The heating oil club Reviews

Name: The heating oil club
Address: Le Phare, High Street, Yelvertoft, Northants
Rating: 4.76

4.8 Rating 2,741 Reviews

96 %

of reviewers recommend The heating oil club

Company Reviews

Metrics

Info

4.8

Based on 2,741 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The heating oil club:

The heating oil club: bulk-buying fuel to keep heating oil prices down. Get an instant quote online.

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Anonymous

Anonymous // 01/01/2019

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“competitive price”

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“Oil arrived as and when as stated. Very pleasant driver. Perfect.”

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Great comments - for us and our suppliers, thank you!

“Our oil arrived efficiently, with no hassle and at a competitive price.”

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“Best prices always!”

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What can we say? Thanks - do please recommend us.

“Hassle free to buy oil at Competitive prices”

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“Everything went wrong, ordered on Tuesday before Christmas, was advised on the Friday that delivery was for 27th Dec. Rang on 27th was told 28th, rang on 28th was advised 'will look into it and call back' on callback I was advised January 2nd, on the 29th I called and requested to speak with manager, call was disconnected, I rang back, advisor told me again 2nd January but could not guarantee it advised me to call back next day when the routes were done, I called back, they were closed!!! Delivery did arrive on 2nd but the whole experience ensures that I never use this supplier again.”

Helpful Report

Hello Melanie, I’m sorry that you experienced some problems with your recent order and also that you felt you had to respond via the Reviews site without contacting us first. We do like to be impartial so we give everyone a chance to comment, which helps give a balanced view. However, you did not contact us during the period between order and delivery and consequently, we were not aware of your problems. If we had been, we could have resolved them. Contacting the supplier directly may not have been the best solution in this case. We would like another chance and having spoken with our suppliers, they have offered a credit of £25.00 from your next order, should you wish to try us again. Again, please accept my apologies. Mark.

“My God, Where do I start? I filled in my details for a delivery on Christmas morning. The level was so low that I reduced to house thermostat to 15 Celsius, and I was still switching heating off throughout the day. Me and the girls have never been colder in our entire lives. I imagined the movie “Gone with the wind” where Scarlet says “As God is my witness, ... ... I’m never going to be “cold” again.” I was about to write to the company to explain that I need an express delivery (not the estimate 09/01/2018), but Christmas and Boxing Day were both Bank Holidays. The delivery arrived on Friday 29th of December 2017, and we had a happy entering into New Year, surrounded with heat and incredibly hot bubble baths. Now, as God is my witness, I’ll never be cold again, or my girls, and I will always use The Heating Oil Club. Millions of thanks and a Happy New Warm 2018.”

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Well, what a wonderful response! I particularly like the quote from 'Gone with the wind' - brilliant stuff! Thanks so much, it really helps us and our suppliers when people respond. Please do recommend us.

“Good price and prompt service - what more could you wish for?”

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These are our watchwords - price and service! Thank you.

“Good price, quick response to queries. You need a review section on what THOC could do better. Otherwise this is a biased, incomplete review process.”

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OK, we will take that on board - if you have any specifics, we'd love to hear from you and you can email us via our web site. Thanks for the positivity though, it's appreciated.

“Oil arrived a day early than original date quoted, very pleased as was over Xmas period. Will order again.”

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Lovely, we will look forward to helping again - please recommend us to others, thanks.

“Good price, kept in touch regarding delivery, delivered on time by a very pleasant delivery man (from Certas).”

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Great review, thanks - we will share with the supplier also.

“Your confirmation of order and delivery I found in my Spam inbox. Taking payment 2weeks in advance of delivery was very odd business practice.”

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Hello Norman, we can't do much about your spam filters - adding us as a safe sender will help though. As for payment, I'm not aware of many online suppliers 9of anything) who let you pay after delivery, do you?

“The first time I used the service of the Oil Club, I saved money on heating oil, got my delivery without any problems and we are staying warm this Winter. Now that makes me Happy. Thank you, The Oil Club !”

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Great stuff, we will add making people happy to our list along with great prices and service! thanks so much, its appreciated.

“I always get about 4 quotes for my oil and every time I get the best from heating oil club .. easy to order and I get an email the day before delivery and a txt when it’s on it’s way... great service”

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thanks so much, that really is good to hear. Please tell others of your experience, thank you.

“Usually the price is the best you’ll find but communication is lacking. An email to give you a delivery date would give you 5 stars.”

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I'm glad that the prices are good, hopefully the service too. We do always send an email with a deliver by date on every order. If our members require more, we arrange a call on the day before - we can do that for you also if required. Thanks for a generally very positive review.

“So glad I found the Heating Club. I saved about £60 over Boilerjuice and delivery was quick. Will definitely be using in future.”

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That is wonderful to hear Diane, always nice when our members get really meaningful savings. Thank you.

“First time of using THOC - very keen price, came from a local supplier I'd used before, delivery carried out within dates stated. I will certainly be contacting them next time I'm ready to order.”

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“Great value oil and arrived quicker than first thought”

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“Good efficient service. Only snag was the oil was delivered a week before given date. It was lucky I was in and able to unlock garage for driver, as tank is sited inside.”

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“FAIR PRICE DELIVER ON TIME”

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The heating oil club is rated 4.8 based on 2,741 reviews