The Handle Studio Ltd Reviews

Name: The Handle Studio Ltd
Address: Unit 4, Alyn Court,, Rhosddu Industrial Estate, Wrexham, Wrexham County Borough
Rating: 4.97

5.0 Rating 4,616 Reviews

99 %

of reviewers recommend The Handle Studio Ltd

5.0

Based on 4,616 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About The Handle Studio Ltd:

Welcome to The Handle Studio Ltd. We are an online based e-commerce company who specialise in supplying high quality cabinet handles and cabinet knobs at the most competitive prices in the market place, to the general public and trade alike.

We provide a wide range of Bar Handles, Drop Ring Handles, Cabinet Bow Handles, Cabinet D Handles, Cabinet Pull Handles, Drop Bar Cabinet Handles, T Cabinet Handles and Cabinet Knobs. There is also a huge variety of different finishes available from stainless steel in a brushed or satin finish, oak, maple, beech, walnut and pine wooden knobs, we also have antique brass, pewter, porcelain, nickel, chrome and glass finishes, so a range to choose from to suit your needs.

Visit Website

Phone:

01978 660021

Email:

enquiries@thehandlestudio.co.uk

Location:

Unit 4, Alyn Court,,
Rhosddu Industrial Estate,
Wrexham
Wrexham County Borough
LL11 4YL

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The Handle Studio Ltd 5 star review on 30th January 2025

587

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good exactly as described and fast delivery”

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(The Handle Studio) - Posted 8 months ago

“Good product and delivered on time over all spo on”

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(The Handle Studio) - Posted 8 months ago

“Delivered as described”

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(The Handle Studio) - Posted 8 months ago

“Lovely sturdy handles, speedy delivery. The returned samples were credited really quickly. Customer care is excellent.”

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(The Handle Studio) - Posted 8 months ago

“Keen priceing, sturdy product and quick orderturn around. The handles I ordered were nice quality and were perfect for the job.”

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(The Handle Studio) - Posted 8 months ago

“Very efficient service from the moment the order was placed to delivery. The handles were nicely finished with everything supplied to complete my project. I would have no hesitation in recommending this company to anyone how requires Quality products at the best prices. Regards Alan”

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(The Handle Studio) - Posted 8 months ago

“TERRIBLE - Late Delivery and Charged for Missing Items Ordered handles on 4th April for next day delivery. Received a delivery confirmation which deceitfully stated that I had signed for the handles - I hadn't and they eventually arrived around 20 days later! Notified The Handle Studio that the delivery hadn't arrived, they said I had to wait for 6 days for DPD to investigate, 6 days came and went and The Handle Studio didnt get back to me. We were supposed to get the handles on a next day delivery! When the delivery did eventually arrive, it had an handle missing! I was told that if I wanted them to replace the missing handle FOC I would either need to wait for them to complete another 'investigation' or pay for another handle and delivery fees! I paid as I felt I was being held to ransome as the kitchen fitter was on site and we needed the handle. I appreciate that things don't always go to plan but this company is just not interested in doing the right thing for the customer. They've had your money and thats that. I reluctantly agreed to pay another £2.49 for the missing handle and £6.48 for delivery. When I said I wasn't happy with the service, I was told 'there's no need to be like that'. They don't appear to like any feedback to improve there service. Terrible service and I was made to feel as if I was complaining unecessaril,y despite being promised all of the handles on a next day delivery. No apology was forthcoming and I will not be using this company again. Avoid if possible unless you enjoy being messed around and paying twice for something.”

Helpful Report

(The Handle Studio) - Posted 8 months ago

Dear Colleen, Your order was despatched the day after your order was placed on the website. We don’t offer next day delivery on our orders and nowhere on our website does it say that we do, however, 99% of the time DPD will deliver a customer’s order the following working day. Once an order leaves us, we have no control over the behaviour of the courier when delivering an order. In this instance it was evident that the delivery driver was non-compliant in that he had left the parcel on top of a bin. DPD were informed of this and said they would investigate. Generally, this investigation is completed within 6 days. I have spoken to DPD today following your aggressive phone call and the conclusion they have made is that they cannot determine what happened to the order, as when the driver returned, no parcel was evident in the location he had left it. You informed me that you now had your order and that it was left at your property by a neighbour whilst you were away on holiday. The 20 days late you refer to is incorrect, as you say you were on holiday. Once you received it on your return from holiday, you did not call us to state that you were now in receipt of it and thank us for the time taken to look into this for you. With regards to a handle missing from your order. We take any report of missing items extremely seriously, and you were informed that we have procedures we are required to follow to determine if the order was not complete. These procedures are overseen by Trading Standards, of which we get periodic inspections for. I did let you know that this check would be completed within half an hour, to which you responded that you cannot wait for our checks to be completed and you would buy another handle. As explained, if it were found that after our checks are completed that we have indeed sent you one less handle than you ordered, another handle would be sent out to you today. The decision to buy another handle was yours and as such the delivery charge was liable. We have carried out our checks and you will have had a hand-written figure on the top of your sales invoice of 3680. This is the weight of your order in grams before packaging. Our recreated order has shown the same figure, and our stock is correct. Therefore, we would have informed you that we would not be sending another handle. If, on the other hand our checks had shown that we did not send you the full amount, we would have reimbursed you for the handle you went on to purchase. We pride ourselves on our excellent customer service and if you read the plethora of 5-star reviews, we have received you will appreciate that. Kind Regards, The Handle Studio.

Posted 8 months ago

“Great choice, good quality product, fast delivery and return for sample products”

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(The Handle Studio) - Posted 8 months ago

“Great service and in quick time just what I wanted”

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