: The Incubator Shop
Rating: 4.94

4.9 Rating 3,454 Reviews

99 %

of reviewers recommend The Incubator Shop

4.9

Based on 3,454 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Incubator Shop:

Visit The Incubator Shop for all the advice and equipment needed to successfully incubate and hatch eggs from Poultry, Reptiles and Exotic Birds!

Visit Website

Email:

support@theincubatorshop.co.uk

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The Incubator Shop 5 star review on 4th September 2024

Little Urchins Hedgehog Rescue

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant after sales support thank you 👏”

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Posted 1 week ago

Thank you so much for your kind review. We're looking forward to helping you again in the future. Best Regards Tony

Posted 1 week ago

“Great customer service and great support”

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Posted 2 weeks ago

Thank you - we're so pleased to receive your kind review!

Posted 2 weeks ago

“Excellent customer service, thank you.”

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Posted 2 weeks ago

Thank you - we're so pleased to receive your kind review!

Posted 2 weeks ago

“I wanted a good incubator for my son for Christmas, (Brinsea Ovation 56 EX Incubator (Automatic) - With FREE EcoGlow 1200 Chick Brooder). I emailed asking which size of egg racks for peafowl eggs. Tony replied and was most helpful. In fact he went so far as to include in my order large egg racks as part of a research project for future inquiries. I placed my order at 1.30pm and received it at 8.30am the next morning, fantastic service! I will review again in the springtime when hopefully we have eggs to hatch and can confirm which size racks fit best. I'm so glad I emailed to ask advice, thank you Tony for your help. Don't hesitate to use The Incubator Shop, best price, helpful and next day delivery. Truly worth 5*****”

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Posted 2 weeks ago

So pleased we could help you and thank you very much for your kind review. Looking forward to helping you again in the future. Very Best Regards, Tony

Posted 2 weeks ago

“Cannot speak highly enough for the customer service i received, ordered items on line, shipped out straight away for next day delivery, unfortunately the courier company misplaced the item. Tony was very helpful in sorting this problem and rather than waiting to see if the courier company found the item he dispatched another one for next day delivery, it arrived by noon next day, Tony and his team kept me informed by email and phone throughout, in short, very helpful and very informative, went that extra mile to make it happen (a rareity these days!!) Thank you to all.”

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Posted 2 weeks ago

Thank you so much for your understanding when the courier lost your item. We both understand that things like this can and do happen occasionally, but i am pleased that we managed to sort this problem out for you so quickly. So thanks again for leaving us a kind review. Best Regards Tony

Posted 2 weeks ago

“Brilliant, friendly service. Goes above and beyond to help. Fast postage.”

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Posted 3 weeks ago

Hi Claire Thank you so much for your kind review. Very much appreciated Best Regards Tony

Posted 3 weeks ago

“Excellent customer service and very dependable.”

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Posted 4 weeks ago

Thank you - we're so pleased to receive your kind review!

Posted 4 weeks ago

“Great service, very helpful, great communication”

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Posted 1 month ago

“Great customer service. Above and beyond. Always happy to help and share all the knowledge they possibly have. I can’t recommend highly enough. I will definitely be back to this store. Very professional and knowledgeable. Thanks a million. M”

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Posted 1 month ago

“200% recommended. I've bought incubators and parts from this company over many years and they are excellent. Responsive and friendly. Last week I ordered an incorrect part from them and the replacement was with me almost instantly”

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Posted 1 month ago

“Super fast delivery”

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Posted 1 month ago

“The incubator arrived in record time and the staff whrere excellent at helping me get it up and running 5 stars all round for the company and incubator”

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Posted 2 months ago

“Verry good all was helpfully Relly please we this incubater love it works from phone ! 🐣🐣”

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Posted 2 months ago

“very happy with my order, the delivery was extremely fast, items very well packed.”

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Posted 2 months ago

Thank you - we're so pleased to receive your kind review!

Posted 2 months ago

“The opening/closing door is invaluable for keeping chickens safe. If we’re away on holiday we don’t need to rely on anyone forgetting to let hens out or close them in at night. The delivery was amazingly fast. Thank you”

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Posted 2 months ago

“Excellent customer service, very helpful and great communication. Great prices”

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Posted 2 months ago

“Great service”

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Posted 3 months ago

“Ordered 0745 15th July, dispatched 0820, arrived following day perfectly packaged. !5th being the morning after the European cup final, speaks volumes. Have been dealing with Bronti and her team for the last five years and always the same, 100% professional, nothing being too much trouble.”

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Posted 3 months ago

“It was more expensive than other sites but it was a guaranteed delivery next day, which it was. So worth paying extra for. Plug was just what I needed.”

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Posted 3 months ago

“It's the second one I have bought and I know they really work fine the reason I bought this one is i have mislaid my 12volt adapter that came with it so I am wondering could you supply me with another 12 volt adapter if you let me know”

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Posted 4 months ago

Thank you for your review! We have sent you an email regarding the power adaptor. If you don't receive it right away please check your junk mail. If you have any queries in the future, please contact us via the help and contact centre our website - https://www.theincubatorshop.co.uk/faqs/sales-enquiries/ Thank you, The Incubator Shop.

Posted 4 months ago

The Incubator Shop is rated 4.9 based on 3,454 reviews