The heating oil club Reviews

Name: The heating oil club
Address: Le Phare, High Street, Yelvertoft, Northants
Rating: 4.76

4.8 Rating 2,741 Reviews

96 %

of reviewers recommend The heating oil club

Company Reviews

Metrics

Info

4.8

Based on 2,741 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The heating oil club:

The heating oil club: bulk-buying fuel to keep heating oil prices down. Get an instant quote online.

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Anonymous

Anonymous // 01/01/2019

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“Having used the heating oil club previously I was happy to do so again. The order went through smoothly, I received the confirmation of purchase and then one stating delivery would be on or around the 1st of February. On the 26th of January the delivery was made. Problem is that the gate was locked and so was the tank. What my partner found was the gate lock was broken and the lids forced off the oil tank. When I contacted the delivery company I was basically called a liar. They came and fixed the lock and saw the damage on the oil tank, but no apologies. Disgraceful customer service.”

Helpful Report

As you know, we were unaware of this issue until sometime after the event. An enquiry has been started and the supplier has been tasked with giving results of a full investigation into what actually happened, once received we will publish here. Again, my apologies for any inconvenience. Mark.

“Good Value Very good customer Service”

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Thank you Robert, great to hear. Please recommend us to friends and neighbours. Mark.

“The best price and an excellent service”

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Thanks Donald, exactly what we like to hear! Glad we are getting it right for our members. Mark.

“An easy hassle free process. No need to message about phoning 3 or 4 suppliers as the best price (and I did check before submitting my 1st order) is there for you already on screen! The delivery was on time, and the communication from ordering to delivery kept me informed...Couldn't ask for any more really. 10/10”

Helpful Report

Wonderful response, thanks so much - this sums up exactly what the heating oil club is all about! Please share your experience. Mark.

“Prices are always very competitive. Ordering is easy and oil deliveries are prompt.”

Helpful Report

Thanks for responding Christopher, really good to hear. Mark.

“by way the cheapest quote - and delivered in timely manner by a local supplier we know.”

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Perfect, the ethos of the club summed up! Thanks. Mark.

“Good service. Plus unbeatable prices”

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Thanks David, this is exactly what we like to hear! Mark.

“This was my first oil purchase since buying a park home and the oil heating club found me a really good deal compared to the major online supply companies. All in all at this time I'm very happy. I've passed your details on to one of my plumber who I know has also used you.”

Helpful Report

Great stuff Neil,and thanks also for the referral, many new members come to us this way. Thank you. Mark.

“Good saving on all local companies, oil delivered two days early. Great service thanks Mark.”

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It's a real pleasure, please tell others about the experience. Thanks for responding. Mark.

“Good price, delivery and personable delivery man”

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Thank you Simon for the positive reply, all great new Song! Please recommend us. Mark.

“The whole procedure was really simple, and the most important thing was that i made a great saving compared to my usual supplier!.”

Helpful Report

Thanks for the reply, great savings are a big part of what we try to achieve! Regards, Mark.

“We have just started using the heating club and found it very good prices with a saving of £30-£40 very good delivery service we are definitely will stay with them for future ordering”

Helpful Report

Thanks Michael, great stuff and good to hear you'll be back! Mark.

“good ordering but took long delivery as I was out of oil and put it on my order but wasn't any quicker than normal...had to wait 7 days”

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Glad the experience was mostly a good one, deliveries at peak times can extend sadly. Thanks very much for responding. Mark.

“Great price easy ordering delivered perfectly and on time.”

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Thanks Peter, excellent review - please share your experience. Mark.

“A painless process to order heating oil!”

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Thanks for the very positive review, painless is really good! Regards, Mark.

“Easy process and really good price”

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Easy to use and good prices, brilliant! Thanks. Mark.

“Good service.”

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Thanks David, these are our watch words! Mark.

“It was aficient service saved us 4ppl, delivery driver very friendly. One miner negative we were not informed delivery date. (Side gate and tank locked when not at home)”

Helpful Report

Great to hear about the savings and service, we've amend your account details now to ensure that in future the supplier contacts you the day before delivery. Thanks, Mark.

“good service all round , pricing very competitive”

Helpful Report

Thanks Brendan, excellent to hear. Regards, Mark.

“Ordering process was easy. Confirmation came through in the timescale indicated. Price was below the average price at that time. Oil was delivered on the correct day. All in all a very good, competitive service.”

Helpful Report

The heating oil club is rated 4.8 based on 2,741 reviews