The heating oil club Reviews

Name: The heating oil club
Address: Le Phare, High Street, Yelvertoft, Northants
Rating: 4.76

4.8 Rating 2,741 Reviews

96 %

of reviewers recommend The heating oil club

Company Reviews

Metrics

Info

4.8

Based on 2,741 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The heating oil club:

The heating oil club: bulk-buying fuel to keep heating oil prices down. Get an instant quote online.

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Anonymous

Anonymous // 01/01/2019

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“It delivered an easy, reliable and efficient service.”

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Thanks for this, great review. Mark.

“easy to use website, good communication and efficient service”

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Wonderful stuff, thanks for the review. Mark.

“Cheaper oil & delivery as advised”

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Thank you, nice review. Mark.

“Helpful staff. Delivered when promised. Competitive price. Will use again”

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Brilliant stuff covering most of what we try to achieve, thank you! Mark.

“Very happy with this service you know how much you are getting and how much it costs. Would recommend this to everyone.”

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Really good to hear Dianer - please do recommend us! Thanks, Mark.

“Very easy to order. Delivery made even though we had heavy snowfall. Very good price”

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THat's great - thanks very much for taking the time to review. Mark.

“Prices were the best and coupled with a short delivery time made my choice very simple Would recommend and use again without doubt”

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Fantastic review Laurence, thank you and do please recommend us to others. Mark.

“Excellent price and service, thank you.”

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Our pleasure, thank you for responding to the review request. Mark.

“Excellent price. Fast delivery.”

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Excellent and fast review- thanks! Mark.

“The delivery was on time and at a price that was very competitive. The delivery driver was polite and went about his business in a professional manner”

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Thanks for this John, always good to hear good things about the suppliers very hard working drivers. Mark.

“I was a little worried at first,because I had to make payment before delivery. But was really impressed at the speedy delivery, but the driver did not have the full 500 litres he put what he had into the tank and promised to deliver the rest in 2 days. Well true to his word 2 days later he returned with the rest of the oil. Will defiantly be using the heating oil club for my next order.”

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Lovely to read your review Gillian, thank you. Mark.

“Best price”

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“Always reliable service.”

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Great to hear Reg, thank you so much. Mark.

“excellent price and v good service”

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Brilliant and concise, thanks! Mark.

“Very good value for money and efficent delivery. Could only be improved by a quicker delivery time: estimated nearly three weeks but arrived in two so not much use for emergency shortages. Would also have been helpful to let us know when they were going to deliver. Minor quibbles maybe and made up by the good price.”

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Thanks for the review Peter, it's appreciated. Under normal circumstances we deliver within 5 days but we've been in a period of exceptional circumstances for around 6 weeks now with high demand and bad weather. I think the key for all of our members is to order well in advance - summer and autumn are always good times. Thanks, Mark.

“The ordering system was not complicated.”

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“I had to call this company every day to get updates. My order was placed on the understanding of next day delivery howeve delivery actually occurred 9 days later even though I had by then run out of oil and had two small kids. Terrible service”

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This is an interesting review on a number of points. Firstly we do not offer next day delivery, we never have though we do often manage it during normal times, i.e. not in the busiest time of winter. Also, we are predominantly an online community and virtually all of our communications are via the internet or email, we never received a call from you, our suppliers have no record of any calls either. Mark.

“Price, service, delivery time. Brill”

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Thanks for the review. Brill - we'll take that! Mark.

“Good service and price it took. longer to deliver so glad I had a few litres in the tank when ordered”

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Yes, always best to order with enough left to see you through, especially in really busy winter periods. Thanks for the review, appreciated. Mark.

“Awesome pricing. Longer lead time however.”

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Thanks for the note, we really are trying to maintain a flat, competitive pricing structure. Lead times have been a bit longer due to very high demand and bad weather but all of our suppliers are doing well to catch up. Thanks, Mark.

The heating oil club is rated 4.8 based on 2,741 reviews