The heating oil club Reviews

Name: The heating oil club
Address: Le Phare, High Street, Yelvertoft, Northants
Rating: 4.76

4.8 Rating 2,741 Reviews

96 %

of reviewers recommend The heating oil club

Company Reviews

Metrics

Info

4.8

Based on 2,741 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The heating oil club:

The heating oil club: bulk-buying fuel to keep heating oil prices down. Get an instant quote online.

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Anonymous

Anonymous // 01/01/2019

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“I recently purchased oil from the Heating Oil Club for the first time and found them to be very competitive with a reasonable delivery period. Would definitively purchase again from the Club and would thoroughly recommend them to Others.”

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“My problem wasn't sorted out via email. You need a tel number and someone to answer it. I didn't know if my order had been accepted or not so got oil from another company. Then yours turned up unexpectedly at 7am 2 weeks later & I had to tell him tank was already full. Otherwise club excellent!.”

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“I have used the heating oil club many times the prices are always competative, the online ordering is very easy and communication is excellent always delivered without problem.”

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“Consistently among the cheapest.”

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“easy access, excellent service, prompt delivery, unbeatable prices, i do not hesitate to recommend you to my friends and family.”

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“Oil delivered before date stated , driver very helpful and at a very good price”

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“I am very pleased with the service from the heating oil club. They gave me a good price and a realistic delivery time, although the oil was delivered earlier than expected which was great.”

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“Excellent service, I'll definitely use again.”

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“Great,quick,wonderful service”

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“I am new to oil heating but found the heating oil club online. Brilliant. I order and pay and get instant notification of my order and within a couple of days I get an estimated date of delivery. Prices are always competitive. Will always use them.”

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“If you want the best deal and advice then in my opinion you will not go far wrong with the Oil Club.I have always been more than satisfied with the with service provided. Thank you Mark for all your help. Graham Tandy. Norfolk.”

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“We have been using The heating oil club and are very pleased with service and prices”

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“We bought oil at a very good price, and were worried we might run out towards the end of the delivery window, but the Club stepped in and all was well. We are very happy customers.”

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“Good website and always very competitive”

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“Great price on fuel. Understand we are in tough times but when you waited for fuel for a month and after due date passes by a week I just got the response of "you will get it when you get it" when contacting. If you cant keep the deal, dont make the promise.”

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Thank you for responding to our survey request, I'd like to set the record straight on a few points though. We were very clear about the reasons for the delay, high demand, staff and driver shortages coupled with the need to service those identified "at risk", NHS staff, frontline and key workers. At no point did we say: "you will get it when you get it" - you did however suggest that on your email to us. Unfortunately, during such an unprecedented time, running out of fuel alone was not enough to promote your delivery to a slot ahead of those mentioned. In fairness, you were dissatisfied from the outset and although our suppliers did not update you as they should have, we were swift in our own communications and efforts to resolve things once we knew that you had run out of oil.

“These guys consistently have the best prices and you don’t have to wait too long for a delivery either! Highly recommend! 😁”

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“Hi, I have used the heating oil club about five times now , and the prices and service have been first class. I have recommended to friends and they have been delighted also, so keep up the good work guys. Regards Thoma Turton”

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“Excellent site, easy to use and great value. I will be back!”

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“Excellent service and very competitive prices.”

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“I cannot complain at all about this company. Always show the best prices and great delivery times. Always respond to any queries over email. Can't speak more highly of this company!”

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The heating oil club is rated 4.8 based on 2,741 reviews