The heating oil club Reviews

Name: The heating oil club
Address: Le Phare, High Street, Yelvertoft, Northants
Rating: 4.76

4.8 Rating 2,741 Reviews

96 %

of reviewers recommend The heating oil club

Company Reviews

Metrics

Info

4.8

Based on 2,741 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The heating oil club:

The heating oil club: bulk-buying fuel to keep heating oil prices down. Get an instant quote online.

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Anonymous

Anonymous // 01/01/2019

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“I always shop around for the best price when buying oil and surprise surprise I always end up buying from the heating club. Nothing more to say really.”

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“Right price and right time. Delivery driver cheerful and helpful.”

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“Was the best price and was impressed by a prompt service too, well within the estimated time given.”

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“I have been ordering oil through the Heating Oil Club for a number of years without problem but this latest order I had problems with the delivery company and Mark at the heating oil club could not have been more helpful and sorted it out for me when I could not get any answers from the company. I am very grateful.”

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“Excellent service”

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“I find using the heating oil club for getting the best prices for oil essential for myself in North Yorkshire as I am rural in Pateley bridge”

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“In times when pennies are tight, I did shop around for quotes online but The Heating Oil Club still came out cheapest, and with quickest delivery time :)”

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“Prompt delivery. Helpful driver”

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“Excellent service. Oil was the best price and delivered within a few days . I will use them again . Anne”

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“A great service always very helpful oil arrived within one week”

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“Good service, which would have been 5 Star if the supplier (Certas Energy) had included the delivery details written in my order request to The Heating Oil Club (THOC) to the delivery driver. It was not a major problem, but the delivery arrived without prior notification several days before the suggested delivery date at approximately 08.30 on a workday morning, partially blocking access within the small housing development we live in. This was not ideal as neighbours sought to head out to work, school and nursery run etc. This was soon sorted with some vehicle marhalling and the driver was very accommodating. He advised me that the biggest issue in his job is the lack of information he receives from his despatch about customer-specific instructions, he told me that Certas had recently surveyed their drivers, who all said the same thing. He then showed me the delivery instruction note he had received for my delivery, explaining that Certas has a small letter characters limit for the delivery details provided to the driver, the result of this being that about two-thirds of what I had written in my delivery instructions to THOC, were not included on the driver's delivery note. The Driver said this was the bane of his and his colleagues' jobs, which he clearly enjoyed doing, as he had been happily delivering oil in this area of Norfolk for over 25 years. Hence this is not a criticism of either THOC or Certas, just an observation that the delivery instructions written on an order to THOC should be repeated exactly on the delivery instructions provided to the delivery driver. This may require coordination between THOC and your Heating Oil suppliers in respect of letter character count. Sort that out and you will certainly provide a 5-Star service.”

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“I am a member of the local "Oil Club" serving surrounding villages and get a weekly price from them. However, with The Heating Oil Club, i can get a quote every working day. Almost always, THOC price is better than those of comparison sites such as Boilerjuice. My most recent order turned up only a couple of days after i ordered it and i was expecting to wait a couple of weeks. All in all very good service.”

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“5 star price and service. I regularly do price checks on all ordering sites when i need a top up - only sensible thing to do when the price is so high. The Heating Oil Club comes up trumps every time. Delivery is from recognised suppliers, and is always either on the day they quote, or earlier. No problems with ordering on the site.”

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“I have found their quotes as good as or better than I can find with no extras as per Beatle Juice. Oil came the next day which was a surprise. Great service.”

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“I've been using THOC for several years now after discovering the rip-off tendencies of the major competitor. I still tend to compare prices, but usually save the best part of £50 on each order by using THOC. Delivery is usually within the timeframe indicated when ordering. Very pleased with the service on each occasion.”

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“First time I have used this but it was really straight forward delivery was really quick and it was a really good price thank you”

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“The service I have received on the many occasions I have used The Heating Oil Club has always been excellent. Very prompt delivery and always a good price compared to other similar suppliers.”

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“Not only did I get a good price for my oil, but it was also delivered by an efficient and professional person. The delivery was delayed by a few days but I was advised in good time. I have no complaints whatsoever.”

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“I have used the Heating oil Club for several years, and find that their prices are always competitive, especially in recent months, when prices have been volatile. Delivery is always on time, from drivers who respect our property and are friendly and helpful.”

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“Just would have been good to have a text message saying date and time of delivery. Otherwise excellent and wonderfully quick service.”

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The heating oil club is rated 4.8 based on 2,741 reviews