The heating oil club Reviews

Name: The heating oil club
Address: Le Phare, High Street, Yelvertoft, Northants
Rating: 4.76

4.8 Rating 2,741 Reviews

96 %

of reviewers recommend The heating oil club

Company Reviews

Metrics

Info

4.8

Based on 2,741 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The heating oil club:

The heating oil club: bulk-buying fuel to keep heating oil prices down. Get an instant quote online.

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Anonymous

Anonymous // 01/01/2019

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“Great service and price. Fast delivery. Would definately recommend.”

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Thanks Michelle for your kind comments, it's great to have recommendations from our members! Regards. Mark.

“EXCELLENT SERVICE AND PRICE THANKS”

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Thanks Geoff, lovely to hear we are hitting our targets! Mark.

“excellent from order to delivery. Delivered well within the advised time, super service all round!”

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Great stuff, thanks Jacki and thanks for supporting us. Regards. Mark.

“It's the first time I used the oil club the cheapest price I could find and very quick delivery it arrived before the due date I will use again”

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Wonderful stuff Karl, thanks for your kind words. Mark.

“I am very pleased I am a member of the oil club, I know I will get a good deal through the club and many thanks for a good service.”

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Thank you very much Michelle, that's great to hear and good to have you as a member! Mark.

“Great price, prompt delivery.”

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Nice to hear that Simon, thanks so much for taking the time to respond. Mark.

“Good service but being told delivery due on Monday, and delivery turns up on Saturday with no telephone prior. Will not get a very good rating.”

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Hi John, Good to hear that the service works well but my apologies for the slight communication failure. Hopefully we willet the opportunity to prove that we are worthy of 5 stars. Thanks again, Mark.

“Such a good price ,with a bonus of prompt delivery”

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Thank you Louise, great news and thanks so much for taking the time to respond. Mark.

“Very efficient as always, no complaints whatsoever.”

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Brilliant! Thanks Gavin, that's really excellent to hear. Mark.

“First time I've used the Heating Oil Club and I will definitely use again. Excellent price, great communication and very fast service, thank you.”

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That's brilliant Fiona, thank you thanks so much for taking the time to respond too! Mark.

“First time I've used the Heating Oil Club and I will definitely use again. Excellent price, great communication and very fast service, thank you.”

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“I have used the heating club for a number of years and find the price very competitive and service second to none. I would recommend the heating club to anyone.”

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Bill, that's fantastic to hear and most of all it is great because we are showing consistency to our members. Thanks again. Mark.

“Easy to order online. Cheapest quote. Delivered by the date notified when booking. All good. I definitely will use The Heating Oil Club again.”

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Teresa that is great news, thanks a million for supporting us, thanks so much for taking the time to respond to our survey too. Mark.

“Excellent service!”

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Well Margaret, I think that says it all! Service is what we strive to offer so thank you very much. Mark.

“I think you know that the truck had a problem on Nov 4th but nobody phoned to tell me and I waited all day. Emailed Mark who said he would look into the matter. Thereafter no communication from anybody. Eventually I checked my bank statement to see who had drawn the money and being Certas, phoned them as had an old invoice from them. At last able to speak to a person who was very helpful, but delivery was still another day away. Could not book boiler people til you had delivered and had to wait til today. Hopefully will have heat by tonight. Just in time if you look at temperatures forecast for later this week. Would appreciate a phone number for next time as so many Oil Club sites online. Better luck next time. Hilary Robinson PO20 1NB”

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Hello Hilary, My apologies for the problems experienced and I am confident that we will improve next time. It is most unusual for us not to be very communicative and service is what we are always trying to improve. Thanks so much for taking the time to respond. Regards. Mark.

“Cheapest of all the heating oil comparison sites, delivery was orgainsed within 3 working days of ordering, we couldnt make the allocated day so we asked for another day for delivery and Mark our contact organised it all. Really great service, I've already recommended to my father in law and another work colleague to use. Very impressed.”

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Hello Ian, that's really great to hear and thank you for your recommendations, they are the life blood of a membership group like ours. Thanks again. Mark.

“Arrived when promised, very helpful driver, with oil at a competitive price - will order from you again when I need to - thank you very much!”

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Brilliant news Peter, thank you so much and thanks so much for taking the time to respond. Regards. Mark.

“I am more than happy to write a review! We have recently moved to wales and having oil heating is a first for us, i had all sorts of stories about ordering oil and its cost, then after my own research i found yourselves. your service was excellent and delivery was prompt the cost was the best of all. A recommended and valuable service.”

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Hazel, that's brilliant news - thanks a million! Hope all is going well in Wales, prices are very good at the moment if you need a top up before Christmas! Thanks again. Mark.

“Offering the best available price, The heating oil club gave faultless service, with very quick delivery and excellent information about when the oil would arrive. The refund for the excess oil ordered which would not fit in the tank was made swiftly too. Many thanks, we will use you again and recommend you to our friends.”

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Patrick, that is excellent and good to hear that we are getting things right and hitting our targets. Thanks also for any recommendations. Regards, Mark.

“I found the service and website brilliant. It was so easy to use. I have recommended it to my friends and family.”

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That's lovely, thank you Denise - thanks especially for the recommendations and thanks so much for taking the time to respond. Mark.

The heating oil club is rated 4.8 based on 2,741 reviews