The heating oil club Reviews

Name: The heating oil club
Address: Le Phare, High Street, Yelvertoft, Northants
Rating: 4.76

4.8 Rating 2,741 Reviews

96 %

of reviewers recommend The heating oil club

Company Reviews

Metrics

Info

4.8

Based on 2,741 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The heating oil club:

The heating oil club: bulk-buying fuel to keep heating oil prices down. Get an instant quote online.

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Anonymous

Anonymous // 01/01/2019

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“Excellent service but the delivery was just over 50 litres short which is a little disappointing”

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Occasionally drivers just run out of product, which I imagine is what happened. Having checked, I see that as usual the suppliers processed a quick refund for the balance. Thanks, Mark.

“When I order oil I only have to wait a few days to delivery. The cost is not taken immediately from my bank which is good for budgeting! Delivery guys are always polite and courteous. Very pleased overall. This oil club I find are the best value. ☺️”

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Very nice review - thank you very much for responding. Mark.

“Everything was so easy and at an excellant price delivered in 4 days terrific. Thank you”

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Smashing review, thank you very much Barry. Mark.

“Was not best pleased when the driver turned up with no warning that he was coming. I had to drive back and let him in. He was a friendly guy and apologized on behalf of your company. Must do better next time.”

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Sorry that you weren't happy on this occasion, we do have a facility whereby the suppliers will contact you on the day before delivery. You had not requested this but I have added it to your membership details now. Thanks for the review. Mark.

“I have been pleased with the competitive pricing and the prompt service.”

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Super stuff - thanks for the review. Mark.

“Competitive price. Great service :)”

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Thanks Ranee, great review and really appreciated! Mark.

“Price was really good and delivery was fast”

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Wonderful stuff - thanks Carol. Mark.

“Turned up on time pleasant and helpful driver”

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Thanks Neil, always good to have driver compliments! Mark.

“We were very pleased the Heating oil Club. We knew when it was being delivered, and what time it was being delivered. The price was good and the delivery driver was very pleasant. We will use the Heating Oil club again as long as the price is right.”

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Thanks Denise, we wil do our best to maintain our competitive prices, lovely review too. Mark.

“They were the best value for oil”

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Enough said. Thanks. Mark.

“usual prompt and efficient service at best price”

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Thanks Graham, we do try to be consistent! Mark.

“Best price in the area, easy ordering system, actual delivery on time, no hassle.”

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Particularly like the 'no hassle" element - thank you Huw! Mark.

“Great service cheap compared to the others easy to use ordering system well dond”

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Thanks for the review, hits the spot! Mark.

“I have checked all the other oil companies and they all charge over the top for the home oil , i have worked in the oil industry for over 40 years i know what they pay from the refinery , and its 1/2 what they charge the people , all the other oil suppliers are the same they make on a liter nearly double , again the people are getting robbed by these oil suppliers, the heating oil club makes a profit but not like the others they are robbers, the oil club is by far the best way to go”

Helpful Report

Thank you Steve for this, we do try to maintain competitive pricing and that is only possible by the number of members we have and how well we can serve them. Please do recommend us. Thanks, Mark.

“This was our first order from you and we were very happy with the service we got, the price was very competitive and the order was delivered on the day we were told . Excellent all round”

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Lovely - excellent all round is high praise, I will also advise our suppliers. Thank you. Mark.

“Easy to use website and order. Competitive prices and on time with delivery.”

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Nice review, thank you. Mark.

“Great price and superb communication. We had almost run out of oil during the recent cold spell. Mark kept us fully updated and really helped. A personal touch that really counts - with really quick responses to emails. Thank you Mark. I’ve already recommended you to a neighbour, who has since used The Heating Oil Club.”

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Great review, thank you so much and thanks also for the recommendations. Mark.

“Good price efficient service, delivered ahead of allocated day.”

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In a nutshell. Brilliant, thanks! Mark.

“Whenever I emailed with a query the responded quickly and with an answer. The delivery did take longer than I thought it would, but that is reflected in the price so will take into account on my next order. Overall very pleased with the service.”

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Hi Natalie, thanks for the review. We do try to maintain very competitive prices at all times and delivery times were only extended due to incredibly high demand and bad weather. Confident we will be quicker next time! Mark.

“Prompt delivery by a friendly delivery man. Really helpful service, fast response to questions and I saved a good amount of money on the cheapest price I’d researched by joining the heating oil club.”

Helpful Report

Hi Sally, Thanks for taking the time out to send a review, we do appreciate and thanks also for the great comments. Mark.

The heating oil club is rated 4.8 based on 2,741 reviews