The heating oil club Reviews

Name: The heating oil club
Address: Le Phare, High Street, Yelvertoft, Northants
Rating: 4.76

4.8 Rating 2,741 Reviews

96 %

of reviewers recommend The heating oil club

Company Reviews

Metrics

Info

4.8

Based on 2,741 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The heating oil club:

The heating oil club: bulk-buying fuel to keep heating oil prices down. Get an instant quote online.

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Anonymous

Anonymous // 01/01/2019

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“it was the first time I had used the heating club, but they quoted the cheapest price I could find and also estimated delivery was accurate and delivery date as expected”

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“Delivery within the time specified. 4p per litre cheaper than everywhere else.”

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“A penny cheaper per litre than the other club I use and arrived 2 days before estimated delivery date”

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“Although I asked to be alerted, there was no prior warning of the exact day of delivery.”

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“After checking with a few other heating oil clubs, the oil club came in with the best price. Oil was quickly dispatched within days of ordering. Unfortunately my oil was delivered into a neighbours tank. This was an error of the delivery company and not down to the oil club. After a few calls / emails i received my delivery. Oil is competitively priced and communication was good. Will use again if price is right.”

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“Easy to access quote, no-nonsense ordering, reasonable delivery time and the best price by a ;long way. Good work!”

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Thanks Peter, great review and much appreciated! Mark.

“Great price, delivery at time stated, thank you.”

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Our pleasure, thanks for responding to our survey. Please recommend us to others. Mark.

“We were very pleased with the price but were a bit unhappy about the passage of time from ordering to delivering of the oil. We are both over 80 and disabled so were getting very worried when delivery didn't happen. Had we been caught with a scam!! Also e-mails were not answered. In future we will have to allow for a longer delay in delivery. The driver was very polite and helpful and to our surprise was working on a Saturday.”

Helpful Report

Hello Victor, I'm glad that this was for the most part a great experience for you. I would just say that your comment regarding emails is a little inaccurate as we responded to you 5 times by email. I would also point out that the delivery was indeed made on a Saturday and was on schedule. Thanks for supporting the heating oil club. Mark.

“You done what you said, and when.”

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Thanks Richard, short and to the point! Mark.

“Did what they said they would do when they said they would do it”

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Excellent review Mike, thanks you - please share your experience! Mark.

“Competitive quote: easy ordering: quick response to an e-mailed query: early delivery (3 days after order); all-in-all an excellent service”

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Thanks Christopher, good to hear we are getting things right for our members. Mark.

“Best price, easy to use site. rapid delivery. wots not to like!”

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Wonderful review, we couldn't have put it better! Thanks, Mark.

“Delivered within the stated time. This was our first ever oil order and nobody was home, so they left a note to say they'd been and delivered the oil. Very smooth service, many thanks. I will definitely use this service again. Many thanks.”

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Brilliant! Thanks for the response to our survey, please tell others about us. Mark.

“Arrived when they said , and a great price very happy , friendly driver”

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Good to hear that both we and our suppliers are hitting the spot! Thanks, Mark.

“I didn't have a bad experience at all! I just pressed the first star and it sent the feedback. I intended to give you five stars.”

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The main thing is that you had a good experience, we all have occasional slips with technology! Many thanks, please do recommend us. Thanks, Mark.

“Good service and on time”

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Great to hear, thanks for responding. Mark.

“good price and apart from delayed delivery all was goo”

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Glad you had good service, the issue was really due to this being a particularly busy time of year for heating oil. Thanks for responding. Mark.

“Best price around. emailed to keep me in the loop, only negative was waiting for a few days longer than anticipated, but the whole ordering process was quick and simple. will use again. thank you”

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Sorry for the delay, it was only due to very high winter demand. Thanks for responding and glad that service overall was good. Mark.

“Price was keen and delivery quick”

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Thanks James, a nutshell response. Please tell others of your experience. Mark.

“Brilliant service. Driver so helpful .. thanks to all”

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It's a pleasure to help, thanks for responding. Please tell others of your experience. Mark.

The heating oil club is rated 4.8 based on 2,741 reviews