The heating oil club Reviews

Name: The heating oil club
Address: Le Phare, High Street, Yelvertoft, Northants
Rating: 4.76

4.8 Rating 2,741 Reviews

96 %

of reviewers recommend The heating oil club

Company Reviews

Metrics

Info

4.8

Based on 2,741 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The heating oil club:

The heating oil club: bulk-buying fuel to keep heating oil prices down. Get an instant quote online.

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Anonymous

Anonymous // 01/01/2019

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“Low price and quick delivery.”

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“Great service, oil arrived before date due with a pleasant and polite driver”

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“Very quick delivery and also cheaper per litre than Direct Oil.”

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“10/10 Service”

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“fantastic recomend you every time”

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“great price/quick delivery - recomended”

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“Very good service and would certainly recommend over close comparisons i.e. BoilerJuice. You get better service here and still very good prices. Oil delivery service was also excellent.”

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Hi Martyn, All very good to hear - thank you and yes, please do recommend us. Regards, Mark.

“right price ,good service,all queries swiftly and satisfactorily answered,and a cheerful delivery driver.”

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Lovely review, thanks very much. Please recommend us. Mark.

“I have been using the heat6ing club for nearly 2 years and found them exceptional. I occassionly check against oil companies to ensure value and find the club second to none.”

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Thanks very much Bill, glad to have you on board as a member of the club! Mark.

“It was cheaper than Affinity which was the group I used previously and I still got the same service.”

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Thanks for responding Carol, do please tell others of your experience. Mark.

“First time using the Heating Oil Club and they were great! Easy to use website, very competitive prices and quick delivery. Had emails to keep me informed of when my oil was going to be delivered, would defiantly use them again.”

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That's lovely to hear, thanks for taking the time out to respond. Mark.

“I was very pleased with the price of the oil. I could keep an eye on what was happening regarding delivery on their website, in fact it came 2 days early. The delivery man was very helpful and I would definitely do business with them in the future.”

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Thanks so much, good to hear that both we and our suppliers are getting things right for our members. Mark.

“Order arrived very quickly, and was cheaper than anywhere else. Quick and curtious service, thank you.”

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Thanks Alexander for that review, it's greatly appreciated. Please share your experience to help us grow our membership. Thanks again. Mark.

“Two e-mails sent asking why the price paid was different to what was taken by the oil company. NO REPLY!”

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Hello Colin, This is a very unfair review as we responded to you twice, see below. The difference in price, for the record, is the 2.00 pence per litre which is charged by all suppliers for Aga additive, which you requested. It is clearly shown in our FAQ's that this is charged in addition when ordering. It is possible that you have previously marked one of our emails as spam, which will prevent others reaching you. If you add; noreply@theheatingoilclub.co.uk - to your safe senders, that will help. Below is a copy of the emails we sent responding to your questions. Thank you. Mark. Hello Colin. I already came back to you on this yesterday explaining that the difference relates to Aga additive, see below. Mark. Hello Colin, At the ppl quoted plus VAT @ 5% your estimate is correct. However you have asked for an Aga additive and that adds 2.00 ppl so the cost is correct. Hope that explains things. Thanks, Mark. The Heating Oil Club

“I don't have to wait more than a few days to receive my oil order. And I am very pleased with the lowest prices. A very satisfied customer!”

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Brilliant, great review - thank you. Mark.

“Slightly better oil prices and faster delivery from placing order”

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Lovely stuff Richard, thanks very much for responding. Mark.

“Very good price, easy ordering process, prompt delivery and kept in the loop the whole time - recommended”

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Thanks for your response and great review, really appreciated! Mark.

“I'm really not good at changing suppliers and had used the same oil company for years. It was only due to their shocking service last time that I did something about it. I found your service easy, quick, efficient and priced competitively. I should have changed ages ago but glad I found you.”

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Brilliant news, thanks for joining us and thanks for the review. Please do share your experience! Mark.

“In the FAQ's a question was posted on what to do if you wanted your tank filled up and not just a set number of litres. The reply said to put in the comments when ordering that you need to say 'Fill tank' I did this but when delivery arrived the driver informed me that he was not able to do this and that they were only able to supply the exact amount on the order. I then send an email to heating oil club via the contact us on the web site to inform them of this issue. To date no-one has responded. No impressed and definitely not a was to keep customers.”

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Hello Dave, thanks for responding. Your comment about our FAQ is correct but as I clarified in my email response to you, which was sent the same day that you enquired about this (see below) they will 'fill tank' but only within the parameters of what you have ordered. This is because there is no mechanism to take an additional payment after the first order (due to all payments being encrypted via a secure server) without sending a secondary invoice, which creates a significant burden and can cause debt issues for our suppliers. Here is a copy of the explanation that I sent to you on February 14th. HelloDave, It does say that they will fill the tank but also says put in a rough estimate of volume that will allow the driver to do so; Yes, we just need you to give us a rough idea of how much oil you need so that we can reserve you some space on the tanker. To get us to fill up your tank just enter the rough amount you need when you order and enter “Fill tank” in the “Special delivery instructions” section. Our suppliers won't top up as they can only take payment on the amount ordered and consequently, topping up creates quite an administrative burden. Thanks, Mark. The Heating Oil Club

“Quick easy cheap”

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Nutshell response, thanks! Please recommend us. Mark.

The heating oil club is rated 4.8 based on 2,741 reviews