The heating oil club Reviews

Name: The heating oil club
Address: Le Phare, High Street, Yelvertoft, Northants
Rating: 4.76

4.8 Rating 2,741 Reviews

96 %

of reviewers recommend The heating oil club

Company Reviews

Metrics

Info

4.8

Based on 2,741 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The heating oil club:

The heating oil club: bulk-buying fuel to keep heating oil prices down. Get an instant quote online.

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Anonymous

Anonymous // 01/01/2019

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“Oil company phoned more than 24 hours in advance of delivery as requested and the oil arrived as arranged.”

Helpful Report

That's great news Richard, glad this all worked as planned. Thanks, Mark.

“order went as planned good service”

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Thanks for responding with great comments, appreciated. Mark.

“I had a lot of trouble ordering, the computer said no! Took over an hour and I had to e-mail you. No contact telephone number which would be helpful. I had an e-mail to advise delivery on Thursday...and arranged my week accordingly...to go out on the Wednesday. I then had a phone call from the company that had accepted the order to say it was coming on Wednesday...asked for a time but none could be given....altered all my arrangements to go out Thursday instead. Waited in all day as delivery was complicated between two tanks and they were padlocked...no delivery turned up. No contact number to make enquiries. Eventually telephoned at 5.15pm to be advised that my delivery would be on the Thursday no time given...another wasted day. Asked for a contact number which was given, telephoned at 12.30pm to be told the oil would be delivered between 1-1-30pm, and it was. Very polite delivery man. A lot of hassles to save a few pounds.”

Helpful Report

Hello Sue, thanks for your correspondence. I realise that this was a little traumatic in terms of access to the system but we really tried very hard, as you know, to satisfy everything from our end. We don't have a general telephone number as that is one of the ways that we reduce costs to improve prices. The issues via Certas Energy are a little unfair as the original date generated by our system, which you had planned to be at home for due to the complexities of your delivery, was a 'deliver by' date. You asked to be called before delivery, which Certas did do albeit that they then didn't manage to get to you. I can only apologise again and hope that you will give us another chance in the future. Mark.

“Very straight forward process to join up and place orders. Although I was happy with the estimated delivery date (order date plus up to 9 days) the actual delivery was very quick - ordered Saturaday, delivered Tuesday. Very competetive price as well.”

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David, thanks for your review, great to hear back from you with such positive comments. Mark.

“very pleased with pricing and service”

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Hello Keith, Good to hear that you were happy with price and service, which are the two things we strive for. However, can you please advise me as to why you only gave us 1 star? Mark.

“Order dealt with promptly and with courtesy. As my oil tank was low, I appreciated the care taken to make sure the oil was delivered as soon as possible. Overall I was extremely satisfied with the service I received.”

Helpful Report

Ken, that's great news. Thanks very much for taking the time to respond. Mark.

“This was the first delivery organised with you and I found the service quick and efficient, and we are not the easiest people to deliver to!”

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Thanks so much for your kind comments, it's greatly appreciated. Mark.

“Very quick and easy service to use. Delivery staff were superb and quick.”

Helpful Report

Hello again Russell, so glad this went well and thanks for responding to our survey. Mark.

“This was our first order. Excellent price. Quick service. We shall certainly look no further when next need heating oil.”

Helpful Report

Mrs. Jenks, thank you so much, that is great news! Mark.

“Excellent at a good price, good to have a firm price before ordering unlike other consolidation groups I've used, delivered on date by a polite pleasant chap from butlers fuels”

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Thank you Anne of taking the time to respond, good to hear that we are getting things right! Mark.

“your price was the best I could find, and delivery was quick”

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Thats great news, thanks Philip for taking time to reply. Mark.

“We have used 'Heating Oil Club' around six times and have always found the service fast and efficient, and very competitively priced. i would recommend anyone to give HOC a try. Steve from Stourpaine, Dorset.”

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Thanks very much Steve, great news - especially on the consistency. much appreciated comments. Mark.

“I achieved a substantial price reduction and a very efficient execution of my order so I am a very pleased new member”

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Thanks for the kind words Philip, great to have you as a member! Mark.

“Driver was efficient and very pleasant. Neighbour came out and gave him dogs abuse but he kept his cool and carried on regardless. Very impressed. Certas in Falkirk delivered our fuel.”

Helpful Report

Thanks Duncan for responding and for the positive comments. Certs in Falkirk have a great team and good to see they work well under pressure! Mark. The Heating Oil Club

“Excellent service, helpful, consistent and fast!”

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Thanks Estelle for your comments, exactly what we love to hear! Mark. The Heating Oil Club

“Good prices, but please be aware there can be quite delay between ordering and delivery.”

Helpful Report

Thanks for your comments, which are really appreciated. Apologies for the slight delay this time which is quite unusual, we will do better next time! Mark. The Heating Oil Club

“Easy to use website. Excellent price, delivery was very swift. Very happy.”

Helpful Report

Electra, thank you so much for those very kind comments. Please tell any friends or family who are on oil about us! Mark. The Heating Oil Club

“A quick & hassle free transaction!! Couldn't wish for anything better. Thank you.”

Helpful Report

Thank you Tim for responding in such a positive manner, great for us to hear! Mark. The Heating Oil Club

“Was a bit new to this form of oil buying and suspicious of whether I was ordering correctly but how wrong was I !!!! Great service upgraded the kerosene to glomax easily and the consignment was delivered by Butlers my usual deliverer at 8 pence per litre cheaper !!! Win win win !!”

Helpful Report

Thank you Sean for responding and for doing so in a very positive way. Win, win, win! We like that a lot! Thanks. Mark. The Heating Oil Club

“Good price and delivery on time. Quibble is that money was taken before delivery which is wrong. As a result of this and because my tank took a little less than ordered i am owed a refund which, of course, is taking longer than taking my money in the first place”

Helpful Report

Hello Peter, thanks for responding. I wonder though how many on line, internet based companies deliver goods without taking money up front? The slight delay in refunding (all payments and refunds are carried out by our suppliers, not us by the way) is due to the time lag between delivery, confirmation f the order in the suppliers system and the requirement to request the refund. It is automatic but does take 3-5 working days. Mark. The Heating Oil Club

The heating oil club is rated 4.8 based on 2,741 reviews